Reviews of Kihei Haven at Village by the Sea, Steps to Beach!
Kihei, 96753, United States
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Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewHad pool and laundry. Easy access for bus as we didn’t rent car.
Pool was very very cold. No one was swimming at this beach although it didn’t look rough at all. Not sure why but I didn’t want to go in alone. The concerns on the unit were given directly to the contact for owner. Twenty minute walk to grocery store or restaurant.
Hi Janice, we’re so glad you loved Maui and that your first visit to Hawaii was a memorable one! After sharing your feedback with the homeowner, they’d like to add the following: – The pool’s temperature, beach conditions, and how busy the area gets are beyond our control. – Our listing includes a map showing the approximate location to help guests plan and research the area to ensure it’s the right fit. Thanks for choosing to stay with us.
Hi Janice, we’re so glad you loved Maui and that your first visit to Hawaii was a memorable one! After sharing your feedback with the homeowner, they’d like to add the following: – The pool’s temperature, beach conditions, and how busy the… Show more
Reviewed: 6 December 2024 · Stayed in November 2024
Verified reviewReviewed: 2 August 2024 · Stayed in July 2024
Verified reviewI would not recommend this property at all to anyone. On arrival we both noticed the sheets on the bed had dried blood on them among other stains, even after washing them they still remained. We purposely booked an apartment so we had use of a kitchen - however unfortunately many of the dishes, the blender, saucepans and frypans were disgustingly dirty and/or damaged. Overall the condo was dirty and not worth the money we paid.
Hi Kristy, we want our guests to arrive at a vacation home that is 100% ready for their stay, and we apologize that this was not the experience you had. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - The cleaning team takes care to thoroughly clean and inspect the property, but we’re sorry that the linens didn’t meet your expectations. The sheets were replaced after your stay. - We will assess and replace any kitchen items that might show wear. - The toaster and coffee maker are both new, but we will double-check all kitchen appliances and utensils to make sure everything is clean and ready for use. Thanks for your valuable feedback as we continue to improve for future guests!
Hi Kristy, we want our guests to arrive at a vacation home that is 100% ready for their stay, and we apologize that this was not the experience you had. We followed up with the homeowner after reading your feedback, and they wanted to share… Show more
Reviewed: 7 June 2024 · Stayed in May 2024
Verified reviewIt was the perfect spot for us
Nothing
Reviewed: 4 February 2024 · Stayed in January 2024
Verified reviewReviewed: 22 September 2023 · Stayed in September 2023
Verified reviewEasy access and parking. A quick walk to the beach or pool.
Ocean view is blocked by exterior plants. Advertised as ocean view while no view at all.
Reviewed: 9 June 2023 · Stayed in June 2023
Verified reviewReviewed: 2 April 2023 · Stayed in March 2023
Verified reviewI liked the location and the ease of getting in and out of the property. Since we used a door code to get in, there was no lengthy check-in or check-out process.
The hidden cleaning fee and having to remove the sheets from the bed as well as take out the trash. I chose this property because it was the cheapest in Kihei on booking. However, there was a cleaning fee of almost $200 which made the total cost about the same as it would have been to stay at a hotel in the same area. Also, even though we were charged the cleaning fee, we had to strip the bed before we left and take out the trash. I would have rather stayed at a hotel where someone would have made my bed and take out the trash daily.
Hi Johnny, we're glad you enjoyed the location and convenient check-in and check-out process! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to make sure that our guests have a positive experience with us and uphold high standards of hospitality. - We strive to be transparent at every stage of the booking process, so all rates and fees are broken down for travelers before they confirm their reservation. There are no hidden fees and to confirm, the cleaning fee is per booking is only $160. All guests are fully aware of the fees and total amount of their cost of booking. - We are happy to hear you were able to successfully enter the property and we sincerely apologize for the misunderstanding with the check-out process. Guests are not required to strip the bed or take out the trash as these tasks that our housekeeping crew is responsible for. We will take the further measures to ensure that our listing and pre-stay email reflects the accurate information. We truly go above and beyond to make the best possible stay, and we look forward to this property hosting many satisfied guests.
Hi Johnny, we're glad you enjoyed the location and convenient check-in and check-out process! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to make sure that o… Show more
Reviewed: 11 February 2023 · Stayed in February 2023
Verified reviewReviewed: 5 December 2022 · Stayed in December 2022
Verified reviewthe location, and that it has kitchen, plenty space and everything you need to sit and relax
At the arriving time at 4:30 the property was not clean, I had to call the person in charger it was until she send somebody to clean it. Another thing the property that I reserved it said and shows ocean view and this has only parking lot view. After the room was clean I found out that the top blanket was dirty and stained. I was very disappointed trying to get of hold of you guys. after I talked windy she said we can cancel but at this time where I’m going to get another place.
Silviano, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We are so sorry the home was not clean prior to your arrival. While our crew was able to clean the home for you when notified, we sincerely apologize for this issue and its impact on your stay. We have talked with our cleaning crew to ensure this issue does not recur for future travelers. - We have recently purchased a new blanket for future guests. We do apologize the stained blanket was not handled prior to your arrival, as our same-day turnaround impacted us from providing a new blanket. - As our property has an HOA, we do have trees directly in front of the property that needs to be trimmed. We have spoken to the HOA Manager requesting trimming the trees to ensure all our guests can experience the ocean view. We are sorry to hear this impacted your stay. Thank you for your insight, and we hope to have the opportunity to host you again soon!
Silviano, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the… Show more
Reviewed: 19 November 2022 · Stayed in November 2022
Verified reviewThe lady at the front desk was nice but could do nothing for us. Our guest contact was also nice but could not help us. The maintenance guy they sent took 2 days to even come look and after looking at it said "just don't think about it" and "alcohol will help".
The air conditioning stopped working the first day of our trip and did not come back on until the morning of the last day as we were packing to leave. This ruined our trip, we could not rest at night even with the windows open because we were above a noisy walk way and the parking lot. We were tired all day each day which ruined our vacation. The unit is independently owned (we did not know) which made getting help overly difficult.
Hi Bryan, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We sincerely apologize for the inconvenience you encountered during your stay. The AC went out for the entire building, and the property manager had to order parts for it to be repaired. Unfortunately, it took a few days for the parts to come in and get the AC back up and running. This was completely out of our control, but we're truly sorry that this occurred during your stay. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!
Hi Bryan, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the followin… Show more
Reviewed: 2 November 2022 · Stayed in November 2022
Verified reviewReviewed: 20 October 2022 · Stayed in September 2022
Verified reviewGood location, close to restaurants and stores. Property has beach access and ample parking spaces
We got to the property past 9 pm. The unit has not been disinfected/cleaned, linens used by previous occupants on the floor, restroom/shower dirty. The property manager/contact person came in to make our bed and dispose of the dirty linen. Housekeeping didn’t come until the following day. Appreciate the effort of the property manager to give us a bottle of wine but…
Hi April, thank you for taking the time to review. We want all of our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We’ve passed your feedback on to the homeowner, who would like to sincerely apologize for the impact these issues had on your experience. They have addressed their local cleaning and management service to set expectations and meet quality standards. We truly appreciate your feedback as it helps us improve the experience for future guests.
Hi April, thank you for taking the time to review. We want all of our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We’ve passed your feedback on to the homeow… Show more