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  5. Reviews of James Buchanan Hotel, Trademark Collection by Wyndham

Reviews of James Buchanan Hotel, Trademark Collection by Wyndham This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

15 N Main St., Mercersburg, PA 17236, United States

#2 of 2 hotels in Mercersburg

Guests' Choice

Review Score

Based on 51 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    8.6

  • Facilities

    7.1

  • Staff

    7.8

  • Value for money

    7.1

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 16, 2024

    6.0
    Clean & snug
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    NO BREAKFAST as stated on their own website as well as on booking.com. Hot & cold water plumbed backwards. No place to plug in coffee maker.

    Interesting old hotel in a sweet little colonial town

    Stayed in November 2024

  • Reviewed: October 21, 2024

    8.0
    Unique hotel in an old building in downtown
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There isn't an elevator

    It's in an old building that was converted to an inn in the 1800's. The rooms and bathrooms have all been updated.

    Stayed in October 2024

  • Reviewed: August 19, 2024

    8.0
    Centrally located in this historic small town
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Trying to figure out how the tv service worked + waiting for connections was tedious. Also no comfortable sitting chair. Laying on the bed was only option.

    Hotel is conveniently located in the heart of Mercersburg. Very walkable area. Hotel also has an interesting history and the one staff member I chatted with (she does pretty much everything here) was well versed in the history. Room was clean + comfortable.

    Stayed in August 2024

  • Reviewed: August 18, 2024

    7.0
    It was nice. It was run by one person it seemed. So not everything in the main area was cleaned and refilled. The room w
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no ice, no breakfast even though the booking said there was a grab and go.

    The room was very nice and clean

    Stayed in August 2024

  • Reviewed: August 9, 2024

    8.0
    Beautiful room very clean
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    see above

    There was NO BREAKFAST! Stop advertising that you have breakfast when they don't have any

    Stayed in August 2024

  • Reviewed: October 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Heating & cooling was under renovation when we were there. Should be a 1 night thing.

    Great host / manager.

    Stayed in October 2023

  • Reviewed: July 17, 2023

    6.0
    Super disappointing stay.
    • Leisure trip
    • Couple
    • Queen Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    This was an extremely disappointing stay. When we arrived there was no signage of where to go, how to check in, etc. We walked into the hotel’s restaurant and asked how we were supposed to check in and they let us know they would get a manager. A manager with a laptop met us in the seating area to check us in by confirming our name. He mentioned we should have been talked to by another member of the staff already that there was construction going on and they “upgraded” our room. We walked up three flights of stairs and through construction on the second floor to get to our room that had no garden view as we booked. It was more of a suite than a room, but not much of an upgrade. I believe this room may have had some type of renovations lately as there was a kitchenette and newish couch, but needed much more upgrading in the bathroom and bedroom. The bathroom was uncomfortable and the shower was extremely small, rusted, and NO hot water, at all. The bedroom was big enough for just the queen bed that had two pillows. To get on the bed you have to climb over the railing at the end and climb up, as there is no room to walk on either side. There was a TV with a remote that you could only go up and down the channels. We wanted to go grab an item from our car, but decided it wasn’t the best idea, as you have to walk down a completely dark alley to get to the parking area behind the building. If you leave in the evening, you have to remember a guest code as they lock the doors to the building because there is no staff present at night. You must also lock the main door behind you before heading to your room. We were excited that check out was not until noon, but were met with an 8 AM sharp wake up call when construction started below us, constant banging and grinding that filled the entire room. When we left mid morning, there were construction bags and tools all over the floor that we had to step over to get down the stairs.

    The lobby was a pleasant surprise with a seating area full of couches, chairs, and a table. The hotel overall had an old time feel with a bit of history. If you don’t like interacting with others during your stay, this is the place for you.

    Stayed in July 2023

  • Reviewed: October 16, 2022

    8.0
    very quaint and clean - pretty town - close walking distance to a nice breakfast coffee shop!
    • Leisure trip
    • Couple
    • Queen Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    room right next to main road - very noisy - suggest inner rooms which they have

    quaint inn - great pub restaurant connecting - room comfortable

    Stayed in October 2022

  • Reviewed: August 6, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They did not have a room for me. They overbooked the hotel!

    Stayed in May 2025

  • Reviewed: July 22, 2025

    1.0
    Bad
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed bugs

    Nice hotel but smelled

    Stayed in July 2025

  • Reviewed: May 7, 2025

    10
    Loved it here, wish we could stay longer
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nada

    Great stopover coming back north from Atlantic coast! Historic and charming hotel.

    Stayed in May 2025

  • Reviewed: February 13, 2025

    1.0
    Disappointing. Room was not clean, no flat sheet. Breakfast was virtually nonexistent
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not clean

    Historic building

    Stayed in February 2025

  • Reviewed: December 28, 2024

    9.0
    Overall it was a pleasant experience after all of the issues with cleanliness were addressed.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The cleanliness of the room and bathroom was subpar. There was hair and dust on the floor that we had to clean up and the sink and bathroom mirror were not clean and the bed sheets were stained and had hair throughout. We arrived at 7:30pm after a two hour drive and had to address these issues before being able to rest unwind.

    It was quant and Ramesh the concierge was very hospitable and accommodating.

    Stayed in December 2024

  • Reviewed: December 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Would love if there was a coffee/tea station in the lobby area. But overall I still love the place.

    Clean quaint rooms and common areas. Friendly staff. Pretty bedding.

    Stayed in December 2024

  • Reviewed: October 25, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    There was no breakfast

    Stayed in October 2024

  • Reviewed: October 22, 2024

    10
    Comfortabe, good value even without the breakfast
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not provided despite their advertising it as being included. There is a nice breakfast place five buildings away. They seemed to know that their ads were wrong but they didn’t seem to know how to remedy the misinformation.

    Historical property and nicely remodeled

    Stayed in September 2024

  • Reviewed: October 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    bed was to firm.

    clean and tidy.

    Stayed in October 2024

  • Reviewed: October 18, 2024

    2.0
    Very Poor
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We paid the rooms with breakfast included but there was no breakfast in the hotel. The staff did not care about that!

    Stayed in October 2024

  • Reviewed: October 14, 2024

    10
    We’ll stay here again on our next trip!
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The Main Street in Hagerstown is a little noisy, but we had a room towards the back of the hotel which really helped.

    Very nice historic hotel! We were visiting a relative who lives in Mercersburg so we were happy that the James Buchanan Hotel was in town.

    Stayed in October 2024

  • Reviewed: September 16, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Door was locked with a sign on the door saying temporarily closed had to call the guy to let us in was pretty awkward honestly definitely did not fit up to expectations

    Stayed in September 2024

  • Reviewed: September 9, 2024

    5.0
    Nice but has an ant problem
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our first room had ants in it. Even on our bed

    Location, like the decor and restaurant was good

    Stayed in September 2024

  • Reviewed: July 30, 2024

    4.0
    We were a bit disappointed with our stay.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No breakfast! No soap for showers! Only one hand towel between both of us and no cleaning of the rooms. Also, the restaurant never opened as expected for Sunday dinner so we had to go elsewhere. We’ve stayed here three times now and this was our last since the new management took over..

    The location and that’s it!

    Stayed in July 2024

  • Reviewed: March 7, 2024

    5.0
    OK.
    • Leisure trip
    • Couple
    • Queen Room with Garden View
    • Stayed 1 night

    We were the only guests that night. No staff after 9 PM.

    No breakfast. Location was good. Check-in fine. Decent food in restaurant.

    Stayed in March 2024

  • Reviewed: November 5, 2023

    2.0
    Not worth the money at all.
    • Family with young children
    • Executive Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Sheets were not changed , there was still hair on the sheet. Pillows have smells of other guests. The suite we reserved was pretty dark, and the lights in the living room was not sufficient at all. No staff around in the morning so no breakfast available. Even Wi-Fi password was not provided at check-in.

    Almost nothing

    Stayed in November 2023

Showing 1 - 25

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