Reviews of Best Western Inn & Suites - Lake Charles 3 stars
1320 MLK Highway 171 North, Lake Charles, LA 70601, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewWe ate at another restaurant. The location was good.
The rooms are outdated.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewDid not eat the breakfast. There appeared to be a family reunion that took up all the space
The group that stayed there kept propping open the exterior door next to our room. Did not feel safe and staff did nothing about it.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewthe bed was very comfortable
the pool was closed
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI enjoyed the breakfast and the quietness.
I didn’t like the discomfort of the bed, and the tub had hair strands from a previous customer on the rim of it.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe room was infested with roaches. We were unable to exchange room due to the hotel being fully booked
The overwhelming amount of roaches. It was hot In the room AC was not working properly.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewDecent breakfast
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewLocation and staff - housekeeping ladies
Rooms smelled, not accommodating rooms near each other
On the behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvement to ensure we offer a better experience for the guest in the future.
On the behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvement to ensure we offer a better exper… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewI booked a room with coffee maker so I could have coffee before work only to find a coffee maker and no coffee
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI only stayed one night.
It wasn't very clean. The room had a terrible musty/mouldy smell. The carpet was very dirty. Towels stained.
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewNice, quiet and very clean. Breakfast was great. I liked that you could not bring breakfast back to room. I'm sure that helps allot. No roaches that's for sure!
Nothing
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewVery peaceful
Everything
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewValue
No phone
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewIt were close to my destination
My nephew room was hot and the A.C didn’t work but they did switch him to another room. Also the first room had roaches in it.
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewThe property smell like mildew the carpets was wet. We had to change rooms three times. The staff was horrible. Dominique was the most rudest person I have ever had encounter with the manager, never showed up to speak with me. It was a horrible experience, all around the board for me and my family. so I didn’t like shit about the property.
The side doors did not lock property was a hot mess altogether would not recommend it for anyone
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified review