My keys wouldn’t work had to go to the desk every time I went out the back door

It was clean and the breakfast was good.

Stayed in April 2024

We had a non smoking room but the room smelled like smoke. This is a huge turn off for me.

The room was spacious. It was in a sketchy part of town but the armed security was a nice addition. I felt safer. Bed was soft and comfortable. Dove products in showers.

Stayed in April 2024

No coffee

Bed and pillows

Stayed in April 2024

The hotel doesn't provide shampoo/conditioner

Good breakfast and modern vibe

Stayed in April 2024

It was not the same Wingate hotel as I expected. Lobby area was nice but in our room still used bang up furniture and old stained chair. Outside and parking area also looks old.

Stayed in April 2024

Bag of dog poop by our car parked in handicap Shady area Bkfst not good

Easy on and off

Stayed in April 2024

The beds and chairs were SO uncomfortable. Rock hard. My hips hurt after sleeping on that mattress. For the age of the hotel and location I think it should have been about $20 cheaper a night. Also our Uber eats delivery driver stole our food. Not the hotel’s fault but maybe indicative of the part of town we were in.

It was fine for one night, the staff was nice, there was gated parking.

Stayed in March 2024

Nice rooms

Very clean

Stayed in March 2024

I specifically picked this hotel (and paid more for it) so that I could sue the exercise room. Not treadmills were locked and they did not know how to get them to work. (Kudos to front desk for trying - she was even googling ways to get it out of Safe mode so that I could use them). But it didn’t work.

Room was great. Staff was friendly. Breakfast Persians as the BEST! She was so nice making sure everyone got hot food and what they wanted.

Stayed in March 2024

Room smelled. Not the fault of the staff nor something I would expect regularly, so not really docking them for that. Also it's Memphis so there's no such thing as a safe location.

Staff was friendly and helpful. The carpets in the room had just been shampooed so it smelled a little like feet. Hot tub was nice and at the price, the room couldn't be beat.

Stayed in March 2024

Parking was tight for a full size truck

Beds was so soft and comfortable

Stayed in March 2024

I felt that the breakfast could have been better, and that it was a little more to do inside the hotel itself. We didn’t get any extra towels for the nights that we stayed, when we used if not all, almost the first night. Also it was a bug in our bathroom, didn’t say anything to the front staff because it was the only one we saw and it was check out day anyways. But overall we had a nice stay.

I like the space of the rooms and the bed were also nice too. Every one kept to themselves, but also assisted with things that did occur and did it swiftly.

Stayed in February 2024

You can tell the place was newly renovated, but those renovations won't last more than 2 more years. Our room door never fully latched when we locked and closed it, so that lack of security was very concerning. The hotel was also completely out of hand/body soap, even in the main floor bathroom. When I asked the front desk about it, they apologized and confirmed they were out. May be a supply or management mistake, but not a good look.

The staff were remarkably kind and patient. The battery for our room's door lock had died, and the front desk attendee fixed the issue immediately. The cleaning staff is incredibly sweet too! Parking lot was well lit and the presence of security cameras did help despite the location. Love love that there is not a pet fee included, and there is a designated spot to take your four legged friend out to use the bathroom. Clean rooms too!

Stayed in February 2024

The rooms were freezing. No way to adjust the thermostat. Changed rooms. Same problem. New room open to lot of road noise. Not happy with gunfire and sirens in the early morning hours.

Breakfast was great. Good variety. Loved dog friendly.

Stayed in December 2023

TV and aircon did not work. In terms of aircon were were offered a discount or to move room. Since we had unpacked, we opted for the 15% discount. but I am yet to hear about this. The hotel said they let Booking.com know so I don't know if this has happened or not. I have not heard back from Booking,com. It is now 5 days later. In terms of the TV, the person on duty tried to fix it but had to keep leaving to help guests which in the middle of the night did not suit us so we told him to leave it for that evening. Then the next day we went out.

Spacious, clean rooms and bathrooms with comfortable big bed. Staff were also super helpful and friendly.

Stayed in January 2024

Did not have breakfast

Did not have breakfast

Stayed in December 2023

There was only one person working at 5p when we checked in and it was clear he was having to work as both front desk and maintenance. The TV didn’t work and the staff wasn’t able to do anything about it. Fortunately they did offer a discount on my stay. The breakfast was ok - would recommend passing on it and going elsewhere.

The bed was very comfortable. The bathroom was large and had all the expected amenities.

Stayed in January 2024

Breakfast was limited but ok

Most was good

Stayed in December 2023

Only small slight issue was that I did not know I had to pay an 100.00 deposit fee for using my debit card. I wasn't prepared to pay that up front, but I was promised to get that back within 3-5 business days, so as long as I get my deposit back, the whole stay would be a great experience.

The place was clean, the staff was friendly, and I loved the room, I liked how they had updated amenities there with the usb chargers connected with the wall and light fixtures. Also, their alarm clock had a built-in Bluetooth feature that I loved cause I forgot to bring both my plug-in adapter to charge with and my mini Bluetooth speaker I normally take when on trips. They were out of pancakes when I woke up for the complimentary free breakfast, but the eggs, biscuits, and sausage were good!

Stayed in November 2023

It was under construction, lack of parking, and muddy parking lot in the back, I was there on church business, my shoes stayed muddy

Good and clean

Stayed in November 2023

Location was scarey, pool was closed.

Our rooms were just redone.

Stayed in October 2023

Parking lot was a little tight, and the neighborhood was a little sketchy.

Location was close to the highway.

Stayed in October 2023

Pillows not enough of them and when I asked for two more they said they didn’t have anymore

Stayed in October 2023

The jacuzzi tub had no cool water, straight steaming hot, couldn't get right it

The room looked exactly like the pictures

Stayed in October 2023