Reviews of The Terrace Hotel at Lake Junaluska 2 stars
689 North Lakeshore Drive, Lake Junaluska, NC 28745-8718, United States

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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery pretty and peaceful. Rocking chairs on the deck overlooking the lake was relaxing f
The furnishing in the room were badly scratched and obviously very used. Needs replaced
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLaura at the front desk was exceptional! She was so kind and made some excellent suggestions for restaurants in the area. Both of the young women at the front desk were friendly and smiled and were very helpful and pleasant.
The breakfast lacked taste and options. The food wasn't tasty and lost its appeal right away. I think this place needs to make some better decisions and bring some great tasting food and more fresh options. Everything looked tired or least desirable.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast overall for the family with lots of choices. Very nice beverage choices! Great coffee!!! Liked table settings done so nicely! Appreciate variety of seating options outside of our room, especially level 2. Love the rockers outdoors. Enjoyed the lake view!!!
Special breads were too dry and/or pasty. Fruit salad looked like leftovers. Would like to see more yogurt choices. Looks like you are making too much food for our stay during a quiet week. Would be great to be greeted warmly at the entrance to dining. Love the hanging baskets of flowers and all the beautiful flowers on your grounds!!!
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe room had a wonderful lake view and was very nice and clean. The lake, maid service, front desk, food, location, all staff, available activities, gift shop, etc. all were excellent!
No negatives
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLocation. Breakfast was great!
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewBreakfast was quite good, buffet style, hot and tasty. Room were big enough and the view was great. No housekeeping services but there was a fridge in the room and a microwave in the hallway near the ice machine so it had everything we needed.
Lots of help but staff tended to talk to each other and it took a long time to get fresh coffee when it ran out at 8:30!! Could have eaten on outside deck but it was hard to get to and staff did not seem to encourage it. Parking is confusing at first, and it's not clear how to get back in to the hotel fromm the lots.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewActivities around the area were great.
Bathroom was small.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBeautiful location. Lake was fantastic. Staff and people were very nice. Bed was so comfortable.
Good breakfast but food was cold. No microwave to warm anything up. Only thing that needs improvement.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewI licked the showers and the cleanliness.
Had to wait an extra hour and a half before I could check in. No linens. I had a view of a bank. And got charged 15 extra dollars from my hotel for a hell I don't know what. I'll never go there again
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewIt was comfortable and relaxing, perfect for family.
N/A
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewGood
All facilities were down the street
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewWe love the view and how peaceful Lake Junaluska is! Very relaxing stay.
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewEverything
I loved everything
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewIt is a beautiful view, quiet, relaxing space. All staff were very friendly.
There are very few food places nearby and things close early. If you are driving and arrive later, you have to go away from the area to find food.
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewVery good, especially the cinnamon scones!!! :)
Really, just the unforeseen water shut-off situation...
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewPeace and quiet, the view, staff and price.
Having no restaurant options on the grounds, for dinner.