Reviews of OYO Hotel Houston Southwest I-69 2 stars
9638 Plainfield Road, Houston, TX 77036, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt was comfortable, but head roaches on it.
Roach infeste
Dear Guest, Thank you for sharing your feedback with us. We understand how unsettling it must have been for you to encounter roaches during your stay, and we sincerely apologize for this experience. Please rest assured that our team is conducting a thorough inspection and implementing enhanced pest control measures to prevent this from happening again. We hope to have the opportunity to welcome you back for a much-improved experience. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We understand how unsettling it must have been for you to encounter roaches during your stay, and we sincerely apologize for this experience. Please rest assured that our team is con… Show more
Reviewed: 9 August 2025 · Stayed in May 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNothing
Everything
Dear Guest, Thank you for taking the time to share your review with us. We noticed your feedback was quite unique with "Nothing Everything," and we're curious to learn more about your experience. We truly value your perspective and would love to hear more about what made your stay just okay. Your feedback is important to us, and we're here to listen and improve. Please feel free to reach out to us at ota.escalations@oyorooms.com if you'd like to share more details. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your review with us. We noticed your feedback was quite unique with "Nothing Everything," and we're curious to learn more about your experience. We truly value your perspective and would l… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewVery clean and felt safe.
Location was borderline.
Dear Mary, Thank you for taking the time to share your feedback. We're glad to hear that you found the hotel clean and felt safe during your stay — that's very important to us. We appreciate your comment regarding the location and understand how that can impact your overall experience. Your input helps us continue to improve. We hope to welcome you again in the future. Best regards, Team OYO Hotel Houston Southwest I-69
Dear Mary, Thank you for taking the time to share your feedback. We're glad to hear that you found the hotel clean and felt safe during your stay — that's very important to us. We appreciate your comment regarding the location and… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThe lady at the front always with a smile
The bugs and creeps around
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, including the presence of pests and the malfunctioning door locks. We understand how important a safe and comfortable environment is for our guests, and we are taking immediate steps to address these concerns. We are pleased to hear that our front desk staff was able to provide a positive experience with her friendly demeanor. Your feedback is invaluable in helping us improve our services. Please feel free to reach out to us at ota.escalations@oyorooms.com so we can further assist you and ensure a better experience in the future. Warm regards, OYO Hotel Houston Southwest I-69
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, including the presence of pests and the malfunctioning door locks. We understand how important a safe and comf… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewEverything
Tv kept disconnecting from channel
Dear Guest, Thank you for your feedback and for rating us a 9.0. We're delighted to hear that you had a good experience overall. We apologize for the inconvenience caused by the TV disconnecting from channels. Your feedback is valuable to us, and we will look into this issue to enhance our services. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO. We look forward to welcoming you again. Best regards, OYO Hotel Houston Southwest I-69
Dear Guest, Thank you for your feedback and for rating us a 9.0. We're delighted to hear that you had a good experience overall. We apologize for the inconvenience caused by the TV disconnecting from channels. Your feedback is valuable… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewNothing
Horrible place location was ghetto. The bathroom had mold, room was small and dirty and stink. The place have poor maintenance. Grass was not cut off buildings looks like they were falling apart.
Dear Yamilsa, Thank you for sharing your feedback. We deeply regret that your experience did not meet expectations and sincerely apologize for the issues you encountered during your stay. Cleanliness, maintenance, and the overall guest experience are of the utmost importance to us, and it is clear that we fell short in your case. We will be addressing your concerns regarding the bathroom condition, room cleanliness, and the overall state of the property with our maintenance and housekeeping teams. Rest assured, we are committed to making improvements to ensure that future guests do not encounter similar issues. Your feedback is invaluable in helping us improve, and we appreciate your bringing these matters to our attention. Kind regards, The Team at OYO Hotel Houston Southwest I-69
Dear Yamilsa, Thank you for sharing your feedback. We deeply regret that your experience did not meet expectations and sincerely apologize for the issues you encountered during your stay. Cleanliness, maintenance, and the overall guest exp… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewSecured. Bed and pillow comfortable
Exterior need painting. Pavement need restoration. Interior needs updating
** Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found good value in your stay and that you enjoyed the comfort of our bed and pillows, as well as the security of our property. We also appreciate your constructive comments regarding the exterior painting, pavement restoration, and interior updates. Please rest assured that we take such feedback seriously and will work towards addressing these areas to enhance our guests' experience. If you have any further concerns or suggestions, please feel free to reach out to us at guestsupport.na@oyorooms.com. Thank you once again for your valuable input. OYO Hotel Houston Southwest I-69
** Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found good value in your stay and that you enjoyed the comfort of our bed and pillows, as well as the security of our property.… Show more
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewStaff was friendly
Dear, Fawad! Thanks a lot for staying with us. Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Kipp.
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewThe first thing is, after a certain time. You cannot get inside the hotel. The streets are blocked. Another thing is that room keeper is not as persistent and available as they should be ? At the rate that is being given , there's lot a lot of committees. Also, there is not a lot of movie channels or cable. No tubs in none of the rooms.
Sorry I got the question start around. But I'm gonna continue with it. I liked it because it was a nice size room. The room was clean, decorated, nice. Aint comfortable. And around a lot of the food and stores that we needed at the time.
** Dear Guest, Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated the size and cleanliness of your room, as well as the convenient location near food and stores. However, we sincerely apologize for the challenges you faced regarding hotel access after certain hours and the availability of our staff. Your comments about the limited entertainment options and the absence of bathtubs in the rooms are also noted, and we will work on improving these aspects. We value your insights as they help us enhance our services. If you have any further concerns or need assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Thank you for choosing OYO, and we hope to serve you better in the future. Team OYO
** Dear Guest, Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated the size and cleanliness of your room, as well as the convenient location near food and stores. However, we sincerely a… Show more
Reviewed: 8 March 2025 · Stayed in February 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified review