A female staff member at reception was extremely rude everytime we saw and spoke to her. We left our bags there after checking out until we needed to head to the airport and when we went back asking to add a small pillow to our belongings she said let out a massive annoyed sigh as if we were a huge bother! We watched her with everyone else and she seemed to lack any joy for her job and seemed miserable with everyone and her job.

Great location, an easy walk to shops, restaurants, parks etc. Room was a decent size with drawers and hanging space. Bonus points for having a fridge and microwave. Bathroom a great size. Male staff member who checked us in was amazing and very helpful and friendly.

Stayed in May 2025

The window out onto the walkway is odd. I felt the need to keep the blinds drawn all day for privacy. At times it felt like people were walking in your room. The fan was very loud and although I switched it off over night, I was woken by a noise of a fan switching on (possibly in the shower room) twice in the night.

I needed a room near the Marina District and this seemed the best option. It definitely feels like a hotel and not like the other motels on the street. The rooms are spacious and reasonably comfortable. The staff were friendly. Close to lovely cafes and restaurants on Chestnut.

Stayed in May 2025

shower leaks on floor in both rooms needed extra towels to mop up. poor sill plate detail. thin walls with little sound control

fun neighborhood, good food all around. roof deck was a great surprise. very detailed rooms, great shades on windows. automatic lights, good architectural details and design. dimmable lights all around. good delta shower fixtures. the open air balconies throughout the property

Stayed in March 2025

Avoid rooms at front of hotel, lots of traffic noise from street plus the hallway near the first couple of rooms is open to the lobby floor below which generated lots of noise from people entering and exiting. Parking is offsite, over a block away and not convenient especially for anyone who has difficulty walking.

Comfortable room, great location.

Stayed in February 2025

Hotel room was to small. Parking was terrible and an inconvenience.

The hotel was clean and quiet. Staff were nice.

Stayed in February 2025

As the window faced the corridor and central walkway of the hotel it didn’t feel like you had privacy. However the privacy blind did let in light and was hard to see in from the outside. There is a fault with the shower door where the water always leaks out into the bathroom even with the shower door closed. The staff are aware of the design fault and are always very willing and helpful to give you many towels and bath mats to mop up the water.

The location was perfect as it was so central to all the cafes and restaurants and the waterfront. Staff were very accommodating, friendly professional and helpful. Room was large and very clean. Loved the shampoo and conditioner products provided.

Stayed in December 2024

Rhe gentleman working the front desk on Christmas night was rude to our visitors who were waiting for us in the lobby. The guests above us may have had kids who were heavy stomping but that's not the hotel's fault.

I've visited before and came back because I really liked the location, the comfort of the rooms.

Stayed in December 2024

We got a motel experience at a hotel price. There are no outwards facing windows in the rooms; just like in a motel, all the windows are facing the inner hallway, meaning you can hear and see every person walking by your room. Secondly, at ~$200/night, you would expect stuff like water to be complimentary; unfortunately Hilton thinks it's ok to charge $2 for the simplest 300ml water bottle. Lastly, the hotel is very noisy; you know it's going to get loud when the hotel gives you complimentary ear plugs in your room.

Great location- very conveniently located close to the broad walk, with lots of shops and restaurants near by.

Stayed in December 2024

courtyard style of property proved to be extremely loud in early morning hours.

Location and facilities were great!

Stayed in October 2024

More external windows would be nice

Great staff. Comfortable rooms. Convenient location and quiet rooms despite being on a busy road.

Stayed in August 2024

All rooms face in toward an atrium, which means that noise from other guests can be intrusive. Most rooms have only 1 window that faces the atrium with no outlook and a lack of natural light. That design does succeed in blocking out the noise of Lombard Street, but it would be good to be able to see out. No crockery in the rooms and no kettle.

Staff very helpful. Rooms compact but well designed and comfortable.

Stayed in August 2024

Location and value for money. The cafe next to the hotel downstairs was a nice bonus

Stayed in August 2024

Room was super nice as well as the staff, everyone great and attentive

Stayed in August 2024

Too much noise in hallways from other inconsiderate guests and the house keeping carts need rubber whelks like the type they use in hospitals because the make too much noise

Stayed in July 2024

Lot of noise from other guests..very thin walls!! Very expensive hotel. We stayed in a double room ( 2 x double beds) and the room was very cramped for 4 people. The gym is 3 exercise bikes. No weights or treadmill.

Location was perfect. Parking garage across the street 24usd for 24 hrs with in and out privileges. It was a safe lot in a nice area. The rooms are very modern and the terrace areas very nice views.

Stayed in July 2024

Shower stall leaked. Two proper glasses and coffee mugs would be a good addition to the rooms.

Great location. Close to lots of choices for bars and restaurants.

Stayed in July 2024

No exterior windows. All rooms faced the internal coridor. People walking by can just look in.

Nice atmosphere. Good location

Stayed in June 2024

Most of the rooms don’t have a real window facing outside but instead face inwards into a inner hallway. That basically means you need to have all blinds shut most of the time.

Great location and very supportive and friendly staff. The roof terrace is also an awesome spot to relax and enjoy the view.

Stayed in June 2024

Very nice great location.

Stayed in February 2024

Bed was a little uncomfortable

Walking distance to all the dining and bars

Stayed in April 2024

Various kinds of noises from toilet ventilation fan, room fridge and guests at next door, hard to sleep well.

Location is good

Stayed in March 2024

Too noisy. We can hear the guest’s upstairs steps all the time.

The room was wonderful.

Stayed in January 2024

Road noise.

Location to the marina district and palace of fine arts

Stayed in January 2024

The room was well laid out but was quite small with limited hanging space

Location and cleanliness

Stayed in November 2023