Reviews of Inn at Pelican Bay 4 stars

Great shower experience, clean, location, friendly staff, decent breakfast, live breakfast entertainment on a Wednesday morning was a great positive surprise.

Stained bed sheets and puddled water on floor from leaking A/C unit.

Like always Pelican Inn i have not found an hotel that can complete with them there in there own category. It’s just AMAZING all around from the moment you get there until you leave. Staff I have no words to say how wonderful they are all of them. Breakfast hand down great

Everything

Property is really good. Everything is super clean.

Breakfast. Too much sweets no savory.

Room was spaciuos, clean and very confortable. Bathrrom and shower well equiped and updated. Quiet rooms at night, Close to the beach, shuttle included to go and bac from the Vanderbilt Beach access

Bar was closed on sundays, we stayed at the pool and there was no service at all.

The property is beautifully decorated, specially the lobby and the breakfast area. The rooms are big and very clean, with very comfortable beds and pillows . The view to the lake with the fountain is beautiful. Ample parking; nice outdoor area under the trees with tables and chairs. The pool was clean and had cold water and ice available next to it. The hotel offers complimentary shuttle to the beach every hour; our driver was very nice and offered us cold water bottles on our way back from the beach. There are also complimentary, beach chairs, umbrellas and towels; the driver takes care of loading everything into the shuttle Breakfast was very good, there is even live music playing during breakfast, which, together with the lake view is quite an experience. For those who like exercise, there are complimentary bicycles and a gym; and for those who don't, there are complimentary donuts on the lobby. All in all, the hotel exceeded my expectations.

Nice size rooms and property was very clean. Shuttle service was a nice perk. Staff were friendly and super helpful! Location was good.

AC was a little noisy when it kicked on

My family and I had a great time at the hotel. It was very clean, the staff was friendly and professional and the shuttle service to Vanderbilt Beach was awesome. We will definitely be returning.

N/A

Everything. Stayed here second time in 2 weeks. Going to my go to hotel when I visit Naples.

Fresh fruit was great. Not that it bothered me but never saw an omelette whole time I was there which apparently they provide.

Mosquitos. Bring insect repellent if using pool area.

Everyone was kind and the rooms were nice and they had complimentary cucumber water and donuts.

I was just a little upset that they didn’t have the omelette bar. That is what I look forward to when I stay there.

Great hotel and location (1 mile from the beach). The amenities were top notch and the staff was friendly and welcoming. I highly recommend this hotel if you’re looking for beach and pool time.

Beautiful hotel, with amazing facilities

Out of the way, had to get in the car and drive to places.

Location

I have stayed here around 6 times… 5 times have been wonderful… but this past trip…. The room was dirty, especially floors in bathroom and gunk around outside of shower. Shower filled with water… and didn’t drain properly. Yuck! Couch in room was filthy. Cabinet didn’t close because fridge stuck out and cabinet had paint on it, looked dirty and in bad condition. Picture missing from wall and just hook was there. They would pride themselves on their breakfast… it used to be fantastic, but not this time. No omelette station, donuts old and stale, no music playing anymore. We ended up going out to breakfast. Needless to say…. I will be finding a new place to stay when visiting Naples in the future. So disappointing!

Location, staff and service

Pillows

The hotel looks nice and well appointed. Easy to find and ample parking space. But then...

We arrived late, at 9pm, which we had pre-advised upon booking. Concierge who checked us in, was nice and friendly, however: - Credit Card was requested to check in (normal procedure). According to the concierge this was for incidentals and there would be no charge to the card, although we knew that a resort fee was still to be paid (which when I checked my online banking, was indeed charged). - when entering the room, we immediately saw that we were given another room than the room booked and fully paid (double room w/city view next to the elevator instead of the executive King room with balcony and lake view). We went back to reception and were given some kind of excuse (fully booked, no other rooms available, booked through 3rd party...). Eventually, we were given the correct executive room (which all of a sudden was available?). - room was nice, although there are a couple of things that need to be taken care of: television did not work, airco extremely noisy, no shampoo or conditioner in the dispensers in the shower. - breakfast (included in the 39,90 USD resort fee) was not up to 4 star hotel standards: no fresh coffee, but coffee from a thermos, in plastic to-go cups. No glass cups for water/juice, but plastic cups. No eggs, no cold cuts (meat or cheese), just pancakes, waffles, toast and cereal. More like a 2 star Motel breakfast in our opinion. One server who did her best to replenish everything, and clear tables at the same time. - pool: pictures show a beautiful pool. In reality, it was a small kids pool, with a maximum depth of 4ft. This hotel claims to be the #1 hotel in Naples and even in Florida. We do not get it...