Reviews of Kennewick Inn & Suites Tri Cities 3 stars
321 North Johnson Street, Kennewick, WA 99336, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe pool
Sometimes me and the morning staff would bump heads because I would t renew the room rite on time
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewDear Anonymous, thank you for your feedback. We’re sorry the room setup did not meet your expectations, and we appreciate you sharing your experience. Your comments will be shared with our team as we continue working to improve the guest experience. - Kennewick Inn & Suites Tri-Cities
Dear Anonymous, thank you for your feedback. We’re sorry the room setup did not meet your expectations, and we appreciate you sharing your experience. Your comments will be shared with our team as we continue working to improve the guest ex… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewCool rooms and full size kitchen
A TV and cable television and a phone line in room
Dear Anonymous, thank you for your feedback! We’re glad you enjoyed the cool, comfortable rooms and the convenience of a full-size kitchen. We appreciate your suggestions and will keep them in mind as we look for ways to enhance the in-room experience for our guests. - Kennewick Inn & Suites Tri-Cities
Dear Anonymous, thank you for your feedback! We’re glad you enjoyed the cool, comfortable rooms and the convenience of a full-size kitchen. We appreciate your suggestions and will keep them in mind as we look for ways to enhance the in-room… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewI was amazed at what they offered with a range medium size refrigerator along with The expected accommodations. They were very friendly and they let us move into the room an hour early.
There wasn't a coffee Maker
Dear Anonymous, thank you for sharing your experience! We’re glad you enjoyed the room amenities, the friendly service, and the early check-in. We appreciate your note about the coffee maker and will keep it in mind as we look for ways to improve future stays. - Kennewick Inn & Suites Tri-Cities
Dear Anonymous, thank you for sharing your experience! We’re glad you enjoyed the room amenities, the friendly service, and the early check-in. We appreciate your note about the coffee maker and will keep it in mind as we look for ways to i… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe staff was great.
The room and hotel itself was like domestic violence special. Our room door was halfway off the door frame, the bathroom door looked like someone had punched or kicked their way into it. The room was clean but the beds were super hard and covered in plastic wrap. Housekeeping never showed up. The room had a full kitchen but 0 way to use it no pots pans utensils cleaning supplies plates nothing. Couldnt get more bath towels nonstaff available after 11pm and before 9am at all. We were woken up at 1am by someone yelling armed police open up. Like ok??? What? Not actual police just peoole staying there being jerks. And then people above us having a party 2 nights in a row sounding like they were bowling. Ih and some dude selling stuff out if his car in the corner of thebparking lot and staff was like ih he's fine.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGood location
Toilet dirty We arrive from a family party at 1:30 am and our key dont work and Anybody was ther for helping us.
Dear Marina, thank you for sharing your experience. We’re pleased to hear you liked the location, but we apologize for the inconvenience with your room key during the hours when our front desk is closed overnight. We understand how frustrating this must have been after a late evening. We’ll review our procedures to ensure clearer communication about desk hours and support for late-night arrivals. - Kennewick Inn & Suites Tri-Cities
Dear Marina, thank you for sharing your experience. We’re pleased to hear you liked the location, but we apologize for the inconvenience with your room key during the hours when our front desk is closed overnight. We understand how frustrat… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewNo lock on door No coffee pot
Dear Anonymous, thank you for your feedback. We apologize for the inconvenience and understand how important room security and basic amenities like a coffee maker are to your stay. Your comments have been noted and shared with our team for follow-up and improvement. - Kennewick Inn & Suites Tri-Cities
Dear Anonymous, thank you for your feedback. We apologize for the inconvenience and understand how important room security and basic amenities like a coffee maker are to your stay. Your comments have been noted and shared with our team for … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewNo
Dear Bertha, we're sorry to hear your experience didn’t meet expectations. Your feedback is important, and we’d welcome any specific details you’re willing to share so we can better understand how to improve. We hope to welcome you back for a better experience next time. - Kennewick Inn & Suites Tri-Cities
Dear Bertha, we're sorry to hear your experience didn’t meet expectations. Your feedback is important, and we’d welcome any specific details you’re willing to share so we can better understand how to improve. We hope to welcome you back… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewNice bed.
No silverware or hardly anything in the so called kitchen. No even a towel. Tv not hooked up , did not have cable cord. Big bug in bathroom . The stove had no burner rings or pans, and Did Not Work At All. There was an ironing board holder, but no iron board or iron. The toilet was old and like sitting on the floor. It was like the room was half ready for rent, definitely not ready. Going to see if there is water in the shower and get out of here asap.
Dear Dennis, thank you for your detailed feedback. We're very sorry to hear about the condition of your room and the missing amenities. This is far below the standard we aim to uphold, and your comments will be shared with the appropriate team to ensure immediate attention is given. We understand how frustrating this experience must have been and truly regret that your stay was impacted in this way. - Kennewick Inn & Suites Tri-Cities
Dear Dennis, thank you for your detailed feedback. We're very sorry to hear about the condition of your room and the missing amenities. This is far below the standard we aim to uphold, and your comments will be shared with the appropria… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified review—
—
Dear Osborn, we're truly sorry to hear about the loss of your granddaughter’s cherished teddy bear. We understand how important sentimental items like that can be, and we deeply regret the distress this caused. While our housekeeping team follows standard procedures for clearing rooms, we are reviewing this incident to ensure extra care is taken in the future. Please know your feedback is taken seriously. - Kennewick Inn & Suites Tri-Cities
Dear Osborn, we're truly sorry to hear about the loss of your granddaughter’s cherished teddy bear. We understand how important sentimental items like that can be, and we deeply regret the distress this caused. While our housekeeping te… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewIt was the least expensive motel close to where I needed to be
Old. Needs major updates. No TV remote. When I got a remote, I had to program the TV to work. Door was HARD to open to the room. Latch was stiff.
Dear Karen, thank you for your feedback. We're glad the location and value suited your needs, but we’re sorry to hear about the maintenance concerns during your stay. We'll address the TV setup and door latch issues with our team to ensure a smoother experience for future guests. - Kennewick Inn & Suites Tri-Cities
Dear Karen, thank you for your feedback. We're glad the location and value suited your needs, but we’re sorry to hear about the maintenance concerns during your stay. We'll address the TV setup and door latch issues with our team to… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewParking was adequate
Not a single utensil or cup in the kitchenette, let alone anything to cook with or clean up in the kitchen after cooking.
Dear Stewart, thank you for your feedback. We're glad to hear parking met your needs! We will review your comments about the lack of kitchenware provided with our team for any potential future policy changes. We appreciate your comments and hope to welcome you back again in the future. - Kennewick Inn & Suites Tri-Cities
Dear Stewart, thank you for your feedback. We're glad to hear parking met your needs! We will review your comments about the lack of kitchenware provided with our team for any potential future policy changes. We appreciate your comments… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThey tried. No bed bugs that I could find.
No hair dryer, sink was held up by 2x4, cockroach in bathroom. Toilet ran all the time. Main areas were dirty.
Dear Nancy, thank you for sharing your experience. While we're glad to hear there were no major pest concerns, we’re very sorry the condition of the room and common areas did not meet expectations. Your comments about cleanliness and maintenance are being taken seriously and shared with our team for immediate review and correction. - Kennewick Inn & Suites Tri-Cities
Dear Nancy, thank you for sharing your experience. While we're glad to hear there were no major pest concerns, we’re very sorry the condition of the room and common areas did not meet expectations. Your comments about cleanliness and ma… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewbed was comfortable, good restaurant Sterling within walking distance and good food. AC worked fine. Good parking. Staff VERY pleasant.
Staff was very pleasant and accommodating. We had to change room from basement which at first the key didn't work(x3 attempts) Then when it did work we got in and we couldn't get out ...so we called the desk to get us out and were move up to next floor. I don't mean to complain but I think these issues could have been easily in place to make the place worth the price. In the room there was one stand up lamp and the shade wobbled because the screw at the top to hold the shade was missing. That was the only light near the beds. No light between beds or over beds. Did have a ceiling light in kitchen which we didn't use and by eating table and bathroom. No drinking cups in room, cheap bar of soap that hardly foamed, no toilet paper holder for the toilet paper.. ..no coffee Not a big issue). Faucets in the bath and the kitchen sink were reversed on the hot/cold...hot was on the right ,cold on the left., garbage disposal didn't work so the sink drained slowly if you ran water.. All the furniture was VERY old, worn and scuffed...maybe it's due to pets staying.
Dear Corrine, thank you for highlighting the positives of your stay, especially our accommodating staff, convenient location, and comfortable bed. We're genuinely sorry for the inconveniences you experienced, from the initial room access issues to the condition and functionality of some room amenities. While some wear is to be expected in a pet-friendly environment, your comments help us identify specific areas for improvement, including maintenance, lighting, and furnishing updates. We appreciate your detailed feedback and will use it to guide future enhancements. - Kennewick Inn & Suites Tri-Cities
Dear Corrine, thank you for highlighting the positives of your stay, especially our accommodating staff, convenient location, and comfortable bed. We're genuinely sorry for the inconveniences you experienced, from the initial room acces… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewNo Breakfast or coffee. No in Room coffee.
No amenities. No cups to get water. No coffee. No tissues in bathroom. Room had work done on the day of arrival. The room door was open, trash was full. Kitchenette sink water was off. Sink leaked - garbage disposal no connected properly. When I pointed it out, they came up to look and stated that they would need to come in the next day to fix and I would receive a discount. That did not happen. No one at the front desk at 6:45 AM to check out and no one answers phone.
Dear McCart, thank you for sharing your experience. We sincerely apologize for the issues you encountered—from missing basic amenities and maintenance concerns to the lack of follow-through on promised service and communication. This is far from the standard we aim to uphold, and your feedback will be addressed internally to ensure these oversights are not repeated. - Kennewick Inn & Suites Tri Cities
Dear McCart, thank you for sharing your experience. We sincerely apologize for the issues you encountered—from missing basic amenities and maintenance concerns to the lack of follow-through on promised service and communication. This is far… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe place was dirty, the ice machine had leaked into the carpeted hallway, the pool was closed and dirty, there was no front desk person after 12am or before 8am, and after having to call the police twice due to being threatened by the person staying in the room next to mine I left a day early for my safety.
Dear Anonymous, we’re sorry to hear about your experience and truly regret that your stay felt unsafe and uncomfortable. Guest safety and cleanliness are top priorities, and we take concerns like these very seriously. Your feedback will be shared with our team for immediate review and follow-up to prevent future incidents. - Kennewick Inn & Suites Tri-Cities
Dear Anonymous, we’re sorry to hear about your experience and truly regret that your stay felt unsafe and uncomfortable. Guest safety and cleanliness are top priorities, and we take concerns like these very seriously. Your feedback will be … Show more