Very old and not renovated. The junior suite was not clean when I checked in and I had to call the house keeping to clean it. The sofa has stains and the carpet is very old. The room chandeliers, although nice, but noisy and a problem during night because they keep swinging for any movement coming from up or the AC fan causing glass noise ! The breakfast is merely a 2 stars hotel standard not 5 ! Very limited choices on all fronts ..

The location in front of the Central Park at the corner of 7th

Stayed in January 2024

Everything was perfect!

Beautiful room, great staff!

Stayed in November 2023

N/A

Love Essex House…my NYC home away. Extremely accommodating and friendly service. Pets allowed a huge plus!

Stayed in October 2023

When I made the reservation I indicated that we would arrive around 4-4:30pm. We arrived closer to 5:30 and our room was not ready. It took an additional 40 minutes for a room to be ready which disrupted our evening plans. Additionally, the room we were checked into was located next to the elevator shaft on the 11th floor. The noise from the elevators was extremely disruptive waking both my son and myself several times during the night. Leaving us both tired and NOT well rested.

Proximity to the Central Park.

Stayed in October 2023

Stuff was unfriendly, this hotel is not even close to be 5*, more like 3 * motel

Location.

Stayed in September 2023

In-room dining is just ok but this was not a big deal to us there are many options steps from the property.

Excellent location, easy to enter and exit

Stayed in September 2023

Manager has superb service

Stayed in August 2023

The room was tacky and for the price we paid you did not expect this. Also not having coffee making facilities in the room was inconvenient.

The room though clean was tacky in the sense that the tables were either stained or chipped. No coffee making facilities in the room. Location nice but our room only faced other buildings!

Stayed in August 2023

None

Location and service

Stayed in July 2023

The price, you hide all tax from net price

Nothing

Stayed in August 2023

The room was dusty and the housekeeping service mediocre. In 4 days the room was never vacuumed Although specific requests have been made at the reception. Not enough towels in the bathroom, used glasses left on the table since day one, old bed blankets and covers for the second kids bed. Very disappointing

The location is perfect right in front of Central Park few blocks from Columbus circle shipping area

Stayed in August 2023

I made revisions including breakfast, but hotel charge us for it

Nothing

Stayed in August 2023

We stayed in a 1 bedroom suite with our 2 kids. It was so spacious. I was concerned because the website indicated that a renovation was being done in the lobby- I didn't see or hear a thing so they've done a great job concealing it from guests.

Stayed in August 2023

N/A

Excellent location, fabulous Central Park view from our suite. Really friendly staff.

Stayed in June 2023

The location and the views. Beautiful room, comfortable beds. Very clean.

Stayed in July 2023

I liked everything.

Our room was spacious and always clean. Our view of Central Park was amazing. Staff was very kind whenever we had a question. Bell and front services were always there to help. Great staff, great location, great room.

Stayed in July 2023

The rooms, like most NYC hotels, are not huge.

It is the perfect location for visiting Manhattan. Close to theater, restaurants, Central Park and subway …

Stayed in July 2023

The hotel lobby and location feel like you’re getting something special. For me that ended when I got to my room. My reservation was for a king bed, but that is not what was in the room. I also reserved a room with a view of Central Park. To me, the view is what you get when you are standing directly in front of your windows and looking out. Well, my view was of the side of a building. There were people in the windows to at least wave at. Central Park could be seen if you stuck your head to the window and looked left. The walk-in closet was nice but the light is controlled by a button in the door frame. When you open the door the light comes on. Problem was that the HVAC air intake vent was located in the closet. Since the closet/light is right across from the bed, you had to keep the door closed to turn the light off. Keeping the door closed interferes with the air conditioning though. I called the front desk and they sent maintenance up. I asked them to unscrew the light so I could turn it off. He ultimately came back with a 2”x4” piece of cardboard and duct tape which kept the light button down and light off, allowing the door to stay open. Ultimately the adhesive lost its strength so I had to wedge a hand towel into the door frame on top of the cardboard/tape contraption but it worked! Unfortunately I do not at all feel like I received the value of what I paid. The experience was also so inconsistent - very friendly and professional staff downstairs, even when you call, but what’s up with the tacky closet situation? Put normal light switches in there so guests can turn the light off without having to close the door, which causes the AC to not work as well.

Great location across from Central Park. Building entrance is clean, welcoming, and the hotel staff were very professional.

Stayed in June 2023

Room wasn’t ready until really late in the day as they said the previous people had a late check out and then when it was ready they forgot to put a roll away bed in which then wasn’t brought up until 10.00 that night

Gorgeous hotel and location

Stayed in June 2023

really nothing.

conveniently located to everything, right across the street from the park, beautiful accommodations, and the staff was top notch… From the front door, the bell service, the front desk, housekeeping, the whole team was great

Stayed in May 2023

it is not clean many thing missing from the bathroom dirty cups are not replaced

location the stuff are helpful

Stayed in May 2023

no value for money

nothing the staff wasn’t welcoming no coffee or complimentary water in the room we had a terrible view

Stayed in May 2023

Nothing...keep doing what you are doing.

Everything. Organized by city standards. Very friendly staff from bottom to top. Great location, beautiful, delicious restaurants nearby. Felt safe.

Stayed in April 2023

The room we had was adjacent to the elevator core and had constant elevator noise and vibrations. There were renovations on our floor so we were awoken on multiple days to contractors having meetings in the elevator core and contractor carts moving through the elevator core. Our room was listed as "park views" and "city views". We had one 36" x 60" window in our room looking at the park and it was not hear the bed so it was not at all what we expected. The city views looked out onto a bunch of commercial roofs and office space windows. We would consider this a misrepresentation. The bathtub was a shallow and small cast iron tub that was pretty marked up, which was not what we were expecting. The shower head had no volume control and was very powerful so not very comfortable either. We were disappointed with the facilities. I would not stay in this hotel again, especially the cost we paid for the quality received.

The proximity to central park was wonderful.

Stayed in April 2023

It was SO noisy that I could not sleep. Overpriced. No water bottles in the room. No coffee maker.

Love the location. The staff is lovely.

Stayed in April 2023