Reviews of The Jay, Autograph Collection 4 stars
433 Clay Street, Financial District, San Francisco, CA 94111, United States
Loading
Guests also reviewed these properties:
Kolkata, India
Vientiane, Laos
Rakovica, Croatia
Twisp, United States
Kentisbury, United Kingdom
Grindelwald, Switzerland
Lenno, Italy
Beynac-et-Cazenac, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewOnce you walk in let your dream getaway begin!
Nothing that I didn’t like.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewNewly refurbished
Water has zero pressure. And that sucks. Breakfast was solid as all inclusive but wasn’t.
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe room was huge !!! And the property was so clean !
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewI had an exceptional stay at this luxury hotel. The ambiance exudes elegance and comfort, creating a truly relaxing experience from the moment you arrive. The rooms are impeccably designed, spacious, and thoughtfully appointed to ensure maximum comfort. The service throughout the property was consistently attentive and professional, reflecting a high standard of hospitality. I highly recommend this hotel to anyone seeking a refined and memorable stay.
Reviewed: 23 February 2025 · Stayed in January 2025
Verified reviewThe rooms were lovely and one had a great view of the harbour.
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewIt’s located in a relatively safe area.
The beds seemed were messy when I entered the room. Pillows on the ground. The tea and coffee station hadn’t been replaced either
Dear Maree, We have taken your feedback with the utmost seriousness, and we strive to make improvements within our team to ensure the best possible experience for your future visits. Thank you for your time, and we hope to welcome you back. Best regards, Amber Lopez Guest Services Manager
Dear Maree, We have taken your feedback with the utmost seriousness, and we strive to make improvements within our team to ensure the best possible experience for your future visits. Thank you for your time, and we hope to welcome you back.… Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewGreat quite position but walking distance to the main attractions. Amazing rooms and beds.
Nothing qat all
Thank you for providing such a wonderful rating, Angela! It was a pleasure to host you and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future. Best Regards, Amber Lopez, Guest Service Manager
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewThe hotel was in a great location, clean and comfortable. However, because of the staff, I will never return to this hotel.
The staff members were not coordinating well with each other. I was charged for an umbrella, with the claim that I had not returned it, which is completely false. Upon my arrival at the front door, I was instructed to return the umbrella. I even emailed them to explain that we returned it every day, but they have not responded to my emails. The staff was indifferent, and I didn’t feel welcomed, possibly because it was the end of the year.
Dear Liridon, we are sorry to hear of your negative experience, we have not received a call or email in regard to an umbrella dispute. For the inconvenience I have refunded the umbrella of $30. The receipt was emailed to you separately, thank you kindly.
Dear Liridon, we are sorry to hear of your negative experience, we have not received a call or email in regard to an umbrella dispute. For the inconvenience I have refunded the umbrella of $30. The receipt was emailed to you separately, tha… Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 17 December 2024 · Stayed in November 2024
Verified reviewBeautiful room design and a perfect view of San Francisco and the water
Thank you for providing such a wonderful rating, Yael! It was a pleasure to host you and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future. Best Regards, Amber Lopez, Guest Service Manager
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewGood location from Ferry Terminal. Nice lounge
Thank you for providing such a wonderful rating, Alan! It was a pleasure to host you and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future. Best Regards, Amber Lopez, Guest Service Manager
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewReviewed: 24 November 2024 · Stayed in November 2024
Verified reviewFrom the moment you step inside, the experience feels magical. I was warmly greeted by the doormen, and the staff was exceptionally friendly. The check-in process was quick and seamless. The room was absolutely stunning—just like the pictures—and I was pleasantly surprised by the well-stocked minibar and in-room snacks. The restaurant and bar were incredibly high-end and classy, with strong, expertly crafted drinks and delicious food. It’s the perfect getaway for a fancy and romantic time with your partner. I will definitely be staying here again!
While I understand that fancy restaurants and bars typically don’t have TVs, as a sports fan, I would have appreciated at least one screen at the bar. It was a Friday night with the Warriors playing and a fight on as well, and it would have been great to catch some of the action while enjoying the excellent atmosphere.
On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are pleased to hear that you were satisfied with our newly renovated accommodations and the service that you received from our staff. We are so glad that you enjoyed your stay with us and we hope to welcome you back soon! Britt Johnson Guest Services Manager
On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are pleased to hear that you were satisfied with our newly renovated accommodations and the service that you received from our staff. We are so glad t… Show more
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewEverything- amazing hotel! View is stunning! Deserves 5*!
Everything was perfect!
Thank you for providing such a wonderful rating, Olena! It was a pleasure to host you and we are elated you enjoyed your stay despite the weak shower pressure. We will inform our maintenance team right away. It would be an honor to welcome you back again in the future. Best Regards, Amber Lopez, Guest Service Manager
Thank you for providing such a wonderful rating, Olena! It was a pleasure to host you and we are elated you enjoyed your stay despite the weak shower pressure. We will inform our maintenance team right away. It would be an honor to welcome … Show more