Reviews of Inn at Vanessie 4 stars
427 West Water Street , Santa Fe, NM 87501, United States
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Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewBeautifully decorated and very comfy. The breakfast was amazing.
It was very noisy at night, near a busy street
Dear Monica, Thank you for taking the time to share your experience and for the wonderful rating! We’re so pleased to hear that you enjoyed the beautiful décor, the comfort of your room, and especially our breakfast—we know how important a great start to the day is, and it means a lot to hear that it stood out. We're also delighted that our team made a positive impression and that the cleanliness and facilities met your expectations. We do apologize for the noise you experienced during your stay. Being close to the heart of Santa Fe means we’re near some of the city’s livelier areas, but we understand how that can impact rest. For future visits, please feel free to request a quieter room location—we’ll do our best to accommodate. We truly appreciate your thoughtful feedback and look forward to welcoming you back to Inn at the Vanessie. Warm regards, Inn at the Vanessie
Dear Monica, Thank you for taking the time to share your experience and for the wonderful rating! We’re so pleased to hear that you enjoyed the beautiful décor, the comfort of your room, and especially our breakfast—we know how important a… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewWe had checked out of a nasty air bnb and found this place. Was upgraded and walked to our room. Amazing customer service. We loved it enough we stayed one more day.
Dear Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you found comfort and great service with us after your previous experience. It’s always our goal to make our guests feel welcome and well cared for, so knowing that you extended your stay means the world to us. We truly appreciate your kind words about our staff and customer service, and we hope to welcome you back again soon!
Dear Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you found comfort and great service with us after your previous experience. It’s always our goal to make our guests feel welcome and well cared for, so kno… Show more
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe shower
Room wasn’t as expected and was on the main road so noise from people and traffic all night
Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations, particularly regarding the location of your room and the noise levels. We’re pleased to know that our staff, cleanliness, and the comfort of your room met your standards — that truly means a lot to us. However, we understand how important a good night’s rest is, and we’re sorry that external noise affected your experience. For future stays, we’d be happy to assign you a room away from the road, where possible, to ensure a quieter environment. We appreciate your comments about the room not being as expected and will review our listing and communication to ensure everything is clear and accurate for future guests. Thank you again for your stay, and we wish you all the best in your future travels. Warm regards,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations, particularly regarding the location of your room and the noise levels. We’re pleased to know that our staff,… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was delicious and the staff was very kind and helpful. We enjoyed our 2 nights there.
The lighting in the shower could be a bit brighter we had to use the flashlight in order to see inside the shower.
Dear Becenti, Thank you for taking the time to share your feedback. We're so glad to hear that you enjoyed your stay, especially the delicious breakfast and the kindness of our staff—it means a lot to us! We also appreciate your comment about the lighting in the shower. Your input helps us identify areas for improvement, and we'll be sure to look into brighter solutions for future guests. We hope to have the opportunity to welcome you back again soon!
Dear Becenti, Thank you for taking the time to share your feedback. We're so glad to hear that you enjoyed your stay, especially the delicious breakfast and the kindness of our staff—it means a lot to us! We also appreciate your comme… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe location could not have been better. The room was spacious and authentic New Mexican style. The bed was comfortable and the bathroom clean with plenty of storage. We also appreciated the fridge in the room, and the terry cloth robes in the closet.
Nothing.
Dear Claudia, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated the authentic New Mexican style of our hotel, as well as the spacious room, comfortable bed, and thoughtful amenities like the fridge and robes. Your kind words about our location, cleanliness, and staff mean a great deal to us. We also appreciate your honest rating on value for money—feedback like yours helps us continue to improve the guest experience. We hope to welcome you back again soon!
Dear Claudia, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated the authentic New Mexican style of our hotel, as well as the spacious room, comfortable bed, and thoughtful am… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in April 2025
Verified reviewWonderful art and furnishings. Great breakfast cooked by the hostess
Everything was great
Thank you so much for your wonderful feedback, Tudor! We’re delighted to hear that you had such a positive experience with us and truly appreciate the perfect scores across the board. It’s great to know you enjoyed the unique art and furnishings — we put a lot of care into curating an atmosphere that feels both inspiring and welcoming. We're also glad you loved the breakfast prepared by our hostess — she’ll be so happy to hear your kind words! It was a pleasure having you with us, and we hope to welcome you back whenever your travels bring you to Santa Fe again.
Thank you so much for your wonderful feedback, Tudor! We’re delighted to hear that you had such a positive experience with us and truly appreciate the perfect scores across the board. It’s great to know you enjoyed the unique art and furni… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewStaff was very pleasant and helpful. Room was very clean, felt very safe, easy walking distance to the Loretto Chapel, my reason for stopping in Santa Fe
Restaurant was closed. Would have been very helpful had it been open as I was traveling with my dog.
Thank you so much for your kind words and for taking the time to leave this review. We’re thrilled to hear that you enjoyed your stay and felt safe and comfortable — it means a lot to us to know our team made a positive impression and that our location suited your visit to the Loretto Chapel. Regarding the restaurant, we understand how it would have been convenient during your travels, especially with your dog. For clarity, our restaurant and bar were temporarily closed for renovations, and this has been noted on our official website over the past year. We always recommend checking those details ahead of time — including our live entertainment listings — as they reflect the most up-to-date information about what’s available during a stay. The good news is we officially reopened today! That said, pets are not permitted inside our enclosed restaurant and bar area, in accordance with local health regulations. We truly appreciate your understanding and would love to welcome you back next time you’re in Santa Fe.
Thank you so much for your kind words and for taking the time to leave this review. We’re thrilled to hear that you enjoyed your stay and felt safe and comfortable — it means a lot to us to know our team made a positive impression and that … Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe suite was nice, spacious and clean
That I could not check in early. Most places will allow you to check in early if your room is available but I was told to come back at 4
Dear Christy, Thank you for your kind review and for choosing Hotel Vanessie. We’re glad you enjoyed your spacious and clean suite. Regarding early check-in, our standard check-in time is 4 PM, but if your room is ready after 2 PM, we are happy to accommodate early check-in at no extra charge. If the room is not ready before 2 PM and you would like to check in earlier, we offer an early check-in option for a $25 fee. We appreciate your understanding and hope to welcome you back for another comfortable stay in Santa Fe.
Dear Christy, Thank you for your kind review and for choosing Hotel Vanessie. We’re glad you enjoyed your spacious and clean suite. Regarding early check-in, our standard check-in time is 4 PM, but if your room is ready after 2 PM, we are… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewGreat location close to Old Town Plaza, quiet, comfortable bed, good breakfast, very clean
Dear Michelle, Thank you for your wonderful review! We’re thrilled to hear you enjoyed our prime location near Old Town Plaza, along with the comfort, cleanliness, and breakfast offerings. Providing great value and a peaceful stay is very important to us, and your kind words mean a lot. We look forward to welcoming you back to Hotel Vanessie on your next visit to Santa Fe!
Dear Michelle, Thank you for your wonderful review! We’re thrilled to hear you enjoyed our prime location near Old Town Plaza, along with the comfort, cleanliness, and breakfast offerings. Providing great value and a peaceful stay is very… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewClean, well taken care of rooms. Very cozy and comfortable. The staff is so attentive to the customers. Very helpful with questions and conversations. Close to all amenities of town. Fully enjoyed the stay, hospitality, and food.
The only thing was that the bed in the Hopi room is not level.
Dear Herndon-Jackson, Thank you for choosing Hotel Vanessie for your road trip stop and for your kind words! We’re delighted to hear you found our rooms clean, cozy, and comfortable, and that our staff made a positive impression with their attentiveness and hospitality. We appreciate your feedback regarding the bed in the Hopi room and apologize for any discomfort it caused. We’ve shared this with our maintenance team to ensure it is addressed promptly. It was a pleasure hosting you, and we hope to welcome you back again soon for another enjoyable stay in Santa Fe.
Dear Herndon-Jackson, Thank you for choosing Hotel Vanessie for your road trip stop and for your kind words! We’re delighted to hear you found our rooms clean, cozy, and comfortable, and that our staff made a positive impression with their… Show more
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewThe location of the hotel was walkable to the historical center and many restaurants.
The hotel room was worn and dated. The reception area was a "make-shift" area within the previous restaurant area. The breakfast was poor quality.
Dear Debora, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, and we appreciate your honesty. While we’re glad you enjoyed our convenient location near the historic center and local dining, we regret that certain aspects of the property, including the room condition and breakfast, fell short during your stay. Our team is actively working on updates and renovations to improve both the guest rooms and common areas, including the reception and dining spaces. Your comments are invaluable as we continue these improvements, and we hope you might consider giving us another chance in the future to provide a more enjoyable experience.
Dear Debora, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, and we appreciate your honesty. While we’re glad you enjoyed our convenient location near the historic center and … Show more
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewExcellent. Staff was very helpful. Loved that we could get classical music on the TV.
Thank you for your excellent review! We’re thrilled to hear that our staff was helpful and that you enjoyed the little touches, like classical music on the TV. We strive to make every stay special and unique. We hope to welcome you back to Hotel Vanessie soon for another memorable experience in Santa Fe!
Thank you for your excellent review! We’re thrilled to hear that our staff was helpful and that you enjoyed the little touches, like classical music on the TV. We strive to make every stay special and unique. We hope to welcome you back to… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewGreat space nice people excellent breakfast
Dear Dave, Thank you for your fantastic review! We’re delighted to hear you enjoyed the space, our team, and the breakfast. It means a lot to us that you plan to return — we can’t wait to welcome you back to Hotel Vanessie!
Reviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewRoom was nicely decorated and large.
The restaurant was not advertised as closed due to renovation. Cold buffet breakfast served and required to be paid regardless at $34. The room was uncomfortable HOT. AC was not working. Portable AC was present in the room. It didn't cool adequately and was so loud we did not sleep all night, even with windows open. Pillows and the bed were not comfortable.
Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the discomfort you experienced. While we’re glad you appreciated the size and décor of your room, we’re very sorry about the temperature issues and the difficulty you had sleeping. The portable AC units were a temporary solution during a transitional period, and we understand that the noise and inadequate cooling were frustrating. This isn’t the experience we aim to provide, and we take your comments seriously as we work toward more permanent HVAC improvements. We also regret any confusion regarding our breakfast and dining options. Our restaurant has been under renovation, and during this soft-opening phase, breakfast is served as a buffet and is included in the resort fee — not charged separately. We understand that clarity at check-in is critical, and we’ll be reviewing how this information is communicated to guests going forward. Finally, we’re sorry to hear the bed and pillows didn’t offer the comfort you expected. Guest comfort is a top priority, and we’re currently evaluating bedding updates across our rooms. Thank you again for your honest review — it helps us improve. We would welcome the opportunity to provide a better experience should you choose to visit us again in the future.
Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the discomfort you experienced. While we’re glad you appreciated the size and… Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewIt was very comfortable.
N/a
Dear Gregory, Thank you for your kind review! We’re so glad to hear that you found your stay comfortable and appreciated our clean, dog-friendly accommodations. It’s always a pleasure to welcome guests traveling with pets, and we’re happy you felt at home here at Hotel Vanessie. We hope to see you (and your furry friend) again soon on your next trip to Santa Fe!
Dear Gregory, Thank you for your kind review! We’re so glad to hear that you found your stay comfortable and appreciated our clean, dog-friendly accommodations. It’s always a pleasure to welcome guests traveling with pets, and we’re happy… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewEverything was wonderful
Dear Yoly, Thank you so much for your glowing review! We’re thrilled to hear that everything was wonderful during your stay — and especially glad to know that Jay made such a positive impression. We’ll be sure to pass along your kind words to him! It means a lot to us that you loved the property. We hope to welcome you back to Hotel Vanessie again soon for another great experience in Santa Fe.
Dear Yoly, Thank you so much for your glowing review! We’re thrilled to hear that everything was wonderful during your stay — and especially glad to know that Jay made such a positive impression. We’ll be sure to pass along your kind words… Show more