Reviews of Staybridge Suites Jackson by IHG 3 stars
801 Ridgewood Road, Ridgeland, MS 39157, United States
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe size and comfort!! Very reasonable !!!
Dear Janiya, Thank you for your kind feedback. We are delighted to know you enjoyed the size and comfort of your room and found your stay to be very reasonable. Your positive words encourage our team to continue providing great experiences. We look forward to welcoming you back for another pleasant visit. Sincerely, Hotel Manager
Dear Janiya, Thank you for your kind feedback. We are delighted to know you enjoyed the size and comfort of your room and found your stay to be very reasonable. Your positive words encourage our team to continue providing great experiences… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewMy stay there was great as always!
Dear Towanda, We are delighted to hear your stay was great as always. It means a lot to know that everything met your expectations. Thank you for choosing us repeatedly. We look forward to welcoming you back for many more enjoyable visits in the future. Sincerely, Hotel Manager
Dear Towanda, We are delighted to hear your stay was great as always. It means a lot to know that everything met your expectations. Thank you for choosing us repeatedly. We look forward to welcoming you back for many more enjoyable visits … Show more
Reviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewBig rooms
Terrible breakfast, dirtiest pool
Dear Bilal, Thank you for sharing your experience. We are glad you found the rooms spacious but truly regret that other aspects fell short of expectations. Your comments regarding breakfast and the pool have been noted and will be shared with our team as we work hard to improve the overall guest experience. Sincerely, Hotel Manager
Dear Bilal, Thank you for sharing your experience. We are glad you found the rooms spacious but truly regret that other aspects fell short of expectations. Your comments regarding breakfast and the pool have been noted and will be shared w… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewNA
I arrived after a 6-hour drive, ready to check in and rest. When we got there close to midnight, the lobby was chaotic—young kids were running around unsupervised. We were given our room key, but when we got to the room, it clearly hadn’t been cleaned. One bed had no linens, the other had balled-up sheets, and there was trash on the tables and counters. We returned to the front desk, only to be told that at nearly midnight, the only available room was a queen bed—not enough to accommodate my family. I was traveling with my 20-year-old son, his girlfriend, and my teenager. A queen studio simply wasn’t an option. After the front desk agent contacted a manager, we were eventually given two separate rooms—on different ends of the hallway. Thankfully my son was old enough to stay in the other room, but it was still an unacceptable situation to deal with that late at night. The next morning, I noticed multiple charges on my account and called the manager. She refunded me $50, but to be honest, the entire experience was a disaster.
Dear Guest, Thank you for sharing your experience. We are truly sorry for the inconvenience and frustration you faced during your stay. This is certainly not the experience we want for our guests. Your feedback is very important, and we are committed to improving both our service and communication moving forward. Sincerely, Hotel Manager
Dear Guest, Thank you for sharing your experience. We are truly sorry for the inconvenience and frustration you faced during your stay. This is certainly not the experience we want for our guests. Your feedback is very important, and we ar… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewLobby
Dear Grace, Thank you for your feedback. We hope you found the lobby welcoming and comfortable during your visit. Creating a pleasant first impression for our guests is important to us. If there is anything specific you noticed or would like to share, we truly value your input and appreciate your time. Sincerely, Hotel Manager
Dear Grace, Thank you for your feedback. We hope you found the lobby welcoming and comfortable during your visit. Creating a pleasant first impression for our guests is important to us. If there is anything specific you noticed or would li… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewStaff was friendly and polite
The fact that I was injured in their parking lot and owner didn’t even say a word to me the staff checked on me but didn’t even ask if there was anything they could do to accommodate
Dear lisa, Thank you for sharing your experience. We are truly sorry to hear about your fall and the discomfort it caused during your stay. While we are glad our staff was polite, we regret that more was not done to support you. Your feedback is important and will be taken seriously. Sincerely, Hotel Manager
Dear lisa, Thank you for sharing your experience. We are truly sorry to hear about your fall and the discomfort it caused during your stay. While we are glad our staff was polite, we regret that more was not done to support you. Your feedb… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewFriendly staff. Clean room nice hotel
The breakfast was ok no meat or waffles.
Dear Shawn thank you so much for your kind words about our staff and hotel! We're glad you enjoyed your stay with us. We also appreciate your feedback about the breakfast. We've updated our breakfast menu to include both meat options and waffles. We hope you'll come back soon. Safe travels!
Dear Shawn thank you so much for your kind words about our staff and hotel! We're glad you enjoyed your stay with us. We also appreciate your feedback about the breakfast. We've updated our breakfast menu to include both meat option… Show more
Reviewed: 13 June 2025 · Stayed in April 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewQuietness and everything was okay for the most part
Wasn't room I was expected when booked but it was okay
Dear Desire, Thank you for sharing your experience. We are glad you found the stay mostly quiet and satisfactory. We appreciate your understanding regarding the room and hope your next visit will better match your expectations. Your feedback helps us improve and provide a more comfortable stay. Sincerely, Hotel Manager
Dear Desire, Thank you for sharing your experience. We are glad you found the stay mostly quiet and satisfactory. We appreciate your understanding regarding the room and hope your next visit will better match your expectations. Your feedba… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe staff was extremely helpful
There was no lightning outside at night, the rooms were disgustingly stained (117), broken fixtures, there was an open maintenance closet open that wouldn’t close(211) and the last room (243) had ashes still on the table and it looked as if someone was sitting on the bed.
Dear Sondra, Thank you for recognizing our helpful staff — we truly appreciate your kind words. We're very sorry to hear about the serious concerns you experienced during your stay. Cleanliness, safety, and maintenance are top priorities, and it's clear we fell short. Your feedback will be shared with management immediately to address these issues and ensure a much better experience moving forward. Sincerely, Hotel Manager
Dear Sondra, Thank you for recognizing our helpful staff — we truly appreciate your kind words. We're very sorry to hear about the serious concerns you experienced during your stay. Cleanliness, safety, and maintenance are top prioriti… Show more
Reviewed: 24 May 2025 · Stayed in March 2025
Verified reviewEverything
Dear Alyscia, Thank you for your feedback. If there’s anything specific you'd like to share about what went well or what could be improved, we’d really appreciate the details — it helps us make future stays better for everyone. Sincerely, Hotel Manager
Dear Alyscia, Thank you for your feedback. If there’s anything specific you'd like to share about what went well or what could be improved, we’d really appreciate the details — it helps us make future stays better for everyone. Sincer… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewStaff were amazingly kind and extremely accommodating. It was myself, my disabled husband and my 84 year old grandfather. It was nice that we were able to have our own bathrooms and bedrooms since my grandfather gets us at 4 am every morning. It was nice to be able to make coffee in the room, I set it up that night and all he had to do was hit the button in the morning. Beds were crisp, clean and comfortable. The AC worked very well. The water pressure was ok, plenty of towels. The kitchen had all the basics and even had some Splenda and sweet n low for the coffeemaker. The pillows were full sized and not floppy. Breakfast was very good, a couple of the ladies helped me get food for my grandfather, it was a big helping hand. I really appreciated that. We got an amazing rate and it was worth it. I would stay here again.
The carpet in our room really needs replacing, it was very stained and worn. The floor was a bit soft in places.
Dear Jacqueline, Thank you for sharing your experience! We're so glad our staff made you feel welcome and supported throughout your stay—it sounds like their kindness made a real difference. We're happy the room layout, breakfast, and amenities suited your family’s needs. Your note about the carpet and flooring is appreciated and will be shared with our team for improvement. We’d love to welcome you back anytime. Sincerely, Hotel Manager
Dear Jacqueline, Thank you for sharing your experience! We're so glad our staff made you feel welcome and supported throughout your stay—it sounds like their kindness made a real difference. We're happy the room layout, breakfast, … Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewVery spacious apartment with everything we needed.
Suited our needs for a stopover between Memphis and Nashville
Dear Robyn, Thank you for your feedback! We’re happy to hear the spacious apartment met your needs and offered great value for your stopover between Memphis and Nashville. We look forward to welcoming you again on your next trip. Sincerely, Hotel Manager
Dear Robyn, Thank you for your feedback! We’re happy to hear the spacious apartment met your needs and offered great value for your stopover between Memphis and Nashville. We look forward to welcoming you again on your next trip. Sincerel… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewBathroom ou of order
Dear Craig, Thank you for your feedback. We're very sorry to hear about the issue with the bathroom. That’s certainly not the experience we aim to provide. We hope it was brought to the staff’s attention so they could assist. Your comments will be shared with the team for improvement. Sincerely, Hotel Manager
Dear Craig, Thank you for your feedback. We're very sorry to hear about the issue with the bathroom. That’s certainly not the experience we aim to provide. We hope it was brought to the staff’s attention so they could assist. Your comm… Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewGood location for our needs. Clean and comfortable. Pillow choices of firmness. Full hot breakfast every day, food was very good and hot foods varied each day. WiFi is reliable. Lots of free parking available.
We liked everything! We would stay here again.
Dear Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that our location, clean and comfortable rooms, breakfast variety, and reliable WiFi met your expectations. It means a lot that you enjoyed your stay and would choose us again. We look forward to welcoming you back soon! Sincerely, Hotel Manager
Dear Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that our location, clean and comfortable rooms, breakfast variety, and reliable WiFi met your expectations. It means a lot that you enjoyed your stay and… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewGOOD LOCATION. WAS HARD TO FIND BECAUSE OF BAD DIRECTION BY GOOGLE. NO JUICE AT BREAKFANS
HAD TO TRASFER FROM ON ROOM TO ANOTHER. SOME ROOMS DID NOT HAVE HOT WATER
Dear Guest, Thank you for your feedback. We’re glad to hear you enjoyed your stay despite the initial disruptions. We apologize for the trouble with directions, the room transfer, and the hot water issues. We appreciate your comments about breakfast and will work on improving the juice availability. We hope to have the chance to provide you with an even better experience next time. Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback. We’re glad to hear you enjoyed your stay despite the initial disruptions. We apologize for the trouble with directions, the room transfer, and the hot water issues. We appreciate your comments about… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewHow much room we had, 2 bedrooms and 2 bathrooms. Beds were comfortable and room was clean.
Some of the furnishings needed to be replaced. Broken curtains and a/c vents need to be cleaned.