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  5. Reviews of Hotel Indigo - Winston-Salem Downtown, an IHG Hotel

Reviews of Hotel Indigo - Winston-Salem Downtown, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

104 West Fourth Street, Winston-Salem, NC 27101, United States of America

#18 of 33 hotels in Winston-Salem

Guests' Choice

Review Score

Based on 170 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.0

  • Free Wifi

    7.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2024

    7.0
    Good stay, friendly and helpful staff, food ok in restaurant.
    • Leisure trip
    • Couple
    • King Room with View - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room could have been a bit more clean, I.e., dust was on doors and top of bed.

    Modern, fresh

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location. Cool style. Most comfortable beds. Super friendly staff.

    Stayed in March 2024

  • Reviewed: January 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Overall the room was clean but the carpet and baseboards in the room required cleaning (quite dirty) and the wooden floor in our room was squeaky. Also, there is no parking adjacent to the hotel so it takes about 5 minutes to walk from a nearby parking garage. Also, there was no mini fridge in our room.

    The room and bathroom were very specious and the hotel design and décor were beautiful. The hotel staff was very friendly and accommodating,

    Stayed in December 2023

  • Reviewed: January 4, 2024

    7.0
    It was Ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Location, setting

    Clean

    Stayed in October 2023

  • Reviewed: November 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cool hotel right in downtown. Really enjoyed the modern feel but still had that “old” feel as well with the older building. We really enjoyed the stay

    Stayed in October 2023

  • Reviewed: November 1, 2023

    8.0
    Ideal for what we needed to visit our daughter at Wake Forest university.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Initially given keys to a room that was clearly occupied as beds unmade and dirty cocktail glass on side luckily there was no one in there when we walked in. Charged me for room that I’d already paid for on booking.com and didn’t refund money for 5 days which was a considerable amount.

    Lovely lobby area and good breakfast. Housekeeping very efficient.

    Stayed in October 2023

  • Reviewed: August 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 1 night

    The valet parking was an issue. There wasn't enough space for us to even leave our car so we had to park it around the corner and give the valet the key with hopes he would move it. The next morning the valet walked around the neighborhood clicking our car key trying to find where they put our car so they clearly didn't put it in the lot around the corner where we had expected it to go.

    The hotel was clean, the staff was friendly and the location was in a nice part of the city with shops and restaurants nearby.

    Stayed in August 2023

  • Reviewed: August 18, 2023

    7.0
    Good
    • Business trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No attention to cleaning. No referring to requests I even had a huge wasps in my room.

    Location, room size, room decoration.

    Stayed in August 2023

  • Reviewed: July 4, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking!

    Stayed in July 2023

  • Reviewed: June 28, 2023

    7.0
    It was ok.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking. Construction. Creaky floors. Lumpy bed.

    Location

    Stayed in June 2023

  • Reviewed: March 21, 2023

    9.0
    great location with a wonderful staff!
    • Leisure trip
    • Solo traveler
    • Leisure King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It is great!

    Great location! it is in the center of town & has easy access to nice restaurants. the staff is friendly and very helpful.

    Stayed in March 2023

  • Reviewed: March 14, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    location staff was very pleasant

    Stayed in March 2023

  • Reviewed: March 10, 2023

    8.0
    Beautiful hotel in a great location
    • Leisure trip
    • Couple
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I would've liked to know ahead of time that the rooms don't have a fridge, microwave, etc. We also had to ask for more than one towel and there is only bar soap. These aren't dealbreakers for me but I would have planned accordingly if I'd known. I was also disappointed that they don't ever seem to offer late check-outs so we had to haul our things to our car (parked nearby in a separate garage for $14/day) the morning of our last day.

    The hotel was very clean with lovely mid-mod decor in a great location. The waitstaff was friendly and the apps we had at the on-site restaurant were delicious. I'm a fairly light sleeper and can be picky about mattresses and pillows but I found theirs to be extremely comfortable and I slept very well both nights. There are tons of great restaurants and bars nearby and we were able to walk to most of our destinations.

    Stayed in March 2023

  • Reviewed: January 12, 2023

    9.0
    Modern and stylish hotel, helpful staff, good value for money.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Difficult to find fault with this hotel.

    A stylish, modern hotel. Centrally located in Winston Salem. Helpful staff. Housekeeping team particularly cheerful and generous with fresh towels etc. Good value for money. Having stayed in a few hotels in WS this is certainly top of the list and I would definitely recommend.

    Stayed in January 2023

  • Reviewed: October 26, 2022

    7.0
    Enjoyed this boutique gem!
    • Business trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 4 nights

    We were a bit disappointed in the shower. The plumbing was run wrong so there was no water pressure. We have experience doing plumbing and it seems the cold and hot were ran wrong to the valve. This caused a loud knocking sound when going from hot to cold. There was also no pressure, barely enough to go through the shower head. The shower was also very dingy feeling because of the mold on the grout. Which is a standard problem, but just felt kind of gross. We also did not have towels at first, but the front counter gave us some quickly so no harm there! I would also love to have had a refrigerator and a mirror by the desk to do makeup.

    I loved the location and staff was extremely friendly and welcoming. This is a boutique hotel so it has a great feel and very fun quirks. It had a great amount of space for a couple in our king bedroom. I loved how wide the vanity was in the bathroom.

    Stayed in October 2022

  • Reviewed: August 21, 2022

    8.0
    Good overall.
    • Leisure trip
    • Solo traveler
    • Leisure King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room could certainly have been cleaner. Articles from previous guest were left on bathroom floor.

    Good location. Very helpful staff.

    Stayed in August 2022

  • Reviewed: July 26, 2022

    8.0
    Friemdly, efficient staff complemented a great boutique feel
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great boutique hotel feel, bar/restaurant were great and room had a great bathroom

    Stayed in July 2022

  • Reviewed: July 7, 2022

    7.0
    We would stay again and recommend
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was great

    Its was delicious

    Stayed in July 2022

  • Reviewed: June 27, 2022

    9.0
    Perfect city centre hotel to explore Winston-Salem.
    • Leisure trip
    • Family with young children
    • King Room with View - Non-Smoking
    • Stayed 1 night

    An ice machine on each floor would have been nice, especially when travelling with small children in hot weather. The hotel bar also seemed to close quite early but I don't know if that was a legal requirement.

    Beautiful rooms with nice, high ceilings. A nice bar area. Great city centre location.

    Stayed in June 2022

  • Reviewed: June 13, 2022

    7.0
    expensive. was only given one washcloth and one bath towel - had to search for housekeeping to get one for my husband. n
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I’ve asked several times for a receipt due to an unexpected charge after checkout and still haven’t received the receipt or had anyone contact me from the hotel

    Stayed in May 2022

  • Reviewed: June 8, 2022

    9.0
    Enjoy out time at Hotel Indigo
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night

    Only issue was being an historic building with original floors, some were a bit squeaky. But nicely done otherwise.

    Neat hotel convenient to what we needed. Love the reuse of an historic building.

    Stayed in June 2022

  • Reviewed: June 2, 2022

    8.0
    convenient downtown location
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    overlooked construction zone, no view of the beautiful city. Rooms were clean; but very small. elevator was right outside my door and very loud in the morning. compared to Kimpton Cardinal just across the street, which is the same price (and was actually a couple dollars lower for this same night) it doesn't measure up.

    lobby bar, restaurant, convenient downtown location

    Stayed in May 2022

  • Reviewed: May 19, 2022

    8.0
    very nice stylish rooms
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast was very basic.

    Location. close to many restaurants. updated modern rooms. very nice bathrooms.

    Stayed in May 2022

  • Reviewed: May 7, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    parking in area is expensive

    pet friendly!

    Stayed in May 2022

Showing 1 - 25

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