Reviews of Americas Best Value Inn Franklin 3 stars
1320 E Main Street, Franklin, 28734, United States
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Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe staff was very nice, especially the lady in the office. The air conditioner worked really well. The hot water was good as well as the water pressure. The room was fairly clean, and the bed was comfortable.
There needs to be some touchups to the paint on the walls and windows. It looks a little rough. Towels are paper thin and very rough. The "continental breakfast" consisted of a machine that dispensed fruitloops and tiny cups of coffee. There should have been a coffee pot and supplies in the room. Especially since the office was far away. Im not sure what the pool garden was all about or the cooking activity going on there. It was weird.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewfriendly staff. All expectations met for pricepoint
bout right for price
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewlocation
old beds, old sheets, pillow cases missing, old carpeting
Dear Wendy, We are grateful we had the opportunity to host you during your time in the area, and we appreciate you highlighting our convenient location. That said, we are very sorry for any discomfort felt during your stay and that you had these concerns during your visit. The appropriate teams have been notified, so we can look into this further and ensure everything is as it should be. If your travels bring you back to Franklin, know that we would be grateful for the opportunity to change your perceptions.
Dear Wendy, We are grateful we had the opportunity to host you during your time in the area, and we appreciate you highlighting our convenient location. That said, we are very sorry for any discomfort felt during your stay and that you had… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewConvenient, nice basic rooms.
No breakfast.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewPeace and quiet.
Well, I will just say that God forbid if a guest must ask a question, or if a guest may have forgotten something, only to call and be hung up on. Bad attitudes.
Dear Christy, Thank you for sharing your thoughts with us. We are glad you appreciated our peaceful environment. However, we are disheartened that you felt this way during your stay. Your feedback is important to us and will be shared with our team as we strive to perfect the guest experience. Please allow us another opportunity in the future to show you the high standards of service and hospitality we are known for.
Dear Christy, Thank you for sharing your thoughts with us. We are glad you appreciated our peaceful environment. However, we are disheartened that you felt this way during your stay. Your feedback is important to us and will be shared with … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe staff is amazing. The room was very clean and that was a blessing!. The only negative thing I can think of is we would have like more pillows. We will definitely stay here again.
The pillows were very flat.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewStaff friendly and it was clean
Power was out for most of our stay. It was hotter than the gates of hell.
Although we're glad our commitment to cleanliness and the service from our team members made a great impression on you, we apologize for any inconvenience regarding your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments with our team to ensure we are providing truly relaxing and comfortable stays going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
Although we're glad our commitment to cleanliness and the service from our team members made a great impression on you, we apologize for any inconvenience regarding your recent stay. What you've described does not reflect the typical experi… Show more
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewLocation
Appears to have tried to be updated but…..room needed more work.
Reviewed: 20 January 2025 · Stayed in November 2024
Verified reviewReviewed: 11 January 2025 · Stayed in November 2024
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified reviewReviewed: 20 December 2024 · Stayed in November 2024
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 December 2024 · Stayed in November 2024
Verified reviewReviewed: 12 December 2024 · Stayed in December 2024
Verified reviewReviewed: 9 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewThey did have an ice machine, and a small fridge & microwave in the room. The bed was clean & comfortable. It was close to our main highway that we were on.
There wasn't any breakfast provided. No juice, no coffee, no bottled water. The lighting in the room was very low & limited. I was not able to contact anyone at 6am when we were leaving, in order to turn in the room key. We rang the doorbell & tried calling their phone number, but no one responded. We had to slide the key in between the door & doorway.
Reviewed: 22 November 2024 · Stayed in November 2024
Verified reviewThe check u In woman was very rude. And I left and went to another motel