nothing

Food and ambiance

Stayed in April 2024

Nothing

It was exceptional… the grounds, location & food were outstanding. The room was luxurious & it was so peaceful.

Stayed in November 2023

Beautiful grounds, well kept, availability of health club, easy parking. Great location, quiet grounds, very private.

Stayed in January 2023

absolutely stunning and the employees were great!

Stayed in December 2022

Noise from upper floor

Hotel staff were very friendly including hotel manager. Breakfast was excellent

Stayed in July 2022

Breakfast at Marigold wonderful - evening meal - above average

Stayed in August 2022

Restaurant wouldn’t substitute sides. Also the breakfast was overpriced for what it was. For that price they could give a little more food.

It was good

Stayed in July 2022

Jean Georges restaurant was far more casual than we expected.

The lobby bar and mixologist was great. Our waiter at Jean George was friendly and professional. The property oozes luxury. We were passing through and there just one night. Next trip will be longer and include golf - the course looks amazing.

Stayed in July 2022

Inconsistency at the front desk. Some people were excellent and helpful and others were not. When we checked in, no one showed us the property map or explained anything about breakfasts etc. The person appeared to be knowledgeable but was very unfriendly. Also they made an error in our booking which they said they would change and then it was not taken care of at check out which resulted in being over charged. It was surprising that after speaking with the manager, they still had it wrong. The kitchen at the restaurant still needs to work out the kinks. We waited for 1 hour for food one morning and the server did not apologize. Eventually the manager took care of it. In general I would say that they are working out some kinks but it is a lovely place.

The hotel is beautiful. The rooms are very large and spacious. Joelle (not sure of spelling) at the front desk is fabulous. Pool area is gorgeous.

Stayed in May 2022

very pretty to look at

Stayed in May 2022

Squeaky clean room

After renovation, it lost all the charming historical family mansion atmosphere. It was white washed, sanitized and lost its charm and history and turned into a just another golf resort. The hotel does not run its own charming gracious restaurant as before but provided an new building for a chain trstaurant Marigold. Some parts are still under construction for instance, tennis courts and club house.

Stayed in April 2022

Just had the coffee shop

Stayed in April 2022

There should be a honeymoon package.

I like the staff who was very courteous, friendly, and always willing to help. I definitely will stay again.

Stayed in April 2022

The only negative was that housekeeping was holding a loud conversation in the hallway at 7:30 am on a Sunday morning. Other than that, everything was perfect!

The hotel was beyond what we expected! The only real luxury hotel in or around Charlottesville. Exceptional service, gorgeous room with amazing views!

Stayed in April 2022

WiFi could have bee better. Little cudgel to connect and then not particularly fast

Location was great. Near historic sites

Stayed in April 2022

The bed and pillows were uncomfortable.

The location was nice, and the views were amazing.

Stayed in April 2022

Windows do not open.

Stayed in February 2022

No complimentary coffee or tea at any time, despite really pricey rooms and $39 resort fee. Paid $5.47 for a smallish cup of coffee at The Counter. Additionally, a menu of resort activities to choose from in advance or on arrival would provide a better resort experience vs. simply a stay at a nice property.

Everything was amazing, really. The property is impeccably decorated and situated in the Virginia countryside. Dinner food and experience at Marigold was top notch. Tennis lesson with Tristan was really fun. Pool is gorgeous.

Stayed in February 2022

answered above

location outside hotel is not good. you should have a restaurant inside the hotel. we froze going to meals. also you should have complementary coffee in the lobby with maybe pastries. Having to pay for morning coffee when paying $ 800,00 a night per room is ridiculous.

Stayed in December 2022

Staff needs training. They had no idea if there is a safe in the room and where it might be located nor did they offer to find out. The gym was supposed to open at 6 am and did not. Pool was supposed to open at 7 am and did not. When we asked for assistance with hot air balloon reservations we were told they do not provide concierge services so we should book it ourselves. Car service to airport we were told to call an Uber except when we tried to do so there were no Ubers available in that area. Then we asked for a car service and were told to google it because they do not have a car service recommendation/contact number. Given the caliber of hotel this beyond poor.

Facilities are nice except for the construction which is not managed well.

Stayed in August 2022

See above

Food was good but not great, hotel very comfortable and super clean. Staff were friendly but lacked experience of travellers needs and the hotel was devoid of entertainment and did not have much ‘soul’

Stayed in June 2022

I was in the back of the whole hotel. I felt like i was being hidden and my room wasn't clean. I was very disappointed because I paid a lot of money.

I like the housekeepers and the restaurants had good food. Hotel room was nice but not very dusty.

Stayed in April 2022

The service was lacking throughout the entire property. From the checkin clerk who never made our requested reservations (for my birthday dinner,) to the bartender who totally ignored us until we moved, the cleaner who made us stand there several minutes while she cleaned the door we needed to get out, the server who gave us dinner but no plates or utensils etc. I could go on and on but you get the point. No smiles, no greetings by staff, everyone seemed to just be there for the paycheck. Maybe to someone who didn't go here when it was an Orient Express wouldn't be bothered, but it's sad knowing there is so much potential not being met.

We have been going to Keswick Hall since it was a Laura Ashley property It has always been a special place for us. The renovation is beautiful and there are so many thoughtful touches particularly in the rooms. The new restaurant is gorgeous and the coffee café a great addition.

Stayed in March 2022

Beautifully decorated. Beautiful grounds. Plenty of comfy, cozy places to gather.

Stayed in November 2023