This isn't a place (Kelly's Island) that is entirely kid friendly. There is a lot of loud restaurants and people. Several wedding parties having a really good time, which is great, but had to explain some things to my 9 year old. The Resort itself is about a 1.25 miles from the ferry, which coming in is fine to get a golfcart, but leaving we had to walk carrying our bags. Just be prepared, prices were also inflated and food was just ok on the island.

This room was spacious and the bed were comfortable. We came with two adults and two children, we liked the pool area as well and spent a good a deal of time there. We did rent a golfcart and visit the the groves, the museum, and several other nature parks.

Stayed in August 2025

All good.

Nice large rooms. Easy unloading. Clean.

Stayed in June 2025

There was no fan in the bathroom. The coffee was pretty bad. Pillows were a little bit cheap feeling.

Nice large two room suite with king bed. Did not use the pull out couch. Fridge was off, but worked. There was a microwave and coffee maker.

Stayed in June 2025

TV service was out and rooms were Super hot when we arrived during a heat advisory. Took over 5 hours to cool the room down.

Nice location and pool area was nice. The rooms are large and somewhat clean. Staff was super friendly and accommodating!

Stayed in June 2025

Dark in room

Location

Stayed in June 2025

The beds were old, pillows awful, not enough blanket coverings, not enough coffee packs, chairs outside on balcony very dirty.

The property was very nice on the outside, grass, pool, view.

Stayed in June 2025

I feel that you should have staff available at the front desk always We had to call several times to a phone number just left at the desk Every time we went into the office for something. We had to extend our stay because we got stuck on the island due to weather. Our keys deactivated and we could not get in our room and nobody was at the front desk. We were finally able to get ahold of someone and get into our room but for the kind of money we paid, you need to have staff.

Always love staying there. It’s beautiful and clean. You just need staff.

Stayed in May 2025

N/A

Resort was nice but needs clean up on the out side. Need more help. But overall was nice. Island needs something more than bars and drinking.

Stayed in May 2025

No staff on site

Stayed in April 2025

The cleanliness, secluded feel (this was off season), and close proximity to nature.

Stayed in November 2024

Room needs a deep cleaning.

Beautiful location. Liked the room set up.

Stayed in October 2024

Landscaping!!

We did not even know there was a breakfast. We were not told about it. Also, although the property is beautiful, the pool area was Yeah not well kept. I understand about the mayflies, for sure! I am talking more about the broken equipment, i.e. umbrellas and chairs, and the unkept landscaping.

Stayed in June 2024

At $500+ for one night, the experience was not worth it. I will not stay again at this property at this price. The property has declined & there wasn’t even water/coffee in the morning at this outrageous price. Additionally, the “confirmation” email from booking.com was blank & there was not any customer service available to confirm the details of our stay. Our room was not ready until 4:30pm & we were asked to leave (by text message) by 11:00.

This is our third time staying at KIVR. There is a noticeable decline in the property management over that time frame. The first time that we stayed at KIVR, it lived up to its name, with beautifully manicured grounds & clean facilities, giving it a resort feel. This year, this was not the same experience..

Stayed in June 2024

3 grandkids and me, two 13 year old girls and 6 year old boy, me 64. Girls got bedroom us pull out bed. Couch was broken. Couldn't sit on it or pull out. Had to sleep 3 nights on floor.

Just being on the Island

Stayed in July 2025

The staff was friendly, but not helpful, especially with regard to the pool. First, at check-in I learned that I had paid way above market for the room. Second, when we arrived, there was a big red sign at the front desk that the pool was closed down by the Erie County Health Department. We did see the pool and it had lots of algae - even some blue-green algae (dangerous!), that must have accumulated over many weeks. The ONLY reason we rented there was because of the pool.

The room was very nice and clean. Parking and location were excellent.

Stayed in July 2025

This place needs a lot of work. We had been coming here for years and a new owner took over a few years back. The owner increase the rates so high that it was nearly as if it cost the same as going to Europe. We finally could go this year at a semi-affordable price and were disgusted by the facilities. The pool was falling apart and dirty, the hallways were covered in bird poop, the front desk staff had to clear our drains like they were maintenance staff and the rooms had not had a single update. The worst was the landscaping. Ut used to be beautiful and it was nowhere near what it should even be at baseline. This place used to be a gem and now it’s a gross run down hotel. It needs addressed and hopefully more people speak up. The new owner obviously doesn’t realize what he has done to this place as locals depend on its occupancy and it has rooms available all the time - that was never the case back in the day.

Location is always great.

Stayed in July 2025

Quiet. Loved the layout.

Stayed in July 2025

Commode ran most of the time.

Location, spacious rooms!

Stayed in July 2025

Someone needed to clear the bugs from the pool daily

Everything!

Stayed in June 2025

The people in suite above ours were quite noisy very late at night. When I finally contacted the office, the problem was taken care of quickly.

Our suite was quite large, very clean and comfortable!

Stayed in June 2025

The birds 🦅 are mean 😆

Very nice !!!

Stayed in June 2025

Hot tub was dirty and there was a tampon string floating around. Pool was also not up and running/dirty. Hotel staff was clueless and acted dumb whenever concerns were presented. Noticed multiple visitors also having the same complaints and complaining to the hotel staff as well. The vending machines and ice machine were broken and extremely run down. I was promised I would be able to speak with a manager multiple times with no follow up on their end. Overall, I do not recommend staying at this hotel.

Location was nice and the grounds were pretty. Rooms were also a decent size.

Stayed in May 2025

It was off season so no one was at the property. The sound on the tv didn’t work and I had to stand on a credenza and reach up to the top of the tv, that was mounted high on the wall, unplug the tv and plug it back in to get the sound to work. A little bit dangerous as far as a falling hazard

Clean and quiet, beautiful setting

Stayed in April 2025

Our stay was over Mother’s Day weekend. The island is not fully open for the season before Memorial Day, so things were really quiet and not a lot of people around. We got to the island early and thought we’d head over to the resort to see about the possibility of early check-in. There was one vehicle in the parking lot and the office door was open so I walked in. There was no one to be found. After checking the email communication I’d received, I saw that I was supposed to get a check-in email at noon on the day of arrival. It was past noon and no email had arrived. No big deal at this point. We were hungry and decided to call the number provided on the way to lunch. After calling, I promptly received an email with the information. All seems well. Around 4:30 pm, we were ready for a break from sightseeing and decided to head back to the room. Check-in is at 4 pm. At this point the office was all locked up and besides a couple of other cars in the lot, there is no other sign of humanity. I went around to the pool side (non-street side) of the room and enter the door code. It didn’t work. I called the number again and after a long time back and forth with the woman on the phone, I finally received a working code. She seemed perplexed that there was no one on site to help me. Also, because there was no one there, we had no way to get actual keys for the room which is how you can enter the room from the parking lot/street side of the room. So, for our entire stay, we had to walk around to the back of the building every time we came back to our room. The Direct TV kept going out while watching. Not sure if it was a bad signal or something with the hardware. The rooms are dated and feel dingy due to the layer of dust in places that show deep cleaning hasn’t happened in an awhile.

It’s Kelley’s Island, so what’s not to like? The location of the resort is convenient and it’s nice that there is a parking lot. The rooms are spacious and the mini-fridge worked well. It was nice to have a larger than average mini-fridge with a working freezer compartment. There is also ample storage space which would be nice for a long stay. There was an ample supply of towels and soap.

Stayed in May 2025