136 Regency Park, O'Fallon, IL 62269, United States of America
#11 of 13 hotels in O'Fallon
Guests' ChoiceBased on 140 hotel reviews
5.6Cleanliness
6.5
Comfort
6.4
Location
7.6
Facilities
6.1
Staff
6.7
Value for money
6.4
Free WiFi
9.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 15, 2023
John
United States of Americaplace is a dump
Stayed in May 2023
Reviewed: May 13, 2023
Jay
United States of AmericaThe room had bed bugs and I filled a complaint with corporate I had over 20 bites on me worst place I've ever stayed at
Stayed in May 2023
Reviewed: May 9, 2023
Mike
United States of AmericaEverything
Breakfast selection was limited and what was there was not at all any good. Behind breakfast area was a total disaster, unclean, trash on floor. Desk person could not speak english but we finally got thru to him that we had no wash rags or soap in bathroom. No instructions or desk help to connect to wifi. DO NOT STAY HERE! You have been warned!
Stayed in May 2023
Reviewed: May 8, 2023
Kyle
United States of AmericaIt was filthy
Stayed in May 2023
Reviewed: April 30, 2023
Anna
United States of AmericaWas moved twice bc lock on door broken. Pool not working. Was not told that when I called two hrs before I arrived when I asked what time the pool closed last night. Room dirty. Shower dirty. Poop in toilet not ours!
Leaving in the morning!
Stayed in April 2023
Reviewed: July 24, 2023
Anonymous
United States of AmericaThe Exterior of the property looked pretty rundown. The shower could use some help as far as update, including us. The breakfast was bare minimum at best. The pool that they advertise is drained and not working. Doesn’t look like it might be working anytime soon either.
The Rooms were actually clean and not bad
Stayed in July 2023
Reviewed: October 30, 2023
Anonymous
United States of AmericaI do not like to leave bad reviews, but it looks like this place isn’t even trying. The ceiling was peeling off in the bathroom. The shower was nasty. The curtains looked like a prior crime scene. The wall had an area of what looked like drywall repair, but they didn’t finish painting it. I can excuse a few things, but when there is so little care put into the aesthetics of a hotel room and elevator—finger and handprints weren’t wiped off in the elevator (we were there two nights)—it certainly questions the sanitation standards. There seemed to be no effort to clean the glass in the entryway. They provided one hand towel and one washcloth when reservation clearly said 2 people. We went to the desk to ask for another hand towel and washcloth, but they took those away and left us with just one set when they replenished. (We had the hang tag on the door asking not to enter, but apparently that means “come on in.”) They weren’t fully booked so I can only assume most of the rooms looked like this and they think it’s okay.
Great location for our purposes. The bed was super comfortable. They provided actual feathered pillows—that was perfect for my stiff neck. They provide wheeled luggage carriers. Check-in was easy and the front desk staff were pleasant. But that’s where the good stuff ends.
Stayed in October 2023
Reviewed: October 22, 2023
Anonymous
United States of AmericaPool
Stayed in October 2023
Reviewed: August 2, 2023
Anonymous
United States of AmericaThey were pacing the front and the back parking lot at the same time so there was nowhere to park and we were traveling with a large trailer which was super inconvenient. The pool was also being remodeled, I never would’ve paid that much to stay somewhere while everything was under construction. There were clear spots on the bed where it wasn’t washed all the way and it just didn’t feel clean.
Stayed in August 2023
Reviewed: June 18, 2023
Anonymous
United States of AmericaThe room was worn out, I felt I could not relax because the room was not clean. The shower was filthy/disgusting, I did not want to touch walls or the floor. We stood on a little towel, the shower set the tone for the room. I started looking around and realized shabby place.
location
Stayed in June 2023
Reviewed: April 25, 2024
Colbert
United States of AmericaThere are no comments available for this review
Stayed in April 2024
Reviewed: February 5, 2024
Vandergraph
United States of AmericaThere are no comments available for this review
Stayed in February 2024
Reviewed: February 5, 2024
Cheryl
United States of AmericaThere are no comments available for this review
Stayed in February 2024
Reviewed: January 30, 2024
Dorothy
United States of AmericaThere are no comments available for this review
Stayed in January 2024
Reviewed: January 1, 2024
Raul
United States of AmericaThere are no comments available for this review
Stayed in December 2023
Reviewed: December 30, 2023
Lisa
United States of AmericaThere are no comments available for this review
Stayed in December 2023
Reviewed: November 23, 2023
Ooi
MalaysiaThere are no comments available for this review
Stayed in October 2023
Reviewed: November 3, 2023
Fonda
United States of AmericaThere are no comments available for this review
Stayed in November 2023
Reviewed: September 29, 2023
Timothy
United States of AmericaThere are no comments available for this review
Stayed in August 2023
Reviewed: September 28, 2023
Sonya
United States of AmericaThere are no comments available for this review
Stayed in September 2023
Reviewed: September 25, 2023
Jerome
United States of AmericaThere are no comments available for this review
Stayed in September 2023
Reviewed: September 9, 2023
Larcell
United States of AmericaThere are no comments available for this review
Stayed in August 2023
Reviewed: August 23, 2023
Michael
United States of AmericaThere are no comments available for this review
Stayed in August 2023
Reviewed: August 23, 2023
Michael
United States of AmericaThere are no comments available for this review
Stayed in August 2023
Reviewed: August 21, 2023
Cabrera
United States of AmericaThere are no comments available for this review
Stayed in August 2023
Dallas, USA
Ahmedabad, India
Noja, Spain
Pilanesberg, South Africa
Tarapoto, Peru
Nivå, Denmark
Girasole, Italy
Bundaberg, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content