Reviews of Red Roof Inn Franklin, KY 2 stars

Dear Anonymous, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, KY. We're glad to hear that your stay was decent. I regret the breakfast experience did not meet expectations, and that we failed to provide adequate instructions for the television. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future. Very truly yours, Rey Red Roof Management RediResponse Specialist

Dear Anonymous, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, KY. We're glad to hear that your stay was decent. I regret the breakfast experience did not meet expectations, and that we fai… Show more

Dear Leslie, I appreciate you sharing your feedback following your stay at the Red Roof Inn Franklin, KY. I was saddened to read that your stay fell short of your expectations due to the cleanliness of the room and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future. Sincerely, Rey Red Roof Management RediResponse Specialist

Dear Leslie, I appreciate you sharing your feedback following your stay at the Red Roof Inn Franklin, KY. I was saddened to read that your stay fell short of your expectations due to the cleanliness of the room and the insects you reported… Show more

Dear Tracey,  Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Franklin, KY. I am pleased to read that your rooms were clean, the staff were great and all other kind remarks you highlighted. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thanks again and we would love to see you next time, should your travels bring you back to our area. Sincerely,  Veronique Red Roof Management  RediResponse Specialist

Dear Tracey,  Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Franklin, KY. I am pleased to read that your rooms were clean, the staff were great and al… Show more

Dear Tracey, We appreciate you taking the time to share your experience at Red Roof Inn Franklin, KY. It's wonderful to know that you had a great stay with us and you found our accommodations clean, comfortable, and safe. These are key aspects we focus on, and we're happy that you appreciate it. However, please accept our apologies for the unavailability of the pool during your stay. Your feedback is important and we will take it into consideration to ensure a better experience for any of our guests in the future. Thank you for choosing Red Roof. We would love to see you again in the future and provide you with another comfortable stay. Sincerely, Ynna Red Roof Management RediResponse Specialist

Dear Tracey, We appreciate you taking the time to share your experience at Red Roof Inn Franklin, KY. It's wonderful to know that you had a great stay with us and you found our accommodations clean, comfortable, and safe. These are key… Show more

Dear Paul, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, KY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of our room and our staff. We hope to continue to provide great experiences for you. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Rey Red Roof Management RediResponse Specialist

Dear Paul, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, KY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regardin… Show more

Dear Tracey, Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Franklin, KY. We are absolutely delighted to hear about your 5-star experience and that you plan to stay with us again. Knowing you felt safe and found our environment clean is wonderful. We're also glad you appreciated our updated rooms, comfortable beds, and friendly staff. It's great to hear that our facilities and easy parking added to your positive experience. We appreciate your feedback and value your input in helping us enhance our services here at Red Roof. Thank you for sharing your experience with us. We look forward to welcoming you back on your future travels. Sincerely, JM Red Roof Management RediResponse Specialist

Dear Tracey, Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Franklin, KY. We are absolutely delighted to hear about your 5-star experience and that you plan to stay with us again. Knowing you… Show more

Dear Johnson, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, KY. We regret to hear about the issues you experienced during your check-out process. Please know that we strive for transparency and clear communication regarding our pet policies and deposit handling. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Ann Red Roof Management RediResponse Specialist

Dear Johnson, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, KY. We regret to hear about the issues you experienced during your check-out process. Please know that we strive for transparency a… Show more

Dear Zeithaml, Thank you for your candid feedback regarding your stay at our hotel. We are glad to know that you appreciate the cleanliness of our rooms and our friendly staff. Your satisfaction is our top priority, and we are committed to providing our guests with a comfortable and enjoyable experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. Best regards, Arci Red Roof Management RediResponse Specialist

Dear Zeithaml, Thank you for your candid feedback regarding your stay at our hotel. We are glad to know that you appreciate the cleanliness of our rooms and our friendly staff. Your satisfaction is our top priority, and we are committed to… Show more

Dear David, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, KY. I am sorry that your experience did not meet your expectations, prompting your 1/10 score. You expressed that the heater did not work in the first room and the tv was working in the other room and the room was not clean which hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.  Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Samantha Red Roof Management Rediresponse Specialist

Dear David, Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, KY. I am sorry that your experience did not meet your expectations, prompting your 1/10 score. You expressed that the heater did n… Show more

Dear Karissa,  Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, KY. I am pleased to read that our property was able to provide you with available rooms for your lodging, however, I am saddened to read that the air conditioning was not to your liking. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services. We value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits. Sincerely, Veronique Red Roof Management RediResponse Specialist

Dear Karissa,  Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, KY. I am pleased to read that our property was able to provide you with available rooms for your lodging, however, I am saddened to… Show more

Dear Marc, Thank you for taking the time to write a review of your stay at the Red Roof Inn Franklin, KY. I am happy you were pleased with the cleanliness of our hotel. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 10/10 score. In regard to adding more variety for breakfast, your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely, Samantha Red Roof Management RediResponse Specialist

Dear Marc, Thank you for taking the time to write a review of your stay at the Red Roof Inn Franklin, KY. I am happy you were pleased with the cleanliness of our hotel. Our goal is to provide a clean and comfortable stay for all our guest… Show more

Dear Kathy, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, KY. I am happy you were pleased with the location in which we reside. However, you expressed that the room had an unpleasant odor which was disappointing to hear. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services. Thank you for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Samantha Red Roof Management RediResponse Specialist

Dear Kathy, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, KY. I am happy you were pleased with the location in which we reside. However, you expressed that the room had an unpl… Show more

Dear Elizabeth, Thank you for your review and your scoring of 8/10. We appreciate you taking the time to share your feedback regarding your experience with us. We at the Red Roof Inn Franklin, KY thanks you for your comments and are happy to hear you liked our clean room, friendly staff and quiet hotel. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Elizabeth, Thank you for your review and your scoring of 8/10. We appreciate you taking the time to share your feedback regarding your experience with us. We at the Red Roof Inn Franklin, KY thanks you for your comments and are ha… Show more

Thank you for taking a moment to leave a review, Carolyn. The staff and I at the Red Roof Inn Franklin, KY appreciate your 8/10 score. I am happy to hear that the room was clean, you were pleased with our pet-friendly policy, and the other kind remarks mentioned. However, you indicated that the floor was bubbling in a couple places. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Carolyn. The staff and I at the Red Roof Inn Franklin, KY appreciate your 8/10 score. I am happy to hear that the room was clean, you were pleased with our pet-friendly policy, and the ot… Show more

Dear Yohannes, Thank you for telling us about your recent visit at Red Roof Inn Franklin, KY. We value you as our guest and welcome your 7/10 score. However, you indicated that the issue with the TV was less than ideal. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.   Thank you again for sharing your experience. We look forward to seeing you in your future travels.  Sincerely,  Linton Red Roof Management  RediResponse Specialist

Dear Yohannes, Thank you for telling us about your recent visit at Red Roof Inn Franklin, KY. We value you as our guest and welcome your 7/10 score. However, you indicated that the issue with the TV was less than ideal. Feedback from o… Show more

Thank you Aretta, for taking the time to write a review of your stay at the Red Roof Inn Franklin, KY I'm happy to read that you took liking to our staff. However, please accept our apologies for the issue you had with the cleanliness of the halls. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Oniel RedRoof Management RediResponse Specialist

Thank you Aretta, for taking the time to write a review of your stay at the Red Roof Inn Franklin, KY I'm happy to read that you took liking to our staff. However, please accept our apologies for the issue you had with the cleanliness o… Show more