2428 Winfield Dunn Parkway, Sevierville, TN 37764, United States of America
#71 of 238 hotels in Sevierville
Guests' ChoiceBased on 1829 hotel reviews
7.7Cleanliness
8.1
Comfort
8.0
Location
8.5
Facilities
7.9
Staff
8.8
Value for money
7.9
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 9, 2024
Lory
United States of AmericaThe bed sheets felt a little damp and a bit musty. Being that we were in a pet friendly room, there was a bit of a dog smell. Breakfast was good, but they didn't have the full breakfast during the week day.
This is a great place to stay if you are traveling with pets. Their rooms on the first and second floor are pet friendly with vinyl floors. The pet fee is reasonable; $25 per pet with a max of 2 pets. The location is out of the busy area, but a short drive to all the attractions . Staff was friendly. The pool looked nice. I liked that an exercise facility was onsite; 3 treadmills, a bike, weights, and elliptical.
Stayed in May 2024
Reviewed: May 6, 2024
Kalan
United States of AmericaIf u wanna use any other entrance be prepared for stairs and the keycard entrances.
The room was clean & comfortable. Had its own K-Cup coffee pot, microwave, & mini fridge. The staff was super helpful and the in-door pool was a great addition. We would definitely stay here again.
Stayed in April 2024
Reviewed: May 5, 2024
Shivam
United States of AmericaGood location
Stayed in April 2024
Reviewed: April 27, 2024
Haley
United States of AmericaNot very soundproof. Could hear everything happening out in the hall.
Good location, very comfortable and clean
Stayed in April 2024
Reviewed: April 25, 2024
Katherine
United States of Americato much noise from other rooms and road.
The facilities were great. Loved that the room had tile floors vs carpet. My only suggestion is to somehow sound proof the window and rooms. Way to much road noise and you can hear everything in the next room. Otherwise, the staff was very friendly, room was clean and I enjoyed my stay.
Stayed in March 2024
Reviewed: April 21, 2024
Deangela
United States of AmericaMost of it was great. Just the parking lot needed a little attention. Nothing major.
The pool. Great for kids. Not very deep. Very warm. Loved the jets. Also loved the waffles and comfortable bed.
Stayed in April 2024
Reviewed: April 15, 2024
Kathy
United States of AmericaVery pet friendly!
Stayed in April 2024
Reviewed: April 8, 2024
Jennifer
United States of AmericaThere are areas that need to be cleaned better. Behind the doors and the actual doors need to be wiped down. The showers need to be taken care of because you can see mold starting in the cracks. The toilets behind the seat and the tank needs to be cleaned better.
The staff is accommodating and nice. The location is nice to take in all of the attractions around the area. The beds were comfortable and clean.
Stayed in April 2024
Reviewed: April 8, 2024
Ecklar
United States of AmericaOne room key never worked and our bathroom exhaust fan didn’t work
Good location
Stayed in April 2024
Reviewed: April 1, 2024
Jennifer
United States of AmericaCleaning could have been a little better. Elevator could use maintenance. Supplies missing in room and downstairs restroom.
Indoor spa pool. Staff was very nice. Great location. Quiet.
Stayed in March 2024
Reviewed: March 30, 2024
Hawkins
United States of AmericaI can't think of anything really.
The breakfast had a good variety. The staff was very helpful. The location was good for us. We were stopping overnight, on the way further west. The room was clean- a must!!
Stayed in March 2024
Reviewed: March 30, 2024
Snookie
United States of AmericaI love the location it's 15-30 mins from everything. You're literally on the strip but not on the crowd strip. The beds are comfy, and the rooms were clean. We went when they were renovating, so there weren't many guest. The breakfast was great. The indoor pool was clean. The staff was excellent. Parking was good.
Stayed in March 2024
Reviewed: March 30, 2024
Adams
United States of AmericaThe hotel is pet friendly which I didn't mind at all, however there was a dog right above us who barked non stop..I'm assuming whenever his owners left, he would be in a cage so he barked constantly but it was different times of the day..other than that I enjoyed our stay
Customer service was great, the staff was very friendly and helpful; the rooms were nice, we really enjoyed the heated pool; loved the location..it was surrounded by a lot of shops and restaurants
Stayed in March 2024
Reviewed: March 28, 2024
Karen
United States of AmericaFloors were sticky, building was older but not terrible.
Location, staff
Stayed in March 2024
Reviewed: March 28, 2024
Leanne
United States of AmericaThe soap was not filled in the shower. There was an opened bag of beef jerky left in the room refrigerator. The bathroom and elevators were not very clean. The Christmas wreath hanging over the front door in March shows a lack of upkeep on the property.
The breakfast was decent and the beds were okay.
Stayed in March 2024
Reviewed: March 28, 2024
Cherish
United States of Americaevery thing was good
Stayed in March 2024
Reviewed: March 24, 2024
Melanieml
United States of AmericaI hated having the dog across the hall cry for hours and being greeted with dog hair into our room all over the floor.
Beds were comfortable, breakfast was good!
Stayed in March 2024
Reviewed: March 17, 2024
Emma
United States of AmericaThe AC unit wouldn’t change settings.
The hotel was very clean!
Stayed in March 2024
Reviewed: March 13, 2024
Johnsgirl75
United States of AmericaBathroom didn't feel quite as clean, could be cause it needs updated
Very friendly helpful staff. The breakfast was better this time than last year. Very grateful they allow dogs
Stayed in March 2024
Reviewed: March 11, 2024
Victoria
United States of AmericaPillows were not great and bed was uncomfortable.
Friendly staff clean and great breakfast.
Stayed in March 2024
Reviewed: March 11, 2024
Amber
United States of AmericaOnly complaint was the indoor pool was warmer then we expected and a bit crowed and smaller then assumed. Over all though they place was nice and will stay again
Very good hot breakfast. Clean rooms. Plenty of towels.. loved they had shampoo and bodywash in the shower..
Stayed in March 2024
Reviewed: March 9, 2024
Debraha
United States of AmericaNoisy
Stayed in March 2024
Reviewed: March 8, 2024
George
United States of AmericaFor the price, the amenities were good. I worked out, indoor swim was available, breakfast adequate but not great. Need to offer sweets in the purchase pantry.
The staff was very welcoming and helpful. It made all the difference to me.
Stayed in March 2024
Reviewed: February 29, 2024
Tammethia
United States of AmericaHad problems with key cards for room other than that was great
Staff was great and very clean
Stayed in February 2024
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