Reviews of Intown Suites Extended Stay West Palm Beach FL - Military Trail Rd 2 stars

The location

The guy who was working in the front desk disgusting and he was so rude I was standing for a week and I asked him for some things that I need to know about the when they clean the rooms and he got mad so easy and he told me to leave the property and he tread on me to do the check out before plus room it was w cocorach everywhere, terrible...

Size of suite was ok and it was only cleaned daily once I tipped 20💰🥴😡🤮💩due to the awful smell.

The room smell so bad like 💩 smelled it every time I smell that in our suite we’re disgusting 🤮 and would like the amount to go to the Hilton homers card. So I’m going to hi to stay with 2

Bed bugs in the room Very poor soundproofing. You can hear the nightlife of the entire hotel, where no one seems to sleep.

Nothing

Everything . Roaches , dirty , wouldn’t change rooms , attitudes from staff , drugs present , absolutely horrible

Not easy check in but the spot I great

Nothing

The location

The property manager is so nasty. I booked a room for 7 days , and when I got there to check in, the door was locked. A minute later, this man came to answer the door. He introduced himself as the manager. He let us in , have us sat down for 20 mins left, and went inside saying he was just gonna finish up a meeting . He then came out, starting asking me questions about myself . I then saw a woman walk out whom he said is his mother. He left me at the counter to walk his mother out. I asked how much longer I would have to wait , he go upset, threw my ID back to me, and told me to leave his property. Said I was trespassing, and he was going to call the police. I told him to go ahead. He started recording this man is nasty, and I would never recommend any to style there. They never answered the phone when you called. And he refused to give me back money that was taken from me. I had to call my bank.

No clean towels had to go out to look for a wash house washers did not work and I had to buy tissue one burner on the stove worked no one came to take out the garbage the vents were dirty in the air condition my husband and I had to go out to look for meds

No one ever cleaned or checked the room. I would have to ask for tissue and cleaning supplies. People sit outside and smoke all night. People sleep in the back or nod off due to being on substance. One of the workers was very helpful and accommodated all my needs and concerns however the manger was very rude and disrespectful. Tv didn’t work. Hotel smelled of mold. My toilet over fold and I would have to adjusted the toilet handle after every use. I would have to keep my AC on so the room didn’t smell like mold. A lot of families live here so the kids would be loud which was the least of my problems. Overall for the pay and location it was ok again this is home to a lot of families which I thought a hotel was a temporary stay.