Reviews of JW Marriott San Francisco Union Square 4 stars
515 Mason Street, Union Square, San Francisco, CA 94102, United States
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Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewDear Ping, It was a pleasure having you at our hotel. At JW Marriott San Francisco Union Square, we strive to create a haven of tranquility and luxury, and we appreciate you recognizing our efforts. We look forward to your return anytime you are in the San Francisco area. Best Regards, Anthony Le, Director of Rooms
Dear Ping, It was a pleasure having you at our hotel. At JW Marriott San Francisco Union Square, we strive to create a haven of tranquility and luxury, and we appreciate you recognizing our efforts. We look forward to your return anytime yo… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe manager.
Dear Valued Guest, Providing excellent hospitality is a core principle; therefore, it is disappointing to hear that we fell short during your stay. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately, as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Dear Valued Guest, Providing excellent hospitality is a core principle; therefore, it is disappointing to hear that we fell short during your stay. Your feedback, and also your patience in this matter, are much appreciated. We will share yo… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewWith the price what i paid for tge studio, breakfast should have been included. But it was not and to buy that was not cheap.
Dear Verma, We hope you had an overall pleasant visit with us. Having said that, we regret your disappointment with the breakfast not being included with your stay and that the cost did not meet your expectations. We understand your concerns and appreciate you bringing this to our attention. Your comments are valuable to us as we continuously strive to enhance the overall guest experience. We would love to have another opportunity to see you again in the future. Best Regards, Anthony Le, Director of Rooms
Dear Verma, We hope you had an overall pleasant visit with us. Having said that, we regret your disappointment with the breakfast not being included with your stay and that the cost did not meet your expectations. We understand your concern… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe hotel facilities and location was good.
The hotel charge car parking at a very high rate of $79 per night for in-house guests. This is absurd. I can still accept a reasonable amount for parking, but charging the same rate as for an outsider is absurd.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewEverything
Dear Lagattuta, It was a pleasure reading your generous review of JW Marriott San Francisco Union Square. We have an exceptional team who enjoys seamlessly crafting distinctive experiences, so we certainly share your compliments with them. We are also glad that you loved our immaculate property. We sincerely appreciate your dedication to staying with us again, and we look forward to your next visit. Best Regards, Anthony Le, Director of Rooms
Dear Lagattuta, It was a pleasure reading your generous review of JW Marriott San Francisco Union Square. We have an exceptional team who enjoys seamlessly crafting distinctive experiences, so we certainly share your compliments with them. … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewHotel was good but they keep changing
Over charging for everything as booking.com communicated two nights room plus breakfast $645 but hotel charges a lot.
Dear Valued Guest, While it is nice to know you loved our property, we regret the confusion and concern regarding the charges. We recognize how frustrating it can be when pricing does not align with expectations. We understand the importance of a seamless and transparent billing experience, and we take your feedback seriously. Please reach out to our front desk so they can review the charges and assist you further. We hope you will make arrangements to stay with us again. Best Regards, Anthony Le, Director of Rooms
Dear Valued Guest, While it is nice to know you loved our property, we regret the confusion and concern regarding the charges. We recognize how frustrating it can be when pricing does not align with expectations. We understand the importanc… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe Greeting crew are fantastic Especially ( Norvin ) He remembered both my wife and my name's from the last visit over 2 years ago, We booked a room with a view, But the view was building tops So Norvin arranged it and moved us from the 8th floor to the 15th floor which had a fantastic view, They always go above and beyond... Great location, Great food, Great employees, Great rooms, Hands down a Great place to stay ... We be back ... Thank you JW Marriott Greg and Cindy Moe
Not much, Only thing was Ice machine was on 3rd floor but other than that ... It's all good
Dear Mr. Moe, Thank you for making JW Marriott San Francisco Union Square your monthly getaway. We are truly honored to have guests like you return to us, and it is heartwarming to hear that Norvin made such a lasting impression by assisting in ensuring you had the view you were hoping for. Your kind words about not only our magnificent location and delicious food but also our devoted associates and restorative accommodations mean the world to us. Feedback like yours motivates our team to keep going above and beyond for every guest. We have also noted your comment about the ice machine and will look into how we can improve that convenience for future stays. We appreciate your loyalty and look forward to hosting you and your wife again for another joyful experience. Best Regards, Anthony Le, Director of Rooms
Dear Mr. Moe, Thank you for making JW Marriott San Francisco Union Square your monthly getaway. We are truly honored to have guests like you return to us, and it is heartwarming to hear that Norvin made such a lasting impression by assistin… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in January 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in January 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in December 2024
Verified review