Reviews of JW Marriott Austin 4 stars
110 East 2nd Street, Austin, TX 78701, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe hotel was nice and lively, in a great location and fantastic service. Great rooftop pool!
Our room was near the elevator and the noise of the motor disturbed our sleep for the 2 nights of our stay. We could hear it going up and down during the day…and night. It was so disappointing as everything else was great. It was too late to change rooms as we weren’t sure what it was until after our first night.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe were charged twice for the room- we paid in full for the room on Booking.com before we stayed there. Then on checking out we were charged again for the room. We queried this and they said it was pending and we’d get a refund in a few days. We are still waiting for a refund and it’s a pain to have to keep checking our credit card account to see if it’s been refunded. Also we were woken up at 4.45am by construction noises coming from the site opposite the hotel.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewSelecting breakfast inclusion on Booking translates to an allowance that barely covers coffee. The lift noises in the room were excessive even if my room was nowhere near them.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewI did not want to leave, and I can't wait to go back! I loved this hotel. It has a Starbucks, restaurants that I immensely enjoyed (including a steakhouse), and bars. I loved my room -- the view, the comfortable bed and bedsheets, the shower, the bath products, the light fixtures in my room's bathroom. The staff was attentive, friendly, and helpful.
Dear Olster, thank you so much for the 5 STAR review and wonderful comments regarding our amenities and various outlets. I am so happy to hear you enjoyed your time with us and made a memorable impression. It was a pleasure to have you as our guest. We hope to welcome you back soon the next time you are in Austin! Sincerely, JW Marriott Austin
Dear Olster, thank you so much for the 5 STAR review and wonderful comments regarding our amenities and various outlets. I am so happy to hear you enjoyed your time with us and made a memorable impression. It was a pleasure to have you as o… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewFront desk staff was responsive and professional.
We got kicked out of the Edge rooftop lounge. We were given 3 minutes notice to leave because we were approaching the 2 hour time limit that we not not aware of. When we left there was still plenty of seating available. It was a weird interaction if the staff. The noise from the elevators was unacceptable. I was a half way down the adjacent hallway and the noise kept me up at night. The front desk staff helped me with a room change. The hotel was under construction so the first floor amenities were not available. The in and out access from the parking garage did not work.
Dear Valued Guest, thank you for your review to let us know about your overall experience while staying with us. We appreciate feedback from our valued guests. Providing the highest level of hospitality is our number one priority and I apologize for failing to meet your expectations. I have shared your overall score and comments regarding your experience at the Edge and your room location with our leadership teams to ensure the necessary guidelines are in place and reviewed so our guests will have a more enjoyable stay. Thank you again for your valued feedback and I hope you choose to stay with us again when your travels bring you back to the Austin area. Sincerely, JW Marriott Austin
Dear Valued Guest, thank you for your review to let us know about your overall experience while staying with us. We appreciate feedback from our valued guests. Providing the highest level of hospitality is our number one priority and I apol… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewCustomer service is always excellent
I was put a door down from the elevators during my honeymoon and it was absolutely awful, all I heard was the elevator is going all day and night. I would’ve expected them to do a little bit more knowing it was our honeymoon.
Dear Kalis, thank you for taking the time to let us know through your review about your overall experience during your special celebration. Providing the highest level of hospitality is our number one priority and I apologize for failing to make this special event memorable. I have shared your overall score and feedback regarding your experience and have shared with our leadership team to ensure the necessary guidelines are in place so our guests will have a more enjoyable stay. I hope you choose to stay with us again when your travels bring you back to the Austin area. Sincerely, JW Marriott Austin
Dear Kalis, thank you for taking the time to let us know through your review about your overall experience during your special celebration. Providing the highest level of hospitality is our number one priority and I apologize for failing to… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewWe LOVED the roof top pool, the restaurant options, the spa, hotel, and the staff. So basically everything!
I would rather not pay for parking, but I was happy that we could come and go with the car without incurring extra expense.
Dear Joan, it was a pleasure to have you and thank you for the great review and also appreciate your feedback. I am so glad to see you enjoyed your stay. It was a pleasure to have you as our guest. We hope to welcome you back the next time your travels bring you to Austin! Sincerely, JW Marriott Austin
Dear Joan, it was a pleasure to have you and thank you for the great review and also appreciate your feedback. I am so glad to see you enjoyed your stay. It was a pleasure to have you as our guest. We hope to welcome you back the next time … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewI got the room on the 4th to watch the fireworks show. It was cancelled due to weather but managed to have a great time at the bar in the hotel.
My only thing is I thought the towels and robe would have been softer and better. I'm from a small town and don't usually go to hotels and was really looking forward to this trip. That's the only thing I wish was better. The staff the bed and location were amazing.
Dear ScottSr, it was a pleasure to have you and thank you for the great review. I am so glad to see you enjoyed your stay even though the 4th of July celebration was canceled. It was a pleasure to have you as our guest and appreciate your feedback. We hope to welcome you back the next time your travels bring you to Austin! Sincerely, JW Marriott Austin
Dear ScottSr, it was a pleasure to have you and thank you for the great review. I am so glad to see you enjoyed your stay even though the 4th of July celebration was canceled. It was a pleasure to have you as our guest and appreciate your f… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in March 2025
Verified reviewNothing
Does NOT worth the money.
Dear Zak, thank you for your review to let us know about your overall experience while staying with us. We appreciate feedback from our valued guests. Providing the highest level of hospitality is our number one priority and I apologize for failing to meet your expectations. I have shared your overall score with our leadership team to ensure the necessary guidelines are in place and reviewed so our guests will have a more enjoyable stay. Thank you again for your valued feedback and I hope you choose to stay with us again when your travels bring you back to the Austin area. Sincerely, JW Marriott Austin
Dear Zak, thank you for your review to let us know about your overall experience while staying with us. We appreciate feedback from our valued guests. Providing the highest level of hospitality is our number one priority and I apologize for… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewDeans Restaurant was exceptional
The bathroom shower
Dear Gesthimani, it was a pleasure to have you and thank you for the positive review. I am so glad to see you enjoyed your stay. It was a pleasure to have you as our guest. We hope to welcome you back the next time your travels bring you to Austin! Sincerely, JW Marriott Austin
Dear Gesthimani, it was a pleasure to have you and thank you for the positive review. I am so glad to see you enjoyed your stay. It was a pleasure to have you as our guest. We hope to welcome you back the next time your travels bring you to… Show more