Reviews of InTown Suites Extended Stay Phoenix AZ - Chandler 2 stars
15424 South 50th Street, Ahwatukee Foothills, Phoenix, AZ 85044, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewLocation
It was nothing like the pictures, has ant problems
Hi [Insert Guest Name]! Thanks for taking the time to share your feedback. Our extended stay properties are open Monday – Friday from 11am-7pm and closed on Sundays. Our hours of operation are noted in reservation confirmation emails and posted online. We ask guests needing after-hours assistance to call ahead to make arrangements with our team. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. General Manager
Hi [Insert Guest Name]! Thanks for taking the time to share your feedback. Our extended stay properties are open Monday – Friday from 11am-7pm and closed on Sundays. Our hours of operation are noted in reservation confirmation emails and po… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewClose to work.
Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. General Manager
Reviewed: 13 November 2024 · Stayed in October 2024
Verified reviewReviewed: 3 September 2024 · Stayed in September 2024
Verified reviewReviewed: 31 August 2024 · Stayed in August 2024
Verified reviewReviewed: 11 June 2024 · Stayed in June 2024
Verified reviewReviewed: 29 March 2024 · Stayed in March 2024
Verified reviewThe price and location
The manager crystal demanding entrance to my room whenever she wanted even while my husband and I were being intimate
Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. Our Courtesy Officer is also available for late check-ins and after hours requests. Thanks again, and we hope to see you again soon! General Manager
Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down an… Show more
Reviewed: 25 March 2024 · Stayed in February 2024
Verified reviewReviewed: 24 March 2024 · Stayed in March 2024
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 9 February 2024 · Stayed in February 2024
Verified reviewReviewed: 22 August 2023 · Stayed in August 2023
Verified reviewReviewed: 4 June 2023 · Stayed in May 2023
Verified reviewReviewed: 22 May 2023 · Stayed in March 2023
Verified reviewIt was the worse experience
Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. General Manager
Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we … Show more
Reviewed: 13 May 2023 · Stayed in April 2023
Verified reviewQuiet
Roaches
Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. General Manager
Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we … Show more
Reviewed: 5 April 2023 · Stayed in April 2023
Verified reviewReviewed: 20 March 2023 · Stayed in March 2023
Verified reviewReviewed: 14 March 2023 · Stayed in March 2023
Verified reviewI like the cost it was within my budget that I wanted to pay
The staff was rude and unprofessional and said things that they claim they told me at time of check in but they never did
Reviewed: 13 March 2023 · Stayed in March 2023
Verified reviewReviewed: 2 March 2023 · Stayed in February 2023
Verified reviewReviewed: 3 December 2022 · Stayed in December 2022
Verified reviewIt was affordable, staff was friendly
That there was a lot of homeless people near the property
Thank you for your feedback!
Reviewed: 26 November 2022 · Stayed in November 2022
Verified reviewReviewed: 25 November 2022 · Stayed in November 2022
Verified reviewReviewed: 19 October 2022 · Stayed in October 2022
Verified reviewthe amount of homeless people always around at all hours