Reviews of James Hotel 2 stars

Location was good

Where to begin. Manager stormed into our room at 7.50am and kicked us out due to a misunderstanding with her staff (we had been relocated to a different room as AC didn’t work and the manager was ill-informed, thinking we were in there illegitimately and wouldn’t listen when we explained).AC doesn’t work unless you consider 89 degrees after 24 hours to be functional. Didn’t work in either room. I’ve contacted the business twice and booking.com customer support to arrange a refund but have heard nothing. Overall, my partner and I were verbally abused, given two rooms that were close to 90 degrees with broken AC on and we were kicked out early and refused a refund / apology of any sort. Insanely poor service

this place definitely has a vibe. it’s pretty old and seems like nobody takes care of it but at the same time it’s lovely. staff is so kind and helpful, made us feel very welcomed and answered all of our questions, especially the older man working the night shift. made our night a little better after our long travel. when you get in you get handed your key and the remote control (tv is old and not a lot of channels but still nice to have) room had a fridge and a microwave. there was a lot of space in the room for luggage (even a closet) and the beds were comfortable (even tho one of the beds was slightly broken) there was a hairdryer in the bathroom and some toiletries. no shelves in the bathroom. in the morning they bring donuts and coffee (and allegedly fruits but we didn’t see any) and they’re free to grab (1 for each guest) they let us borrow beach gear and store our luggages for free ac was working

the bedsheets were definitely not very fresh (the pillows were washed tho). towels were very small and just super old, almost see through in some parts, shower curtain is just a piece of material so it’s impossible not to flood the bathroom. toilet unfortunately had pee stains on it, meaning wasn’t clean properly. there’s not a lot of lights in the room and also no natural lights since our room had a view of the other hotel. wi fi wasn’t working very well and also wasn’t working at all on the 3rd floor.

My husband and I were satisfied with the hotel. We were looking for an affordable hotel in a very central location. The hotel fully met our expectations. We were very pleased that even though we booked without breakfast, we still got coffee and a doughnut in the morning, which is not always the case. The staff was courteous and friendly, as were the owners.

The only criticism: the Wi-Fi was quite slow in our room, but worked perfectly in the lobby. And the air conditioning (which is essential in August) was a little loud for us Europeans. We're not used to that.

Very different and original

As above

Price. $113 for 1 night 2 adults. Very clean, efficient and friendly check in, hot shower, great air con and fan in room too, tv with Netflix app. We were allowed to park car for free (when all around parking is charged at $20 to $50 per day) from 2pm on check in day and leave it there till 3pm on check out day.

Beds are very soft and pillows thin but never the less very comfortable. Lacks plug sockets but managed and not a big issue.

Just the parking was sufficient for the price we paid. The hotel is basic but the price and location war excellent. Also, the girl at the reception was nice and helpful. You got all the things in the nearby.

No complains.

The hotel is in a great location to explore Miami. Easy walk to restaurants, shops, beach.

Dated hotel. Bed very creeky and noisy. Small double bed. Aircon unit very noisy.

It look promising with free parking.

My friends were uncomfortable with staying there due to roaches running around when we checked in. The hotel sent someone to the room and just swept some bugs up from under the bed and said that was all he could do. I was disappointed that when I called Booking.com the AI system hung up on me. I had a limited time to fix the situation. Luckily I found another hotel room down the street that was wonderful to stay in. The James hotel told us that they just sprayed for roaches two days ago and that the bugs were dying. They didn't try to get us a different room.

Perfect location close to buses, shops, restaurants, beach. Artistic style of the hotel with many details makes a happy feeling. Clean room, good size. Helpful staff. Very good value for money.

Could not open hot water in the shower, but maybe we should just ask. It was summer and very hot outside so it was not required.

Price was fair and location is perfect! Having parking is a big plus.

The place is old, bed, shower and AC weren't really good. I wouldn't recommend staying for many days if you want a minimum of comfort.

NOTHING

NO AMBIENCE, NO COFFEE MAKING FACILITY IN THE RROM

Location

Location and staff.

Nothing