Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. New Mexico hotel reviews
  4. Santa Fe hotel reviews
  5. Reviews of Inn at Santa Fe, SureStay Collection by Best Western

Reviews of Inn at Santa Fe, SureStay Collection by Best Western This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8376 Cerrillos Road, Santa Fe, NM 87507, United States of America

#30 of 44 hotels in Santa Fe

Guests' Choice

Review Score

Based on 496 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    7.8

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: May 28, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Its quite far from the Downtown. We visited on a memorial day weekend and they charged almost $200 per night . Its worth of max $100 per night . Its an average stay.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    9.0
    Enjoyed the stay and the city. Restaurants were exceptional.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    N/A

    Quiet, comfortable and clean. Close to downtown but not in the mix of noise and crowds.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    I stayed here on more last visit to New Mexico. I’ll stay here whenever I’m in Santa Fe!
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The outside appearance could use some work.

    The breakfast was good and plenty of room.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    9.0
    Good stay and I would recommend it again.
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights

    Little far from downtown.

    it was clean and comfortable.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    8.0
    Awesome
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    More variety with breakfast . Like oatmeal packets and fruit

    Stayed in May 2024

  • Reviewed: May 8, 2024

    7.0
    Our stay was average and what I expected considering the price.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The carpeting in the public areas is shoddy. The doors are too heavy or imbalanced for the elderly. The electronic hardware is inconsistent, and does not always work properly. The sink in our room drained slowly. Queen beds seemed smaller than I expected.

    Price of room was acceptable. Location to restaurants and entertainment was good. The breakfast was pretty good eggs and sausage were edible.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    7.0
    Do with some TLC.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Many little maintenance issues made the stay less than appealing, like poor door locks and bathroom door issues room number 124 ,cleanliness around pool area was disappointing and clutter in hallway with housekeeping cart.

    Peace and quiet.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Employees were not welcoming

    Price, room was comfortable

    Stayed in April 2024

  • Reviewed: April 23, 2024

    8.0
    Great southwestern decor.
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night

    I seemed to be in a room between two parties who knew each other and in the night they were meeting in the hallway and talking loudly.

    Eggs, beans, and green chili for breakfast. Nice layout of the room. Comfortable bed and pillows. Good wifi.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Comfortable, Convenient with caring staff.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Roll-In Shower - Disability Access
    • Stayed 4 nights
    • Submitted from a mobile device

    Place could use some freshening up.

    Location and staff

    Stayed in February 2024

  • Reviewed: March 28, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was small. Space between the bed and wall minimal. The HVAC stopped working during night, making loud noises.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Great deal on price, disappointed with light and noise getting past curtain edges
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Staff was great, but maintenance and design were problems: 2nd story window would not lock and let in noise through seals. Curtains would not close all the way which allowed the parking lot lights to make the room bright at night :( :( Bathroom door was sliding style which was noisy at night and it would not latch due to poor installation. They had never? vacuumed or cleaned under the beds, lots of ear plugs, debris, packages, etc. under bed. Pillows were all too fluffy and thick, not enough selection for pillow type. The air conditioner / heater thermostat was not accurate and cycled on / off making cycle noise at night instead of having a constant fan with heat function. It was either constant fan or controlled heat but not both at the same time. They only had one luggage cart and it is a large hotel with 3 floors. Rooms are too small for 2 queen beds, we couldn't move once the luggage cart was brought into the room. 10 PM Friday night car revving on street outside, repeated multiple times over next 2 hours.

    Price at $100 was great. It was a full breakfast with pancake machine, eggs, sausage, green chilies, 2 kinds of cereal, 1 kind of yogurt, 1 kind of bread, orange juice and apple juice. However, the breakfast room was small and crowded for the size of hotel. Staff was very nice and helpful. Beds were comfortable.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    It was okay and convenient to the thruway.
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 16 nights

    The breakfast was very disappointing. For the 16 nights that I was there, it was exactly the same, with extremely limited selections. Due to this, I began going out and paying for a good breakfast! Additionally, the common areas, i.e., the hallways and elevator floors were not very clean.

    The staff was very nice, friendly, and accommodating.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Very comfortable. Quiet. Easy to find and close to interstate. Good breakfast. Excellent value.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Nice, comfortable stay at an affordable price.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to comment on.

    Friendly staff. Clean.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Beds were very comfortable but no darkening blinds on window
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was by the elevator and no blinds on the windows

    Location

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Clean and Charming
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    For my wife, the mattress could have been a little softer, but I'm sure some people like a firmer mattress and would think it was just right. I enjoyed my breakfast, but there was nothing that my wife or our daughter could eat as vegans. Please adjust your breakfast to at least include a few options-- oatmeal packets, dairy-free yogurt, almond or soy milk for the cereal, bananas, oranges (nobody I know really wants a red delicious apple).

    Check-in was fast and easy, staff were nice. Loved the decor. The room was very clean. The bedding was good and cozy. The shower was hot. The room was affordable.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    8.0
    Great for families
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very family friendly and cozy. Loved our room was jus the right fit and the beds were super comfortable. Checking in was easy and checking out was smooth. The breakfast was also very yummy. My boys love the whole experience

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Bath Tub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Clean

    Stayed in February 2024

  • Reviewed: February 5, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was very helpful especially the desk clerk Mariah. She was very sweet an accommodating.

    Stayed in January 2024

  • Reviewed: January 26, 2024

    8.0
    Overall, the hotel is a great value, safe and clean.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    The heat was difficult to regulate and either the room was cold or too hot. The room key needed to be fixed every day of our multiple day stay.

    The hotel was clean and well kept. Staff was friendly and polite.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    7.0
    Hotels with older, but kept up. Staff was nice and breakfast was adequate.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Heater was not set to a thermostat, so it ran either hot or cold all night long

    Location

    Stayed in January 2024

  • Reviewed: January 16, 2024

    7.0
    Great value stay. I will use it again.
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It is an older hotel. From even though was clean, but showed some use, which is not bad for value.

    Breakfast was simple and good. Great location near highway, stores, restaurants. Plenty of free parking. Friendly staff. Nice outside pool and sauna area.

    Stayed in January 2024

  • Reviewed: December 29, 2023

    9.0
    A very cute and unique comfortable place to stay with great breakfast.
    • Leisure trip
    • Couple
    • Queen Suite with Sofa Bed
    • Stayed 1 night

    The TV did not work in my room. We could not get any kind of satelite connection. I was hoping there would be a smart TV with at least a Netflix option. The toilet paper is very low quality.

    I loved the aura of the building and the decor. It was very comfortable and warm feeling. The breakfast was great, I loved the eggs, muffins, cereal selection, variety of coffee vs tea. (I couldn't figure out how to get the pancake maker to work- I wasn't the only one, I don't think there was batter out? but that's okay.) The bed was comfortable and I loved the rounded shower in the bathroom. The lighting was also very good in the room.

    Stayed in December 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: