Reviews of The Perry Hotel & Marina Key West 4 stars
7001 Shrimp Rd, Key West, 33040, United States
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLovely location on the marina and hotel lovely inside.
Very noisy rooms due to the lock off doors you can hear the conversation of the people next door. Rooms need better soundproofing around these doors.
Hi Chambers, Thank you so much for sharing your experience with us. We’re thrilled to hear that you had a fabulous stay and enjoyed our marina location as well as the hotel’s ambiance. We sincerely apologize for the noise disturbance you experienced due to the lock-off doors. Your feedback is extremely valuable, and we will review this with our team to explore ways we can improve soundproofing and overall comfort. We’re grateful for your recommendation and truly hope to welcome you back for an even more relaxing stay. Hospitably Yours, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina
Hi Chambers, Thank you so much for sharing your experience with us. We’re thrilled to hear that you had a fabulous stay and enjoyed our marina location as well as the hotel’s ambiance. We sincerely apologize for the noise disturbance you … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewIt’s a really convenient, thoughtful property - well planned, modern, tasteful. Absolutely enjoyed our stay and highly recommended! We stayed with our pup - he loved the dog park and was amused by manatees visiting the marina :)
The drink of the day and the welcome drink - we had to ask for them, they were not offered :)
Hey Marina, It’s fantastic to learn that the property met your expectations for a thoughtful and convenient vacation. The enjoyment of both you and your pup, especially with the dog park and the manatees, truly warms our hearts. Concerning the drink of the day and the welcome drink, an apology is in order for not offering them initially. Feedback like yours helps improve our services, and the team is grateful for your high recommendation! Thank you so much for celebrating with us. Hospitably Yours, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina
Hey Marina, It’s fantastic to learn that the property met your expectations for a thoughtful and convenient vacation. The enjoyment of both you and your pup, especially with the dog park and the manatees, truly warms our hearts. Concern… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewLovely amenities a little too far from activities (for an extra $100/pop bring the activities to you!) the hotel should have one or more slips available for day activity pickups!
Kids. There was a family with 5+ kids whose parents left them in the hotel to knock on random doors at midnight. Staff refused to speak to kids or parents. Several guests on the 1st and 2nd floors that I know of got to “experience” the unattended kids, and having the pool shut down because of them was an added bonus. Get a policy. Empower your staff.
Hi Se, It is truly unfortunate to learn about your experience during your stay. The situation with the unattended children and the lack of staff intervention is unacceptable, and we sincerely apologize for the disturbance this caused. Creating a comfortable environment for all guests is a priority, and it seems we did not meet that standard in your case. Your feedback regarding our policies and staff empowerment is invaluable, and we will certainly take it into account as we strive to enhance our services. Thank you for bringing these matters to our attention. Hospitably Yours, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina
Hi Se, It is truly unfortunate to learn about your experience during your stay. The situation with the unattended children and the lack of staff intervention is unacceptable, and we sincerely apologize for the disturbance this caused. Cr… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe views the pool
Not having any ability to cook or grill to eat everywhere was quite pricey to go out and eat every day other family members wanted me to cook some of there favorite dishes
Hi Ramon, Thank you for sharing your feedback with us. We’re so glad to hear you enjoyed the views and the pool—those are definitely some of the highlights here at The Perry. We understand your concerns about the lack of cooking facilities and how that impacted your ability to prepare meals for your family. As we are a boutique hotel rather than a condo-style property, our rooms aren’t equipped with kitchens or grills. However, we do offer a variety of on-site dining options including two full-service restaurants and bars, with breakfast, lunch, and dinner service available daily. For guests who enjoy preparing fresh catches, our signature “Cook Your Catch” service at our waterfront restaurant is a popular option—especially during mini lobster season and sportfishing months. We truly appreciate your feedback and hope to welcome you back again with more tailored options to meet your preferences. Warm regards, Mai Stevens-Bonillo Director of Front Office The Perry Hotel & Marina Key West
Hi Ramon, Thank you for sharing your feedback with us. We’re so glad to hear you enjoyed the views and the pool—those are definitely some of the highlights here at The Perry. We understand your concerns about the lack of cooking facilitie… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewExceptional service and great people welcome us, The hotel is so pretty and locate in amazing place, I will say one of the most beautiful deck in the key west area, The morning was beautiful like in the dreams.
Hi Yakov, What wonderful feedback to receive! Exceptional service and a beautiful setting truly make for a memorable vacation experience. It brings us joy to know that you felt welcomed like royalty and enjoyed the stunning views of Key West. Your kind words about our deck and the dreamy mornings inspire us to continue providing the best for our guests. Hospitably Yours, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina
Hi Yakov, What wonderful feedback to receive! Exceptional service and a beautiful setting truly make for a memorable vacation experience. It brings us joy to know that you felt welcomed like royalty and enjoyed the stunning views of Key … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewEverything from the fresh, modern design to the friendly staff
Nothing
Hi Gabriela, It’s wonderful to know that you enjoyed your stay at The Perry Hotel & Marina, Key West! Your compliments about our fresh, modern design and friendly staff truly mean a lot to us. We appreciate your kind words and look forward to welcoming you back in the future. Warm regards, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina :
Hi Gabriela, It’s wonderful to know that you enjoyed your stay at The Perry Hotel & Marina, Key West! Your compliments about our fresh, modern design and friendly staff truly mean a lot to us. We appreciate your kind words and look f… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewI was not informed during check in that there is a resort fee of 50usd per night and that parking is not free, so when you pay your room a lot you add another 100 usd for nothing. 600usd for one night no food. Insane!
Hi Mirjana, The experience described is concerning, and we sincerely apologize for the unexpected charges that impacted your stay at The Perry Hotel. Transparency is important to us, and we regret that the resort fee and parking costs were not communicated clearly at check-in. We appreciate your kind words, and your feedback helps us improve our services. Best Regards, Christopher Cervantes Director of Housekeeping The Perry Hotel
Hi Mirjana, The experience described is concerning, and we sincerely apologize for the unexpected charges that impacted your stay at The Perry Hotel. Transparency is important to us, and we regret that the resort fee and parking costs were … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe location of the Perry hotel is great if you want explore Key West but stay somewhat outside of the very busy areas in downtown. The Perry team was warm and welcoming. Our room was clean, very spacious and with a nice view on palm trees, the pool and overlooking the marina next to the hotel. For our room the pictures on Booking.com were real. Also a gym is available which was clean and provides all the essential stuff. At the pool we never had an issue to find plenty of free deck-chairs and one day there was even a live band playing. A shuttle bus to Key West downtown was available but we did not use it. Parking is also available but comes at an extra fee. Breakfast was not included, but this was no issue for us.
The room rate shown in Booking.com does not comprise several mandatory fees like a Resort fee, a Destination fee and a Community Impact Fee. This makes it difficult to compare prices
Hi Guenther, Thank you for your five-star review! It’s wonderful to hear that the location and our welcoming team contributed positively to your experience. The spacious room with a nice view, and the amenities like the gym and pool area sound delightful. However, it’s concerning to learn about your experience with the final billing. We apologize if the information was not illustrated as detailed upon check in as it is upon checkout on your itemized bill. Transparency in pricing is important, and your feedback will help us improve in that area. Have an amazing day! Warm regards, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina :
Hi Guenther, Thank you for your five-star review! It’s wonderful to hear that the location and our welcoming team contributed positively to your experience. The spacious room with a nice view, and the amenities like the gym and pool area s… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewRelaxing, clean, calm, beautiful!
Nothing!
Hi Lisa, Thank you for choosing The Perry Hotel! It’s fantastic to know that you had such a relaxing and beautiful experience with us. Cleanliness and calmness are priorities for our team, and we are delighted that you enjoyed your stay. We look forward to welcoming you back for another memorable visit! Warm regards, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina
Hi Lisa, Thank you for choosing The Perry Hotel! It’s fantastic to know that you had such a relaxing and beautiful experience with us. Cleanliness and calmness are priorities for our team, and we are delighted that you enjoyed your stay. … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewWith the exception of the front desk staff, the other staff members were very organized and effective The front desk staff were not concerned about the guest experience. They were unable/unwilling/untrained to provide any assistance with the shuttle service the Perry claims to provide to old town Key West. I made multiple calls to the hotel and had to navigate the call system to get a live staff member on the phone. The call quality of service was poor. The desk staff were NOT ABLE to answer my question about the missing 1/2 past the the hour pickup shuttle and they could NOT confirm that an on the hour shuttle had actually been sent. The staff had no interest/experience with simply sending a car to pickup their guests. 2 calls later and they still didn’t have any interest in providing a solution. I paid for the Uber service to bring us back to the hotel. I spoke to Mercedes at the desk. She did not remember checking me in and was oblivious to the missed pickup situation Mercedes incorrectly described the situation as “missed the shuttle”. She did not comprehend that a shuttle that does NOT arrive at the pickup location is NOT MISSED. I asked her to escalate the situation to the management team for them to review the recorded calls the desk staff. I assume that she never did as I never received a management response nor apology. What a lost training opportunity. I tried to send a message to the desk later that evening but it seems the internet was down. I was able to send the message the following day but the message was not read/understood as it was a chapter and verse “hourly drop off 1/2 hourly pickup” statement. I specifically requested that the message be forwarded to the management team. NEVER HAPPENED or just ignored. Similarly after getting a total amount invoice,I requested an itemized bill and never received one… Ultimately I can NOT recommend Perry Hotel and Marina
Poor customer service by front desk. Internet service interruptions. Room Refrigerator door missing racks making door storage impossible Ice machine Noise. The ice machine should be in a sound proof room
Dear John, Thank you for taking the time to share your feedback following your recent stay at The Perry Hotel & Marina Key West. While we’re pleased to hear that you found most of our team organized and effective, we’re truly sorry that your experience with our front desk team and shuttle service fell short of expectations. Please accept our sincere apologies for the frustration and inconvenience you encountered regarding the shuttle pickup. Your comments highlight several areas where communication and follow-through were lacking, and we regret that this impacted your overall impression of our hotel. We strive to offer attentive and seamless service, and it’s clear from your experience that we missed the mark. We also regret the delay in management follow-up and that your requests for escalation and an itemized bill were not properly handled. This is not reflective of the high standards we hold ourselves to, and your feedback has already been reviewed with our guest services leadership to address training gaps and accountability measures. Regarding the condition of your room and facility-related concerns, such as the refrigerator and ice machine noise, we appreciate you bringing these to our attention. Our engineering and housekeeping teams have been notified to ensure these items are promptly corrected. Please know that your experience is not typical, and we are committed to using your feedback as a valuable training tool for our staff. Should your travels bring you back to Key West, we hope to have the opportunity to regain your trust and provide a much-improved experience. Warm regards, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina
Dear John, Thank you for taking the time to share your feedback following your recent stay at The Perry Hotel & Marina Key West. While we’re pleased to hear that you found most of our team organized and effective, we’re truly sorry tha… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLoved the view
The pool was closed the morning we were leaving.
Dear Guest, Thank you so much for the glowing 10/10 rating! We’re delighted to hear you loved the view—there’s truly nothing like waking up to the beauty of Key West, and we're so glad it made your stay memorable. We do apologize for the timing of the pool closure on the morning of your departure. As part of the county’s rainy season preparedness plan, the tree trimming and maintenance are necessary to ensure the safety and comfort of all our guests throughout the season. That said, we completely understand how it may have been a bit of a letdown, especially on your last day. We appreciate your understanding and hope the rest of your stay made up for the inconvenience. We’d love to welcome you back again soon. Perhaps with clear skies, a full pool day, and those same stunning views! Warm regards, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina :
Dear Guest, Thank you so much for the glowing 10/10 rating! We’re delighted to hear you loved the view—there’s truly nothing like waking up to the beauty of Key West, and we're so glad it made your stay memorable. We do apologize … Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewWe really enjoyed the restaurants nearby and how this resort was away from the hustle and bustle. Being able to stroll the marina every night and have the best views from our room was perfection.
The shuttle no longer visits Smathers Beach.
Hi Ava, It's fantastic to hear that you enjoyed the nearby restaurants and appreciated the peaceful atmosphere at The Perry Hotel. Strolling the marina every night and enjoying beautiful views from your room sounds absolutely perfect. We appreciate your kind words! Your feedback is valuable, and we will certainly consider it for future improvements. Warm regards, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina :
Hi Ava, It's fantastic to hear that you enjoyed the nearby restaurants and appreciated the peaceful atmosphere at The Perry Hotel. Strolling the marina every night and enjoying beautiful views from your room sounds absolutely perfect. … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLocation to the marina.
Beds are uncomfortable. Breakfast is extra and prices in bars and lobby was expensive. The shuttle bus to key west was crowded most evenings with lots of people not able to board. Having to pay extra for uber even though you have paid a resort fee.
Dear Debra, Thank you for taking the time to share your experience with us. We’re so glad to hear you enjoyed the convenience of our location near the marina and that your overall stay was a positive one. We truly appreciate your honest feedback. I’m sorry to hear the beds did not meet your comfort expectations—we know how important a good night’s rest is when traveling. Your comments have been shared with our leadership and housekeeping teams as we continually look for ways to improve the guest experience. We also understand your concerns regarding the shuttle service and the added costs you encountered. Our shuttle operates on a first-come, first-served basis and is a popular amenity, especially in the evenings. We regret if this caused any inconvenience during your visit. Please know that your resort fee does include a variety of offerings such as unlimited high-speed Wi-Fi, a welcome drink or bottled water upon arrival, spa water stations available 24/7, poolside towel service, and our daily shuttle to and from Old Town Key West. We’re grateful for your feedback—it helps us better serve you and future guests. We hope to welcome you back in the future and have the opportunity to provide an even more comfortable and seamless stay. Warm regards, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina :
Dear Debra, Thank you for taking the time to share your experience with us. We’re so glad to hear you enjoyed the convenience of our location near the marina and that your overall stay was a positive one. We truly appreciate your honest f… Show more
Reviewed: 13 June 2025 · Stayed in April 2025
Verified reviewWe had a great view of the marina! Great location & super friendly staff! The room was very comfortable too. We also enjoyed the restaurant on site.
Hi Kelly, We appreciate your kind words! It’s fantastic to hear that you enjoyed the great view of the marina at The Perry Hotel & Marina, Key West. The location, along with our super friendly staff, truly enhances the experience. Comfort is key, and we’re glad the room met your expectations. Enjoying the on-site restaurant adds to the overall experience! Warm regards, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina :
Hi Kelly, We appreciate your kind words! It’s fantastic to hear that you enjoyed the great view of the marina at The Perry Hotel & Marina, Key West. The location, along with our super friendly staff, truly enhances the experience. Co… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewAn exceptional experience! The Perry was the highlight of our trip to Key West!.
The high resort fee and the parking fee.
Hi Scott, The team is delighted to hear that your stay at The Perry Hotel & Marina, Key West, was the highlight of your trip! It’s wonderful to know you had an exceptional experience. However, we understand your concerns regarding the high resort and parking fees. Your feedback is valuable, and we will take it into account for future improvements. Have an amazing day! Warm regards, Mai Stevens - Bonillo Director of Front Office The Perry Hotel & Marina
Hi Scott, The team is delighted to hear that your stay at The Perry Hotel & Marina, Key West, was the highlight of your trip! It’s wonderful to know you had an exceptional experience. However, we understand your concerns regarding the … Show more
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewThe location was wonderful! The facilities were great, along with the staff! The shuttle drivers to town were awesome people! Especially the woman - I don't remember her name, but she was so personable and VERY welcoming!
Only negative thing I can say - is the 20% charge AUTOMATICALLY added to drinks and food. I bartend part time and feel tipping is up to the individual.
Hi Cheryle, It’s wonderful to hear that you had such a great time at The Perry Hotel! The beautiful location and our facilities truly enhance the experience. The positive remarks about our staff, especially the shuttle drivers, are greatly appreciated. Regarding the automatic service charge on drinks and food, your feedback is valuable, and we understand how this can be a concern for guests. Thank you for sharing your thoughts with us! Have an amazing day! Best Regards, Christopher Cervantes Director of Housekeeping The Perry Hotel
Hi Cheryle, It’s wonderful to hear that you had such a great time at The Perry Hotel! The beautiful location and our facilities truly enhance the experience. The positive remarks about our staff, especially the shuttle drivers, are greatly … Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified review