Reviews of Knickerbocker on the Lake 3 stars
1028 East Juneau Avenue, Milwaukee, WI 53202, United States
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery calming charming old building. Rooms extra quiet and comfortable. Location was the reason I chose the Knick. Easily walking distant to museums and lakefront.
Some aspects of an old building are scary at times. Dark narrow hallways and empty corridors are interesting. I warmed up to the atmosphere and ambiance to the old building and enjoyed my stay immensely.
Dear Les, Thank you for your review. It’s wonderful that the character of our historic property and the peaceful comfort of the room helped create a memorable stay. Our convenient location near museums and the lakefront is also an amenity our guests enjoy. Your reflections on the unique atmosphere of the property are truly appreciated, and we look forward to welcoming you back to Knickerbocker on the Lake in the future.
Dear Les, Thank you for your review. It’s wonderful that the character of our historic property and the peaceful comfort of the room helped create a memorable stay. Our convenient location near museums and the lakefront is also an amenity o… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat neighborhood with classic architecture, short walk to the lakefront and a shorter walk to a sports bar and excellent Irish restaurant. Room had more amenities than we needed and it was clean. Price made it just right.
Dear Jeffrey, Thank you for choosing Knickerbocker on the Lake and sharing your positive experience with us. We're delighted you appreciated our idyllic location and found value in your stay. It was a pleasure having you here, and we look forward to welcoming you back for what is sure to be another stellar stay in the future.
Dear Jeffrey, Thank you for choosing Knickerbocker on the Lake and sharing your positive experience with us. We're delighted you appreciated our idyllic location and found value in your stay. It was a pleasure having you here, and we look f… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWhen I booked with booking.com I purchased a deluxe room that was supposed to have a room with a view of the lake and it was higher up. I purchased for $100 more than the value of the room they gave me. They gave me a standard which was the rate of $79 for the night and I paid $200
When I called the staff at the Knickerbocker before I arrived and told them that I purchased a deluxe room and they were giving me a standard. They said that they would give me a room on the eighth floor when I arrived. They gave me a room on the third floor and it was a standard with a rate of $79 for the night and I paid $200.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe location was great. Check in was easy and staff were very friendly. There were good free parking options on the street outside the apartment block.
The price felt expensive but that may be due to the time of year and the stage in which we booked.
Dear Amy, We are thrilled to know that you enjoyed everything about your visit, from our prime location to our friendly team members. Thank you, and we hope to see you again soon.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat location near park, good food @ restaurant
the pillows haha
Thank you for sharing your experience at Knickerbocker on the Lake. We’re glad you enjoyed our great location as well as the excellent cuisine at our restaurant. Your note about our pillows is also appreciated. It would be a pleasure to welcome you back for another stay!
Thank you for sharing your experience at Knickerbocker on the Lake. We’re glad you enjoyed our great location as well as the excellent cuisine at our restaurant. Your note about our pillows is also appreciated. It would be a pleasure to wel… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewlocation , value have stayed here many times and always great until this time
bed was firm, small pillows, bathroom door stuck couldn't close it , no lotion empty and dripping water from above AC
Dear Elena, Thank you for your continued stays at Knickerbocker on the Lake and for sharing this feedback. We're glad you’ve previously had great experiences, but we’re concerned about the issues during this visit. Your comments help us focus on needed improvements, and we hope to provide the consistent quality you expect on your next stay.
Dear Elena, Thank you for your continued stays at Knickerbocker on the Lake and for sharing this feedback. We're glad you’ve previously had great experiences, but we’re concerned about the issues during this visit. Your comments help us foc… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe hotel has great character. The man at the front desk was very nice and great help. Loved the kitchenette and the room design. Just cool
Paying $288.00 for a night stay you wouldn't expect to clean out a full fridge full of pungent food that was left from the last people who stayed. I brought food to bring that needed refrigeration and felt uncomfortable putting my food in not knowing how long the food had been in there and that it hadn't been cleaned. Also there was a chair with obvious stains and so I didn't understand from this how it was a $288.00 value Pillows - Id bring my own. Not comfortable and old.
Dear Kirsten, Thank you for joining us during your time in Milwaukee. We appreciate you highlighting the unique charm of our property, and we are glad that our team provided top-notch service. Please accept our sincere apologies for the concern you noted with the in-room refrigerator. We are very sorry for this oversight, and appreciate you bringing it to our attention so we can ensure the same missteps are not repeated. Guest feedback helps us make effective changes, and we will discuss your remarks internally so we can seize any opportunities for improvement. If your travels bring you back this way, know we would be very grateful for the opportunity to host you again.
Dear Kirsten, Thank you for joining us during your time in Milwaukee. We appreciate you highlighting the unique charm of our property, and we are glad that our team provided top-notch service. Please accept our sincere apologies for the co… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified review8th floor Did Not Smell Good At All.
Everything!!!
Thank you for your feedback. We’re sorry for the inconvenience and appreciate you bringing this to our attention. Your comments will be reviewed with our team, and we hope to welcome you back for a better experience.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewI do not feel this property should be classified as a :hotel:. But as residential accommodation there being no hotel amenities such as breakfast etc. coffee shop only opened at 11 a.m. Reception had limited information on local amenities.
Dear Caroline, Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. While we strive to provide a comfortable and convenient experience, we understand your concerns regarding the lack of traditional hotel amenities. Your comments about the coffee shop hours and limited local information at reception have been noted and will be shared with the appropriate teams. We appreciate your perspective and will use it to help improve our guest experience.
Dear Caroline, Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. While we strive to provide a comfortable and convenient experience, we understand your concerns regarding the lack of traditional hote… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGood area and parking was 20usd a night not too bad compared to other cities.
One staff member was poor two were fine. The whole place flatters to deceive. Looks grand but in reality is not when you get out of the foyer. 15 min walk to Lake Michigan so it cannot be that lake the hotel is 'on' . Poor view of the backs of other buildings in the room I had which also had the pleasure of two people fighting and screaming at at each other in the room next door at 2.00 in the morning..... and 3.00 in the morning. Check in 4pm and you can't use the car part until then.
Dear John, Thank you for sharing your experience. While we're glad you appreciated our location and parking value, we regret that your overall time with us didn’t meet your expectations or the seamless visit we aim for. Rest assured, your insights are vital, especially regarding our service, accommodations, and the comfort we provide. We hope to welcome you back in the future to change your perceptions.
Dear John, Thank you for sharing your experience. While we're glad you appreciated our location and parking value, we regret that your overall time with us didn’t meet your expectations or the seamless visit we aim for. Rest assured, your i… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe hotel is a really old historic building which is amazing. The restaurant is clearly popular both at lunch time and dinner, the food is excellent and very reasonably priced and the waiting staff are exceptional. The lady on reception was so helpful and friendly and the rooms were spacious and comfortable. I wasn't expecting ironing facilities so was pleasantly surprised to find one available in the room. We stayed 2 nights and would definitely stay again.
Nothing
Dear Debbie, Thank you for your wonderful review! We're thrilled you enjoyed the charm of our historic building, along with our popular restaurant and friendly team. It’s also great to hear that our spacious rooms and added touches made your stay even more enjoyable. We look forward to welcoming you back for another lovely visit to Knickerbocker on the Lake.
Dear Debbie, Thank you for your wonderful review! We're thrilled you enjoyed the charm of our historic building, along with our popular restaurant and friendly team. It’s also great to hear that our spacious rooms and added touches made you… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewtowel supply
bed linens should be changed for daily guests
Thank you for taking a moment to share your thoughts. We're so glad you enjoyed the lakeside setting and that the towel service worked well for you. That said, we appreciate your note about the bed linens and will certainly pass that along to our team. Guest comfort is always a priority, and feedback like yours helps us improve. We hope to welcome you back for an even better experience next time.
Thank you for taking a moment to share your thoughts. We're so glad you enjoyed the lakeside setting and that the towel service worked well for you. That said, we appreciate your note about the bed linens and will certainly pass that along … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewLarge rooms with full kitchen. Very friendly staff. Great location.
Dear Peter, We're so happy to know that our spacious accommodations, friendly team members, and more all added up to an amazing stay. Thank you so much for the high rating, and we hope to see you again soon.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewOur first trip to Milwaukee for Summerfest and this location was perfect. Just enough outside the hustle and bustle but we still walked everywhere including to Summerfest so no need to drive or Lyft. Delicious food at the bar/restaurant on site.
A little old fashioned decor wise in the rooms but we actually slept great and will return.
Dear Candace, We love it when guests visit us during Summerfest, and we are delighted you enjoyed our outstanding location and excellent dining. While we're sorry that the aesthetics of our rooms didn't appeal to you, we are happy you had a restful stay nonetheless. It's terrific that you'll come back to see us, and we can't wait until your next visit!
Dear Candace, We love it when guests visit us during Summerfest, and we are delighted you enjoyed our outstanding location and excellent dining. While we're sorry that the aesthetics of our rooms didn't appeal to you, we are happy you had a… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThis is my 3rd time staying at The Knickerbocker. I really like this property. It’s got a ton of character. The rooms are spacious and clean and every room I’ve rented has always had a full kitchen. The bathrooms are small without a lot of storage but the bedrooms themselves are spacious. There is a restaurant/bar on site that is full service with a very good menu. There is also guest parking which is a huge plus.
We arrived about 1 pm and had already checked in online. So we didn’t expect our room but assumed we’d be able to park the car in the lot since we were registered guests. This would allow us the security of leaving our bags in the car while we walked around town. When I asked the woman on the front desk, she confirmed we were checked in but wouldn’t give us a parking pass. She said we couldn’t have it until our room was ready. This made no sense at all. We were confirmed guests. We were checked in. I’m not sure if that’s the policy, if she didn’t know the policy so chose what she considered to be the easiest and fastest way to get rid of us or what. Either way, if you’re checked in and a registered guest and your room isn’t ready, you should be able to park your car.
Dear Gloria, Thank you for your perfect rating. We are pleased you enjoyed your time with us, particularly highlighting our spacious accommodations and guest parking. We apologize for the minor inconvenience you encountered while trying to park your car; we are happy it did not taint your experience. Your concerns will be passed along to the appropriate team members to ensure that all necessary corrections are implemented. Thank you for your patronage. We look forward to welcoming you back to Knickerbocker on the Lake.
Dear Gloria, Thank you for your perfect rating. We are pleased you enjoyed your time with us, particularly highlighting our spacious accommodations and guest parking. We apologize for the minor inconvenience you encountered while trying to … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewBreakfast at The Knick was great.
There were no Blackout curtains in the rooms or window shades for sleeping and darkness.
Thank you for your thoughtful comments! We’re pleased to know our delicious breakfast was a highlight of your visit, and we’re especially grateful to hear our team made a positive impression with their warm and helpful approach. However, we also recognize that the absence of blackout curtains or window shades may have made it difficult to rest comfortably. Your observation is important and will be considered as we evaluate ways to enhance the guest room experience. Take care, and know we'd be delighted to welcome you back anytime!
Thank you for your thoughtful comments! We’re pleased to know our delicious breakfast was a highlight of your visit, and we’re especially grateful to hear our team made a positive impression with their warm and helpful approach. However, we… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewClean and very comfortable
Door locks were a little tricky to open
Dear Nancy, Thank you for choosing Knickerbocker on the Lake and for sharing your experience. We're glad you had a pleasant stay. We value your feedback regarding the door locks and will have our maintenance team address this. We look forward to welcoming you back for an even better stay!
Dear Nancy, Thank you for choosing Knickerbocker on the Lake and for sharing your experience. We're glad you had a pleasant stay. We value your feedback regarding the door locks and will have our maintenance team address this. We look forwa… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewPoor service by staff and absolutely no service recovery from management. Pleasant on the surface level, but only to placate and make you go away. There was no follow-through with agreed-upon actions. When attempts were made to follow up with management, they were ignored. This was until the Better Business Bureau became involved, which, of course, then dissolved any goodwill. Unfortunately, it was the only way to get any response.
We’re sorry to hear you were left feeling disappointed and we regret that your experience led to this review. Your reservation was made through a third-party provider under non-refundable, non-modifiable, non-cancellable terms, which limits our ability to alter or cancel it directly. Nonetheless, when you cancelled your reservation, we extended a courtesy offer of a complimentary future stay—valid for five years from your original arrival date—as a gesture of goodwill. This gesture of goodwill is listed in the terms and conditions on our website for the public to view at all times. This offer was confirmed with you over the phone on April 24 and 27 and was sent via email multiple times. I also personally followed up by phone and email using the contact information provided in both your reservation and BBB submission. You confirmed that you received the offer in your complaints through one-star reviews and BBB yet somehow also claim that you were 'ignored' and that there was 'no follow-through'. We sincerely tried to connect and resolve this amicably. While it’s unfortunate that you were unwilling to return our calls, emails, and BBB responses, we do wish you the best in your future travels.
We’re sorry to hear you were left feeling disappointed and we regret that your experience led to this review. Your reservation was made through a third-party provider under non-refundable, non-modifiable, non-cancellable terms, which limit… Show more