2797 Bethel Road, Columbus, OH 43220, United States of America
#149 of 153 hotels in Columbus
Guests' ChoiceBased on 23 hotel reviews
4.1Cleanliness
5.7
Comfort
5.5
Location
7.1
Facilities
5.4
Staff
5.1
Value for money
5.5
Real Bookers. Real stays. Real opinions.
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Showing 1 - 23
Reviewed: June 16, 2022
Dj
United States of AmericaCommon area floors plastered with stains, laundry room dirty & untouched. "Short Staffed" so while paying over $900 for 2 weeks, I had to clean my own room, change my trash, provide my own trash bags, pay to wash initial towels, provide own toilet paper after initial roll. Front desk was suppose to work 11am - 7pm but consistently locked interior & exterior doors at 5pm. Hard to do business if only available when ppl are working. When I knocked on the door, I was greeted with "what do you need". When I told her I needed to verify my account, she said "the doors are unlocked. Don't know why it didn't open". The door was locked. In addition ppl, including myself, were constantly asking them to rescan the key cards. If customer service had been more professional, I would've rated much higher. Having to clean & supply my own toilet paper is manageable. Poor service is not.
No safety concerns. No excessive noise issues. No issues with plumbing or hvac. Night maintenance man was very accommodating & helpful. The bed was very comfortable!
Stayed in June 2022
Reviewed: February 19, 2022
John
United States of AmericaI was bothered numerous times after I made my payment each week I was there. As if I was the one with lying. I had to show my receipt at the door each day to the manager or the late night security to enter my room. I rushed to the hospital due to the anxiety of being bothered by this every day. Tired, cold also wet from the raining and unable to get in my room to rest made me sick. I'm from Atlanta GA, this area was unfamiliar to me I had to uber from the hospital back to my room and didn't have my key because I was rushed to the hospital by ambulance with just my cellphone, a jacket and bedroom shoes. Then I come back and told by security my room is vacant no one is listed in my room. My receipts was in my room can we go get it from the room I'm tired.
The room was ok for my time there for work and rest.
Stayed in December 2021
Reviewed: April 8, 2024
Ina
United States of AmericaTHE CARE OF THE BUILDING AND ROOMS
NOTHING AT ALL
Stayed in April 2024
Reviewed: June 15, 2023
Anita
United States of AmericaEverything
Nothing
Stayed in June 2023
Reviewed: November 19, 2022
Courtney
United States of AmericaI booked this place for a stay and as my family and I were heading to the hotel they call me and say that they are OVERBOOKED due to the OSU game and have to CANCEL my reservation! I asked would I need to do anything about the cancellation & was told NO. This was very inconvenient because I had to now find a new hotel. A week later I was CHARGED A CANCELLATION FEE, even though I WAS FORCED TO CANCEL. I’ve tried to get my refund back, I even drove by but the office was closed for some sudden emergency. There were people breaking into windows due to no office person & being locked out of their rooms, the MANAGER RUBEN is very RUDE and REFUSED TO REFUND ME. Worst experience EVER, wouldn’t recommend!
I never got to stay at the property!!!
Stayed in September 2022
Reviewed: October 30, 2022
Hanna
EgyptThe problem of unavailability of checking in or out on Sundays and the service desk hours till 7 pm is very odd and it should extend till midnight at least to give the guest more flexibility for the check in and check out and for any service need and assistance manager is required to help and fill in the service handling in case of sudden absence to the main manager .
Stayed in October 2022
Reviewed: August 17, 2022
Richard
ItalyI got to the Hotel i didn't me no body i have to look for another hotel to stay
Stayed in August 2022
Reviewed: May 29, 2022
Nicole
United States of Americathe staff is awful. I would never stay here again.
Stayed in May 2022
Reviewed: January 14, 2022
David
United States of AmericaOne elevator
The room was presentable
Stayed in December 2021
Reviewed: December 5, 2021
Gabrielle
United States of Americacockroaches and dirty
Stayed in October 2021
Reviewed: November 18, 2021
Yaw
GhanaThe hotel accepted my application and a confirmation of check in on sunday knowing they do not work on sunday. So i went there with my family and luggage from the airport and wasnt admitted. I picked a phone number from the hotel to call only to be told its not open on sunday. I had a baby with me and we have to wait for hours before we could check into another hotel. It was very bad experience but I do mot intend to take any legal charges against the hotel
Stayed in November 2021
Reviewed: October 26, 2021
Samantha
United States of AmericaDirty place. Horrible.
Your staff is not better than anyone else. Thanks!
Stayed in October 2021
Reviewed: July 27, 2021
Roger
United States of AmericaRoom service etc.
Disappoints
Stayed in June 2021
Reviewed: July 17, 2021
Kutaiba
United States of AmericaNot clean
Location
Stayed in July 2021
Reviewed: May 14, 2022
Og
United States of AmericaThere are no comments available for this review
Stayed in April 2022
Reviewed: February 16, 2022
Gaylon
United States of AmericaThere are no comments available for this review
Stayed in January 2022
Reviewed: December 10, 2021
Evans
United States of AmericaThere are no comments available for this review
Stayed in December 2021
Reviewed: July 1, 2023
Veronica
United States of AmericaThere are no comments available for this review
Stayed in June 2023
Reviewed: May 24, 2023
Michelle
United States of AmericaThere are no comments available for this review
Stayed in May 2023
Reviewed: April 30, 2022
Russell
United States of AmericaThere are no comments available for this review
Stayed in April 2022
Reviewed: July 30, 2021
Robinson
United States of AmericaThere are no comments available for this review
Stayed in July 2021
Reviewed: October 11, 2021
Anonymous
United States of AmericaThere are no comments available for this review
Stayed in October 2021
Showing 1 - 23
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