Reviews of Ledges Hotel 3 stars
120 Falls Avenue, Hawley, PA 18428, United States
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewsetting lounge excellent
no mini fridge tv not hooked up to channels it was expected you ( the customer) sign in to your own netflix
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat location...
Too many stairs, to get to the room and even to go to bed, way too many stairs with no one to help with the luggage. We had to open and leave all the suitcases in the car....
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewNice
Did not see that the sheets were dirty until the morning We arrived late and our keys and instructions were hanging outside the hotel on the entrance door Not safe The only way to contact the hotel was through text messages
Reviewed: 30 July 2025 · Stayed in May 2025
Verified reviewLocation Coffee
We should have been told about the ongoing loud construction by the pool. We would have probably not booked if we were made aware of that issue
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewBeautiful setting. Very good food in restaurant Glass!
Appreciate the breakfast allowance but the food at Cocoon coffee shop was terrible. Cold, soggy eggs and potatoes. Threw it away.
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewBeautiful setting next to the waterfall
Rooms are small
Hi Kate, Thank you for your review! We're so glad to hear you enjoyed your stay. We hope to welcome you back in the future! Best, The Ledges Hotel Team
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewVery nice outdoor seating area with a series of waterfalls going past the restaurant.
Room was smaller than expected. No mini refrigerator or microwave. Noisy family above.
Hi Thomas, Thank you for your review! We're glad to hear you enjoyed your stay. As a historic property, some rooms do run on the cozier side, and we don’t include kitchen appliances in all room types, but we understand how that can impact your stay. Please be assured we appreciate your feedback and have taken it under review. We hope to welcome you back soon! Best, The Ledges Hotel Team
Hi Thomas, Thank you for your review! We're glad to hear you enjoyed your stay. As a historic property, some rooms do run on the cozier side, and we don’t include kitchen appliances in all room types, but we understand how that can im… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewBeautiful setting and location by a waterfall. The restaurant was good, staff was very nice and helpful.
We were given a very noisy room right next to reception. We didn’t sleep most of the night due to foot traffic, loud music and noisy neighbors. It’s a shame because the setting is lovely.
Hi Ralitza, Thank you for your review! We're delighted to hear you enjoyed the amenities, the waterfall, and the Glass restaurant. We love our staff as well! We’re truly sorry your room location made it hard to get a good night’s rest. While the waterfalls provide peaceful ambiance, the lobby unfortunately isn’t always as quiet. We completely understand how frustrating that must have been and appreciate you bringing it to our attention. We’d love the chance to welcome you back to a quieter room - hopefully one where the only sound you’ll hear is the water flowing by. Best, The Ledges Hotel Team
Hi Ralitza, Thank you for your review! We're delighted to hear you enjoyed the amenities, the waterfall, and the Glass restaurant. We love our staff as well! We’re truly sorry your room location made it hard to get a good night’s rest… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewIt was so beautiful and peaceful.
Hi Doreen, Thank you for the lovely review! We’re so glad to hear you enjoyed your stay. Beautiful and peaceful is exactly the experience we aim for. We hope to welcome you back soon! Best, The Ledges Hotel Team
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewBeautiful scenery. Lovely staff. Clean and accommodating site.
Hi Badman, Thank you for your review! We're so glad to hear you enjoyed your stay. We love our staff too! We hope to welcome you back in the future! Best, The Ledges Hotel Team
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThe staff were outstanding! Friendly, warm, welcoming. The scenery is spectacular. I'll definitely come back.
Nothing, it was a perfect stay.
Hi Kaylie, That's wonderful to hear! Thank you for your feedback. We love our staff too, and we're lucky to be in such a naturally beautiful location! We hope to see you again soon! Best, The Ledges Hotel Team
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewI like that it was a unique hotel in a unique setting. The breakfast credits were a good bonus. The hotel staff seemed very accommodating. The Glass restaurant onsite was pricey but food was good.
The rooms need major updating. The air conditioner was loud at night, the toilet paper holder kept falling off the wall. Looked like in the rooms that the celling was falling apart. For what they charge a night this should be looked at.
Hi Schaffer, Thank you for your review! We're so glad you enjoyed the dining options and the environment. We’re sorry the room didn’t meet your expectations. As a historic property, some areas show their age, but your comments about maintenance are taken seriously and shared with our team to improve. We hope you’ll consider trying our other properties and give us another chance to impress. Best, The Ledges Hotel Team
Hi Schaffer, Thank you for your review! We're so glad you enjoyed the dining options and the environment. We’re sorry the room didn’t meet your expectations. As a historic property, some areas show their age, but your comments about m… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThis hotel is literally a hidden Gem, and I mean hidden. It's down a small hill literally hidden. The hotel is beautiful the falls are private to the hotel and their restaurant. Restaurant is open to the public but closes at 8:30 pm. Restaurant is a little pricey but not noisy and the environment is nice. Service throughout are stay was 10/10 I highly recommend for a couples retreat. Nice quiet stay and you get a daily breakfast credit to either of 2 places to eat. Also their front desk person Dave was amazing.
Their is no on-site gym or pool which is ok as the booking did not mention it. Also the room keys were literally still physical keys which gave it a bit of outdated feel but ,thats ok that was not such a big deal. No ice machine must ask front desk for ice. Also note on booking not all rooms bring a microwave or fridge pay close attention when booking.
Hi Alexander, Thank you for your review! We're so happy to hear you enjoyed your stay. We love Dave and all our staff, too! As a historic property, we appreciate your understanding of our old-school touches like physical keys. While we do offer in-town gym services at Lake Region Fitness and pool services at Silver Birches Resort, with a complimentary shuttle service for guests, we understand how it can be inconvenient to not have these amenities on-site. We always aim to balance classic charm with comfort, and your feedback helps us improve the guest experience. We hope to welcome you back soon! Best, The Ledges Hotel Team
Hi Alexander, Thank you for your review! We're so happy to hear you enjoyed your stay. We love Dave and all our staff, too! As a historic property, we appreciate your understanding of our old-school touches like physical keys. While w… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewUnique location situated on a beautiful waterfall, wonderful staff !
Old carpet, uncomfortable mattress and pillow, king size room duplex has swirling stairs to get to the bedroom which is horrible and could be danger to some, the floor on the 2nd floor duplex is not leveled to a point where you feel off balance walking. Bathroom and shower have no door which is so wrong !You can’t do your business in private. That’s just a NO GO ! television screen is so small for the room size it’s Will cause you to strain your eyes out.
Hi Adir, Thank you for your review! We're glad you had a great experience with our team and the beauty of the location. We’re lucky to have both! We’re sorry to hear about your experience with our room design. Our historic structure does come with some quirks (like spiral stairs and open-concept bathrooms) that aren’t for everyone, and we understand how that can impact comfort. Your comments about the furnishings and layout are appreciated and have been taken under review. We hope you’ll give us the chance to welcome you back, perhaps in a different room! Best, The Ledges Hotel Team
Hi Adir, Thank you for your review! We're glad you had a great experience with our team and the beauty of the location. We’re lucky to have both! We’re sorry to hear about your experience with our room design. Our historic structure d… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocation
Some minor hiccups.
Hi Ann, Thank you for your review! We're glad you enjoyed your stay with us. We hope to welcome you back soon! Best, The Ledges Hotel Team
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThe scenery of the hotel was beautiful. It was located right on waterfalls and there are great places on the property to take pictures. It's a very relaxing and scenic hotel. They had outdoor seating too which was great! They had a neat service on the tv where it would give you ideas sort of like concierge at your fingertips. There was a little mini fridge in the room which was nice. The hotel also had free coffee and tea in the lobby.
I did not like the pillows in the hotel. They were very uncomfortable. There was some loud noises at night which woke me up. It was a little pricey for the location.
Dear Guest, We're so glad to hear you found the hotel and location peaceful, and we're happy to hear you enjoyed the amenities! We appreciate your feedback, and we've taken your comments about the pillows and the price under review. We hope to welcome you back soon! Best, The Ledges Hotel Team
Dear Guest, We're so glad to hear you found the hotel and location peaceful, and we're happy to hear you enjoyed the amenities! We appreciate your feedback, and we've taken your comments about the pillows and the price under re… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe breakfast place was great. Staff there was accommodating and had great selections to choose from. I had the delicious Jersey breakfast sandwich - which was hot and fresh.
Hi Daniel, Thanks for your review! We're so happy to hear you enjoyed your stay. The Jersey sandwich is one of our favorites, too. We hope to welcome you back soon! Best, The Ledges Hotel Team
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewThe location is beautiful and the staff was friendly.
The room temperature was not consistent and the lack of privacy for the bathroom setup was not what I expected. The spiral staircase was a negative for me. To narrow and high.
Hi Jennifer, Thanks for your review! We're so happy to hear you had a pleasant experience with our staff, and we agree that we're lucky to be in the location we're in. We're sorry to hear that your room was not to your liking. As a historic property, we do have some unique quirks in our architecture, but we can understand how that historic experience isn't for everyone. We hope to welcome you back soon, perhaps in a different room layout. Best, The Ledges Hotel Team
Hi Jennifer, Thanks for your review! We're so happy to hear you had a pleasant experience with our staff, and we agree that we're lucky to be in the location we're in. We're sorry to hear that your room was not to your lik… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewI stopped here after a retreat at the Himalayan Institute. Everything about this place is great. Prices are a bit higher because they provide access to their sister properties, that I did not take advantage of. Under different circumstances, I absolutely would. I opted to walk up to breakfast and it did not disappoint! The property being directly on a waterfall was quite soothing and entertaining in its own right.
My only regret was that I didn't have more time to take advantage of the amenities. This is a hotel that wants you to enjoy your stay, not simply sleep there.
Hi Lidija, Thank you for your review! We're delighted to hear you enjoyed your stay with us, and you're absolutely correct that the intention for every guest is to be able to savor the entire stay experience, not just sleep here. We hope you'll come visit us again soon so you can try out some of the amenities and resort activities at our sister properties here in Hawley! Best, The Ledges Hotel Team
Hi Lidija, Thank you for your review! We're delighted to hear you enjoyed your stay with us, and you're absolutely correct that the intention for every guest is to be able to savor the entire stay experience, not just sleep here. W… Show more