Could not check in until 3:00 on the dot.

Not applicable

Stayed in August 2025

Unattended reception , and it's a nightmare to answer a phone call

The area is next to a big sculpture of humback whale....nice in the morning,and more so in d Evening The airport free shuttle is a big plus

Stayed in August 2025

Noise, cost, distance to dining

No breakfast

Stayed in August 2025

Honestly, the bed was terrible. We didn’t get much sleep because it was so uncomfortable.

Location is perfect. The staff was very nice. The room was decent but a bit dated.

Stayed in August 2025

It would have been nice to include a breakfast

Large room with separate bedroom, good pick up from airport, short walk to downtown

Stayed in August 2025

Room could have been cleaned better. No one came to refresh our room the second day. Early morning front desk person could hear us ring the bell for service because of earbuds

There was no breakfast. Nearest restaurant was a mile away

Stayed in August 2025

Kitchen was a bit under supplied. Pull-out sofabed didn't work until we rearranged the furniture.

Clean little apartment - with washer/dryer and kitchen! Walking distance to downtown and away from cruise madness.

Stayed in July 2025

Bed, outside noise

Friendly helpful staff

Stayed in July 2025

Nothing

The staff were variable. Some took great care of us, others were quite casual.

Stayed in June 2025

Staff was very helpful about close walks stores exhibits

Stayed in July 2025

No blackout binds to keep the light out all night.

Roomy suite, liked having the washer/dryer. Location was convenient but very noisy.

Stayed in July 2025

The drink vending machine was not working and the location is very functional being on the edge of town but not much is immediately close to the hotel. However nothing was really an issue and if we return to Juneau I did not see any hotel that looked preferable.

We enjoyed all the amenities in the room, including kitchen and washer and dryer unit. Very spacious and comfortable overall. Really had no complaints.

Stayed in July 2025

Just a little out of downtown but walkable.

Room. Good pick up and delivery for railroad terminal and airport.

Stayed in July 2025

Some staff were super helpful and some not so much.

Spacious and warm. Washing machine and dryer. Great kitchen.

Stayed in June 2025

Great location. Nice little apartment in walking distance of town.

Stayed in June 2025

Right next to the highway, no blackout curtains, no AC.

Very clean, easy to find, super nice staff

Stayed in June 2025

No A/C. Longer walk to downtown/ cruise ship departure than expected.

Clean, friendly staff, peaceful.

Stayed in June 2025

Although an easy and pleasant walk into town along the boardwalk, including the fabulous whale sculpture, it was a little further removed than anticipated, especially in the rain. Completely doable but a surprise.

The hotel, especially the corner suite on the 3rd floor was excellent. Great to have a full kitchen (and a Foodland in easy walking distance). Full laundry in kitchen fabulous and vey efficient.

Stayed in June 2025

Everything works very well. There is staff available all the time, and the free shuttle to the airport works very well. The neighborhood looked first slightly industrial and out of the center, but soon it appeared that there is lovely residential area near and the best and only proper supermarket, too. It is also far away from the cruising boats and cruising turists which is quite positive.

Stayed in June 2025

No early checkin’s available although they did provide luggage drop off. No transport available thru the hotel on arrival.

Having laundry facilities & a full kitchen in the unit was great!

Stayed in May 2025

Dated, missing basics (like spoons!), varying advice from staff (but they were all pleasant)

Location! Lots of room and a good laundry

Stayed in May 2025

Property is older, not too large, homey, very clean and well maintained, and each couple had a suite with sitting area and kitchen. It’s in a less crowded area of downtown very close to the water and walkable to the core area. Staff was extremely friendly and helpful!

Stayed in May 2025

The single-pane windows - VERY COMMON in Juneau - meant it was colder sitting near the walls and did let in more traffic noise.

The sutie had what we needed to be comfortable for a 10 day visit. The rooms were clean and everything worked as it should. Kitchen are was ample though bring your own knives if you really intend to cook.

Stayed in April 2025

Hotel was a little dated, and it would be great to have some on-site breakfast/bar facilities with only vending machines available.

Room was clean and expansive will all the facilities needed for a comfortable stay. Great that the room included a washer-dryer. Staff were pleasant and the location was great. I had a lovely view overlooking the bay. There was also parking available free of charge.

Stayed in February 2025