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  5. Reviews of Clarion Hotel & Conference Center Lansing West

Reviews of Clarion Hotel & Conference Center Lansing West 2 stars

7501 West Saginaw Highway, Lansing, MI 48917, United States

#26 of 34 hotels in Lansing

Guests' Choice

Review score

Based on 611 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.0

  • Location

    7.9

  • Facilities

    6.3

  • Staff

    7.4

  • Value for money

    7.0

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 17 August 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Two Queen Size Beds Nonsmoking
    • Stayed 1 night
    • Submitted via mobile

    The major complaint is that on the outside of the building the old Ramada sign remained and we could not find it. The was only a banner at the check in desk. It had recently changed ownership. In the middle of a huge renovation. Rooms and pool area were great but the rest of the building was terrible. I understand staying open while under construction, but the customer should nade aware of what to expect before getting there. Especially explaining ihe hotel was the old Ramada.

    Breakfast wasn't bad. Eggs dry. No yogurt in the frig. Home fries were tasty. Slow to keep up with breakfast traffic. Eating space tight.

    Stayed in August 2025

  • Reviewed: 8 May 2025

    7.0
    Comfortable and cheap
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Older outdated hotel, but they are busy trying to update it and keep it fresh.

    Good location and cheap rates. Good breakfast. Warm and fresh

    Stayed in April 2025

  • Reviewed: 25 April 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • One King Size Bed Nonsmoking
    • Stayed 1 night
    • Submitted via mobile

    The smell of cigarettes walking into his lobby

    The room was remodeled and very comfortable.

    Stayed in April 2025

  • Reviewed: 22 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Heated indoor pool

    Stayed in March 2025

  • Reviewed: 14 April 2025

    6.0
    Cheap and decent location.they NEED to fix the hot tub! And stop treating guest like criminals over breakfast
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    They act like the breakfast is going to be stolen everyday they give tickets (not enough) and won’t let you take any food or drink to the rooms. The hot tub is a JOKE its been broken for well over a year and doubt they will fix it ever, walking the hallways you see sheets (like actual bed sheets) covering up holes in the walls.

    Location was fine pool is big room was clean

    Stayed in March 2025

  • Reviewed: 4 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Was transitioning to Clarion from Ramada and not completed. Also confusion about that as we were charged by Ramada and not Clarion.

    Location and price

    Stayed in March 2025

  • Reviewed: 30 March 2025

    7.0
    It was a good stay for the price. All the way around.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They give you a Voucher for the free breakfast. I misplaced my card sleave by the pool and the receptionest wouldn't replace that. The one lady at the desk at least but i think If the owner was there at the time he would have but she acted like she didn't even want to replace my key card.

    The new owner was very nice. They haven't been open for 2 months The yet. They are still remodeling the place has potential. The just got ride on toys for small children right outside the pool area and many toddlers enjoyed them. It was fun for all ages. When they are all done fixing the building completely it will be a very nice place all the way around. I would stay there again.

    Stayed in March 2025

  • Reviewed: 14 March 2025

    7.0
    Very responsive if you have any issues
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Pool View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Had a few issues, one with the hot water and then one with the shower head. But I can say the staff handed it extremely well they gave us a new room for the hot water issue and maintenance came in very soon after the issue with the shower head. So all in all they're doing a great job as far as guest satisfaction. I know a lot of the hotel is under renovation, so with that said bang for your buck this is still the best spot in town.

    Stayed in March 2025

  • Reviewed: 4 February 2025

    7.0
    But a worn and tired prooerty.
    • Business trip
    • Solo traveller
    • King Room with Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old furnishings in need of repair.

    Price, attached restaurant, location.

    Stayed in January 2025

  • Reviewed: 22 January 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms were not sound proof. Whole night we were not able to sleep and my kid was disturbed by weird nosies. Bathroom was very worn out n stained everywhere

    All facilities like mini fridge and microwave are available

    Stayed in December 2024

  • Reviewed: 13 January 2025

    5.0
    Could've been much better:
    • Family with young children
    • Deluxe King Studio Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Used condom under couch in room. Room was freezing the first night and second night was slightly warm. Had to bring my own heaters.

    Most of the staff were helpful and kind. One was named Tanya was extremely rude and unhelpful.

    Stayed in January 2025

  • Reviewed: 11 December 2024

    6.0
    Wanted to get into pool
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was is bad need of a scrubbing looked frightening at night

    Roomy rooms, the breakfast buffet

    Stayed in December 2024

  • Reviewed: 7 December 2024

    6.0
    It was ok, but really put off by the extra charge for ousband had to use his walker to get around.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Pet Friendly/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were never informed that there was an extra pet charge as the hotel listed "dog friendly" so we reserved a pet friendly room only to be charged an extra $40 for the night, plus taxes plus room charge. Told the clerk that it was never published about the extra dog charge of $40. Our vet doesn't even charge that much for a 1 night stay & our pet is small. If we would have known about the extra charge, then we would have made different arrangements

    Location was good

    Stayed in December 2024

  • Reviewed: 2 December 2024

    6.0
    Great area and price, no bells or whistles but works in a pinch.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Pool View - Non-Smoking
    • Stayed 3 nights

    The hotel is run down. There are lots of rooms that seem to be abandoned or in complete disrepair, sometimes it felt a little scary walking through the hallway. The pet relief area is also a bit of a hike and inconvenient.

    It was a busy weekend (parents weekend for MSU) and the price was right for our last minute trip. The area the hotel is in is nice and offers shopping and food options. The room was clean and a great size. Breakfast was included and sufficient.

    Stayed in November 2024

  • Reviewed: 26 October 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room with Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Fire alarm went off

    Stayed in October 2024

  • Reviewed: 22 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good value. Hot breakfast was decent. Large room. Very good bed. Free parking. Restaurants nearby.

    Stayed in October 2024

  • Reviewed: 10 October 2024

    7.0
    It was a pretty good stay with a few minor mishaps. Overall, I would go again.
    • Leisure trip
    • Couple
    • Queen Room - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We were here for a couple of days. It was hard to get towels. There were flies in our room. We got a new room. I wish the pool was in better condition. The microwave/refrigerator was not cleaned. I wish the cleaning was a little better in the room.

    They have every channel on the TV, and the AC works, front desk comes pretty fast when there’s a problem.

    Stayed in September 2024

  • Reviewed: 7 October 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Outdated, some areas smell awful like cigarette smoke

    Friendly staff

    Stayed in October 2024

  • Reviewed: 5 October 2024

    6.0
    Poor design, could have allocated slightly better footage for the bathroom
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Arrived in our assigned room with water supply turned off. We were later informed that they are doing some maintenance work. Poorly designed bathroom with door in the way of the toilet bowl! Plumbings are badly installed and wobbly, could be loose and broken easily!

    Affordable

    Stayed in October 2024

  • Reviewed: 3 October 2024

    7.0
    Expensive for the quality of the rooms and motel.
    • Leisure trip
    • Couple
    • King Room with Pool View - Non-Smoking
    • Stayed 1 night

    Room and motel are old ands need of refreshing.

    Breakfast options were good and plentiful.

    Stayed in September 2024

  • Reviewed: 3 October 2024

    6.0
    Meh hotel
    • Leisure trip
    • Couple
    • 2 Queen Beds, Superior, Full Bath, Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Too expensive for a old hotel. Couldn’t take breakfast to go, which is very cheap to me.

    Convenient location and clean room

    Stayed in September 2024

  • Reviewed: 2 October 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn't like the fact when they didn't clean room as much as they should have every 4 days we would get cleaned

    We liked the location....the staff was very nice.

    Stayed in September 2024

  • Reviewed: 30 September 2024

    5.0
    We won’t be back, definitely not worth the money!!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room smelled like a cigarette. Super gross. The air conditioning unit barely worked.

    Location

    Stayed in September 2024

  • Reviewed: 30 September 2024

    5.0
    Its cheap.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Pool View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was dirty and bathroom constantly smelled. Lots of outdated and broken stuff. Our light and phone chargers by the bed didnt work. No bathroom fan.

    Location

    Stayed in September 2024

Showing 1 – 25

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