Reviews of Infinity Hotel San Francisco, Tapestry Collection by Hilton 4 stars
2322 Lombard Street, Marina District, San Francisco, 94123, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewProximity to eateries.
No parking on site or validated.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewStaff are very good. Made us feel welcome. Always helpful.
We prefer the style of room with two double beds. There were fewer double double rooms available this visit compared with a year ago. Please add more such rooms.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewNicely refreshed property in an underrated part of San Francisco.
Very noisy. The room was next to the elevator and overlooked an open air lobby/gathering area. So we got all the noise from the loud people below as well as the street traffic and noise.
Reviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewGreat location, an easy walk to shops, restaurants, parks etc. Room was a decent size with drawers and hanging space. Bonus points for having a fridge and microwave. Bathroom a great size. Male staff member who checked us in was amazing and very helpful and friendly.
A female staff member at reception was extremely rude everytime we saw and spoke to her. We left our bags there after checking out until we needed to head to the airport and when we went back asking to add a small pillow to our belongings she said let out a massive annoyed sigh as if we were a huge bother! We watched her with everyone else and she seemed to lack any joy for her job and seemed miserable with everyone and her job.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewI needed a room near the Marina District and this seemed the best option. It definitely feels like a hotel and not like the other motels on the street. The rooms are spacious and reasonably comfortable. The staff were friendly. Close to lovely cafes and restaurants on Chestnut.
The window out onto the walkway is odd. I felt the need to keep the blinds drawn all day for privacy. At times it felt like people were walking in your room. The fan was very loud and although I switched it off over night, I was woken by a noise of a fan switching on (possibly in the shower room) twice in the night.
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank… Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewLocation + availability of early check in. It seems Well runs and it is clean
Hate that my room is tiny and no exterior view.
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewLocation is perfect very convenient
Noice it is imposible to sleep
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewRooms were nice, comfortable, and tidy. Enjoyed the two rooftops, one with a fire pit, to relax and hang out as well as a zen garden, and a fire pit outside the lobby. The Twisted Street Cafe was delicious and very accommodating. The location is good too. Right around the corner from Chestnut which has restaurants, bars, and shopping! A very enjoyable stay! Looking forward to going back! I’d like to check out the fitness room 😊
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewfun neighborhood, good food all around. roof deck was a great surprise. very detailed rooms, great shades on windows. automatic lights, good architectural details and design. dimmable lights all around. good delta shower fixtures. the open air balconies throughout the property
shower leaks on floor in both rooms needed extra towels to mop up. poor sill plate detail. thin walls with little sound control
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewOutside looks nice and good location and good gym.
Thin wall, cheap bed, cheap materials, no good air circulation. Doesn’t work like 4 star hotel. Overall room experience was like 2 star hotel
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewComfortable room, great location.
Avoid rooms at front of hotel, lots of traffic noise from street plus the hallway near the first couple of rooms is open to the lobby floor below which generated lots of noise from people entering and exiting. Parking is offsite, over a block away and not convenient especially for anyone who has difficulty walking.
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewThe hotel was clean and quiet. Staff were nice.
Hotel room was to small. Parking was terrible and an inconvenience.
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank… Show more
Reviewed: 5 February 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewThe location was perfect as it was so central to all the cafes and restaurants and the waterfront. Staff were very accommodating, friendly professional and helpful. Room was large and very clean. Loved the shampoo and conditioner products provided.
As the window faced the corridor and central walkway of the hotel it didn’t feel like you had privacy. However the privacy blind did let in light and was hard to see in from the outside. There is a fault with the shower door where the water always leaks out into the bathroom even with the shower door closed. The staff are aware of the design fault and are always very willing and helpful to give you many towels and bath mats to mop up the water.
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewI've visited before and came back because I really liked the location, the comfort of the rooms.
Rhe gentleman working the front desk on Christmas night was rude to our visitors who were waiting for us in the lobby. The guests above us may have had kids who were heavy stomping but that's not the hotel's fault.
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank… Show more