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  5. Reviews of JW Marriott San Francisco Union Square

Reviews of JW Marriott San Francisco Union Square 4 stars

515 Mason Street, Union Square, San Francisco, CA 94102, United States

#93 of 227 hotels in San Francisco

Guests' Choice

Review score

Based on 150 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    8.5

  • Staff

    8.5

  • Value for money

    7.5

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Showing 1 – 25

  • Reviewed: 25 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio Suite
    • Stayed 2 nights
    • Submitted via mobile

    With the price what i paid for tge studio, breakfast should have been included. But it was not and to buy that was not cheap.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    8.0
    The hotel facilities, staff and the location are really good. Car parking cost is absurd.
    • Leisure trip
    • Family with young children
    • Studio Suite
    • Stayed 5 nights

    The hotel charge car parking at a very high rate of $79 per night for in-house guests. This is absurd. I can still accept a reasonable amount for parking, but charging the same rate as for an outsider is absurd.

    The hotel facilities and location was good.

    Stayed in July 2025

  • Reviewed: 20 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Staff at the restauran (probably he is the chief, i saw him everyday.)

    Cleanlines and location

    Stayed in July 2024

  • Reviewed: 14 August 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Studio Suite
    • Stayed 3 nights
    • Submitted via mobile

    We were charged for Wi-Fi

    Stayed in August 2024

  • Reviewed: 6 August 2024

    7.0
    Expected more from a Marriott hotel
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The feeling is that the breakfast which I paid for was designed intentionally to get you spent more as it wasn't mentioned on booking that it's only a daily $30 in a super expensive restaurant. (Simple cappuccino is $19 without a tip). Staff at the reception and restaurant are not friendly or willing to help.

    Great location and nice room that's about it. I expected much more from a Marriott hotel and with that price tag.

    Stayed in August 2024

  • Reviewed: 15 July 2024

    9.0
    Great stay
    • Business trip
    • Solo traveller
    • Executive King Room
    • Stayed 1 night
    • Submitted via mobile

    Enjoyed my stay. Food at the restaurant was very good. Staff was very accommodating. Security /facilities manager (Keisha) was very helpful

    Stayed in July 2024

  • Reviewed: 13 July 2024

    9.0
    Lovely hotel in a great location for tourist attractions.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    A couple of mornings the breakfast was very slow service and we had to walk out and get Starbucks because we had bookings to get to despite having left ample time for breakfast.

    Big and clean room with lovely facilities. Location was great and staff very helpful.

    Stayed in July 2024

  • Reviewed: 20 June 2024

    9.0
    Great
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 4 nights

    Door to shower was difficult to open and close

    Spacious rooms

    Stayed in June 2024

  • Reviewed: 18 June 2024

    8.0
    Really great location and lovely staff! Comfy stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Very dusty in the rooms- unfortunately my partner had one of the worst allergic reactions to our room and he’s not usually allergic! Visible dust and dust mites on the mirror behind the bed and also in the gym on the equipment. Assuming on the carpet too Very thin pillows which isn’t our vibe unfortunately Shower pressure was lovely but the hot water soon becomes luke warm after a few mins and doesn’t go any hotter

    Location was exceptional- right in the heart of town, close to the cable car, union square shops, restaurants and cafes Valet team were very helpful and friendly Reception team were all lovely, friendly, warm, helpful and suggested so many local things (restaurants, how to get around, provided us with a map etc) Restaurant in the hotel was really good, and Corzetti, one block away was fantastic for dinner Comfy room, well sound proofed from the noisy streets, lovely decor and lovely spacious room Humongous shower and bathroom which was very comfy! Gym and restaurant were both really good too

    Stayed in June 2024

  • Reviewed: 19 May 2024

    9.0
    It was clean and what we needed.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The price

    It was a great location for what we wanted to do around sf.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Unpleasant unexpected surprise that there is no breakfast buffet at this location, nor concierge Lounge for frequent guests. À la carte breakfast from the menu in the restaurant was preposterously overpriced, and included cold potatoes and toast so cold every morning that the soft butter would not even melt.

    Extremely professional staff, beautiful facilities, very comfortable rooms. Restaurant food at lunch and dinner were exceptional.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Good
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights

    Very expensive, especially for parking.

    Checking in staff very accommodating. Bell hops, bar and restaurant staff friendly and great service. Hotel very clean. Great location.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    The shower was full of long hair.. I told the housekeeper the next morning and she cleaned it but still did not clean it entirely. Teh staff does not clean the room with any thought to organizing a vanity top .. there was no shower cap, and no replacement of cookies once eaten. the cleaning was made up of a made bed and replaced towels and tossing of garbage, in other words no greater detail to cleaning..

    The room was a beautiful size room with all the right touches and furnishings, the bathroom was also beautifully designed as was the carpentry of drawers and closets.. there was plenty of space for everything. The arched window was a nice touch.

    Stayed in April 2024

  • Reviewed: 28 February 2024

    9.0
    Great staff and service. The reception, concierge team, and bar staff were outstanding.
    • Business trip
    • Group
    • King Room
    • Stayed 2 nights

    Nothing. I was very good

    Excellent location. It was easy to get to restaurants and other amenities

    Stayed in February 2024

  • Reviewed: 22 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    —-

    👍

    Stayed in December 2023

  • Reviewed: 27 October 2023

    7.0
    Nice location but service could be improved
    • Business trip
    • Solo traveller
    • King Bed with City View
    • Stayed 3 nights
    • Submitted via mobile

    Front lobby under renovation and was difficult for driving in and out and parking was difficult.

    Location was perfect

    Stayed in September 2023

  • Reviewed: 6 September 2023

    7.0
    Good property right in the middle of town
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    More food options … especially late night Crime seems to be high in the area and at night feels unsafe

    The location is right in the middle of town and has easy access to all tourist spots….the valet service was excellent.

    Stayed in August 2023

  • Reviewed: 8 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Bed with City View
    • Stayed 2 nights
    • Submitted via mobile

    Tried to order breakfast up and they said it would be a 2 hour wait. No way that's sustainable.

    Stayed in June 2023

  • Reviewed: 23 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was amazing

    Stayed in June 2023

  • Reviewed: 11 April 2023

    7.0
    agreabil
    • Leisure trip
    • Couple
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    fff frig in hotel si in restaurant

    locatia

    Stayed in March 2023

  • Reviewed: 3 March 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    no

    The room, location, and staff are friendly

    Stayed in February 2023

  • Reviewed: 27 February 2023

    9.0
    we truly enjoyed the staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No microwave. daily valet a little high

    valet was prompt and it’s in the heart of everything

    Stayed in February 2023

  • Reviewed: 12 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 8 nights
    • Submitted via mobile

    I should spend $25 daily on options that are set by the hotel, room service for example (but not the laundry). If I don't order, Im charged that amount for the day

    The room and bathroom was spacious. The staff were helpful. The rooms were clean daily.

    Stayed in January 2023

  • Reviewed: 29 December 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    dated room cramped for the money

    location lobby

    Stayed in November 2022

Showing 1 – 25

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