Reviews of Juneau Hotel 3 stars

Nothing

You promised a shuttle to the airport. When I requested one I was told a days notice was required. I had to pay for a cab. I was never told this when I booked the hotel.

Not applicable

Could not check in until 3:00 on the dot.

The area is next to a big sculpture of humback whale....nice in the morning,and more so in d Evening The airport free shuttle is a big plus

Unattended reception , and it's a nightmare to answer a phone call

No breakfast

Noise, cost, distance to dining

Location

Highway noice, personal not helping any manner

This hotel was very walkable to downtown. The staff were friendly and very helpful. We had a problem with the washer in our room, and they allowed us to use a washer in the unoccupied room next door. The lobby has free books to take and browse, like a little library. The suite was great with a full kitchen and our own washer/dryer in our room. There is a great grocery store only 5-10 minute walk away. Wonderful place to stay in Juneau. A bit retro, but very friendly and homey. The hotel shuttle to and from the airport was quick and professional.

Honestly, I have no complaints.

Location is perfect. The staff was very nice. The room was decent but a bit dated.

Honestly, the bed was terrible. We didn’t get much sleep because it was so uncomfortable.

Large room with separate bedroom, good pick up from airport, short walk to downtown

It would have been nice to include a breakfast

There was no breakfast. Nearest restaurant was a mile away

Room could have been cleaned better. No one came to refresh our room the second day. Early morning front desk person could hear us ring the bell for service because of earbuds

We love the location and the views. Also, the room was very clean and laid out in a way that worked for our traveling style. We liked having a separate bedroom and a whole kitchen. Also, the staff were incredibly kind and helpful to us.

The only thing that didn’t work for us was staff was unable to pick us up from the ferry terminal at midnight. 24 hour shuttle service would work for a lot more people I think.

Clean little apartment - with washer/dryer and kitchen! Walking distance to downtown and away from cruise madness.

Kitchen was a bit under supplied. Pull-out sofabed didn't work until we rearranged the furniture.

Friendly helpful staff

Bed, outside noise

The staff were variable. Some took great care of us, others were quite casual.

Nothing

Staff was very helpful about close walks stores exhibits