Reviews of Holiday Inn Express Hotel & Suites Kinston by IHG 2 stars
1156 Hill Farm Road, Kinston, NC 28504, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Hello, we apricate your feedback and excited that you enjoyed your stay, hope to see you again. As for our team please let us know if we can do more for you.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewThank you so much, we as a team apricate your feedback
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe stay was nice!!
The Receptionist at check in was very unprofessional as well as check out! They need a New staff as far as the Receptionist goes and for that I'd never stay there again!!!!! Very disappointed 😞
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Holiday Inn Express & Suites Kinston we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerned with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Carrie Morris Front Office Manager Holiday Inn Express
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Holiday Inn Express & Suites Kinston we apologize for the concerns you shared about your experience at this hotel. I have address… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewGreat breakfast just didn't like how they took $50 from me at the beginning and never gave it back. Saying it's a deposit to be held if you damaged room I paid close to 200 for 1 night
Didn't get my deposit back $50. It was stolen
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBreakfast hit the spot, thank you
n/a
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewThe King size bed was very very comfortable. Nice size pillows. Very quiet slept like a baby.
Thank you, for your response we are happy that you enjoyed your stay.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent near eatery and shopping
That you can look out my window and see a broken fence and some parts of a cemetery. I was in room 203. The bathroom needed caulking around the shower the toilet paper holder is loose. Housekeeping didn’t leave us hand towels on the day or bath mat. On our third she didn’t make the bed.
Thank you for your feedback, Us as a team will address these matters that you have explained and we are very sorry you had experience these issues, we do hope to see in the future and you have a better experience with us.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in June 2025
Verified reviewMy card was billed twice,I tried to resolve, but was not resolved
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI brought my 90 year old mother home to visit family and friends. We also visited her home church! She really enjoyed.
Price! Expensive!
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewRoom was not well maintained. Chair was broken, toilet paper holder was broken, etc.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation, comfortable bed
Breakfast option lack non pork item
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewStaff was absolutely amazing and hospitable. Room service was timely and accommodating throughout the entire stay. They all were helpful in helping us navigate the local area.
I wished that the TV had the option to connect to streaming apps (connect phone to TV as option too). We were not able to do so. Additionally, the TV did not offer information on the TV guide which made it quite difficult in figuring out what movies/shows we were tuning into.
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewHigh professional and welcoming customer service, environmental sanitation was superb, excellent cleanliness bith inside and outside the facility, abundant parking spaces in the lot, and great and accessible location
Nothing
Dear Samuel, Thank you for taking the time to rate your stay with us at the Holiday Inn Express & Suites Kinston. We are so delighted to see that you enjoyed your time at the hotel. We were glad to see you enjoyed our welcoming customer service and the cleanliness of our hotel. On behalf of our entire staff at Holiday Inn Express & Suites Kinston we thank you for your business and we hope to see you again when your travels bring you back to the Kinston Area! Sincerely, Matt Johnson Holiday Inn Express & Suites Kinston
Dear Samuel, Thank you for taking the time to rate your stay with us at the Holiday Inn Express & Suites Kinston. We are so delighted to see that you enjoyed your time at the hotel. We were glad to see you enjoyed our welcoming custom… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewQuiet and such a comfortable bed. Would love to order the pillows. 😊 Very handicap friendly.
Dear Cynthia, Thank you for taking the time to rate your stay at the Holiday Inn Express & Suites Kinston. We are thrilled to see that you enjoyed your time at the hotel. We are clad you enjoyed our comfortable beds and were able to rest well. On behalf of our entire staff at the Holiday Inn Express & Suites Kinston, we thank you for your business and hope to see you again when your travels bring you back to the Kinston area! All the best, Matt Johnson Holiday Inn Express & Suites Kinston
Dear Cynthia, Thank you for taking the time to rate your stay at the Holiday Inn Express & Suites Kinston. We are thrilled to see that you enjoyed your time at the hotel. We are clad you enjoyed our comfortable beds and were able to r… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewNothing. Noisy all during night 2-3 am Management treatment with service animal was terrible
Noise, shower floors in both rooms dirty
Dear Lenberneta, On behalf of our entire staff at Holiday Inn Express & Suites Kinston we apologize for the concerns you shared about your experience at this hotel. I have addressed the shower floor stain issue with our Housekeeping Team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Matt Johnson Holiday Inn Express & Suites Kinston
Dear Lenberneta, On behalf of our entire staff at Holiday Inn Express & Suites Kinston we apologize for the concerns you shared about your experience at this hotel. I have addressed the shower floor stain issue with our Housekeeping T… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in April 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewEasy to find good location
Grave yard outside my window stay was good