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Reviews of JW Marriott Austin 4 stars

110 East 2nd Street, Austin, TX 78701, United States

#43 of 214 hotels in Austin

Guests' Choice

Review score

Based on 158 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.2

  • Location

    9.3

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    8.2

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Showing 1 – 25

  • Reviewed: 27 August 2025

    7.0
    Great choice of hotel but check where your room is.
    • Leisure trip
    • Couple
    • King Room with City View - High Floor
    • Stayed 2 nights
    • Submitted via mobile

    Our room was near the elevator and the noise of the motor disturbed our sleep for the 2 nights of our stay. We could hear it going up and down during the day…and night. It was so disappointing as everything else was great. It was too late to change rooms as we weren’t sure what it was until after our first night.

    The hotel was nice and lively, in a great location and fantastic service. Great rooftop pool!

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room with City View - High Floor
    • Stayed 3 nights

    Selecting breakfast inclusion on Booking translates to an allowance that barely covers coffee. The lift noises in the room were excessive even if my room was nowhere near them.

    Stayed in August 2025

  • Reviewed: 30 July 2025

    10
    I did not want to leave the hotel. I can't wait to go back.
    • Leisure trip
    • Solo traveller
    • King Room with City View - High Floor
    • Stayed 2 nights

    I did not want to leave, and I can't wait to go back! I loved this hotel. It has a Starbucks, restaurants that I immensely enjoyed (including a steakhouse), and bars. I loved my room -- the view, the comfortable bed and bedsheets, the shower, the bath products, the light fixtures in my room's bathroom. The staff was attentive, friendly, and helpful.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    10
    We could not have picked a better hotel than the JW Austin for our girls trip this year!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and City View - High Floor
    • Stayed 2 nights

    I would rather not pay for parking, but I was happy that we could come and go with the car without incurring extra expense.

    We LOVED the roof top pool, the restaurant options, the spa, hotel, and the staff. So basically everything!

    Stayed in July 2025

  • Reviewed: 7 July 2025

    10
    Cancelled but still fun
    • Couple
    • King Room with City View - High Floor
    • Stayed 2 nights
    • Submitted via mobile

    My only thing is I thought the towels and robe would have been softer and better. I'm from a small town and don't usually go to hotels and was really looking forward to this trip. That's the only thing I wish was better. The staff the bed and location were amazing.

    I got the room on the 4th to watch the fireworks show. It was cancelled due to weather but managed to have a great time at the bar in the hotel.

    Stayed in July 2025

  • Reviewed: 5 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Guest Room with Two Queen Beds
    • Stayed 2 nights

    The bathroom shower

    Deans Restaurant was exceptional

    Stayed in June 2025

  • Reviewed: 4 June 2025

    10
    My family loved the weekend there!
    • Leisure trip
    • Family with young children
    • Corner Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    I loved everything!

    The attention of the staff is amazing, since the moment you get to the door, the valet and bellman, their service is great, I think Ravi is the name of the girl that help us with the check in, she was very nice, thank you, highly recommend to stay at this hotel! Everyone was kind, thanks to Nicole at the rooftop and Larry at the security too!

    Stayed in June 2025

  • Reviewed: 2 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Guest Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Dining anywhere in the hotel is pretty pricey so be sure to budget but, that being said, it was all really good food and staff are excellent. Unfortunately, we didn’t have a microwave in our room so there was no way to warm up any of the leftovers we didn’t want to waste due to cost of the food. Other rooms may or may not have them, but I don’t know.

    Location was perfect for our needs. Very clean and the mattresses are actually extremely comfortable. Staff is super friendly and helpful with any needs you have.

    Stayed in June 2025

  • Reviewed: 28 May 2025

    10
    Great location and rooftop pool with views
    • Business trip
    • Couple
    • Queen Guest Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Great location, awesome pool and rooftop views

    Stayed in May 2025

  • Reviewed: 17 May 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Guest Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Every staff member I encountered was friendly and knowledgeable. Additionally, Dean's was fantastic. Hands down the best restaurant in a hotel I have been to and would go back to even if it's wasn't staying at the hotel

    Stayed in May 2025

  • Reviewed: 18 March 2025

    9.0
    Enjoyed our stay in Austin
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Pillows

    Enjoyed rooftop bar, concierge were super helpful with trying to find venue for line dancing. Breakfast was delicious

    Stayed in March 2025

  • Reviewed: 1 February 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room with City View - High Floor
    • Stayed 2 nights
    • Submitted via mobile

    Great amenities and service

    Stayed in January 2025

  • Reviewed: 21 January 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Bathroom doesn't have a fan and the bathroom door won't close completely.

    Stayed in January 2025

  • Reviewed: 16 January 2025

    9.0
    Great value, lovely accommodations, prime location
    • Leisure trip
    • Family with young children
    • Queen Guest Room with Two Queen Beds
    • Stayed 1 night

    We got a great room rate, and they upgraded us on Christmas night!

    Stayed in December 2024

  • Reviewed: 23 December 2024

    10
    Amazing
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Adapted Tub - Mobility Accessible
    • Stayed 2 nights

    Everything was amazing! Very clean and the staff was very friendly. I would definitely recommend to everyone!

    Stayed in December 2024

  • Reviewed: 22 December 2024

    7.0
    was okay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    previous customer’s left over mold covered steak dinner still in our mini fridge. air conditioner’s fan sounded like a ‘72 Chevy pickup truck valet was $68 dollars. that’s crazy.

    great location.

    Stayed in December 2024

  • Reviewed: 21 October 2024

    10
    We were very impressed!
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Close to everything and , if you didn’t want to leave the hotel , all you needed was within the hotel.

    Stayed in October 2024

  • Reviewed: 26 August 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Queen Guest Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    the shower heads are amazing, the pool is great and the staff is friendly

    Stayed in August 2024

  • Reviewed: 31 July 2024

    10
    Over all the good outweighed the bad
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bag men being pushy about a tip. I was going to give one anyone but he literally stood inside my room made me and my mom uncomfortable until he got a tip. Talk black guy with an accent

    Everything

    Stayed in July 2024

  • Reviewed: 21 July 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It was amazing

    Stayed in July 2024

  • Reviewed: 21 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Guest Room with Two Queen Beds
    • Stayed 1 night

    Did not dislike anything.

    Staff and facilities in lounge/bar area were great.

    Stayed in May 2024

  • Reviewed: 18 July 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    rooms could do with better lighting - dingy. need to provide free wifi and water in the room. wifi only avail if marriott bonvoy member and no free water.

    great restaurant - the corner great location and ambience in the lobby

    Stayed in July 2024

  • Reviewed: 2 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with City View - High Floor
    • Stayed 1 night
    • Submitted via mobile

    Pool was a bit crowed

    Overall excellent experience! Location is prime, room is comfortable, staff is super helpful and friendly.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    10
    The hotel stay was exceptional as well as the food.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Greeting upon arrival Prompt & courteous treatment Complementary upgrade & snacks

    Stayed in June 2024

Showing 1 – 25

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