House keeping

Stayed in October 2023

No proper restaurant in the club. Units need renovation.

Great service of staff

Stayed in August 2023

charging for housekeeping services once in a five day stay seems a little petty

great amenities

Stayed in May 2023

the staff/service. they made us wait until 17.30 until we got our room, eventhough we arrived on time before 16.00 as per check-in time. they also promised to inform us when the room was ready, but we never got the call. we only got the room after i asked, that was at 17.30

the unit/property is excellent. we really enjoyed our stay👍👍👍

Stayed in January 2023

The fact it didn’t have its own spa treatment area working fulltime. We had to go down to the Hythe to get the experience we wanted. Also, we were travelling with kids, the S’mores pack gad to be paid for versus The Hythe that offered it for free, we stumbled across this as we went over to get a coffee.

location, facilities, house keeping staff

Stayed in December 2022

A little farther from the village than I’d like.

Very clean, staff was very kind and helpful, especially the valet.

Stayed in October 2022

Amazing valet staff. We were traveling in a large SUV with a car top carrier that was unable to be parked in the garage. The valet staff were so accommodating to us for our entire stay! Also love the shuttle service to the village. Great feature and so accommodating as well. Thank you for one of the best vacations we have ever had!

Stayed in June 2022

Paid parking is a joke. Especially when it's $55 per night!

I really liked how each unit has it's own wifi. Own password etc. Was quick and worked well. The residences were large and beds were comfy. I think they allowed dogs, which made for some pet hair being in the unit. Besides that and the $55 per night charge for parking, things were great.

Stayed in June 2022

the best place to go

Stayed in April 2022

Clean, safe and beautiful place to be with family a relaxing time, thanks

Stayed in March 2022

I like everything, nice to be there! Thanks for all, hugs

Stayed in March 2022

This could have been a 10 out 10 experience. The staff mishandled one of our snowboards. They eventually located it the next day, causing unnecessary inconvenience and anxiety.

A lux property with boot room to keep ones ski boots at night, and ski valet right by the lift. Pleasant live performance at the hotel bar everyday at 5. Our condo is beautifully decorated. Nice outdoor pool and hot tubs to relax.

Stayed in February 2022

can’t name a thing! if forced, I’d say hot tub available after 10pm

luxurious and convenient

Stayed in December 2021

Everything was amazing

Stayed in December 2021

I like everything, thanks for all

Stayed in November 2021

Thanks for all, nice place!

Stayed in October 2021

Dinner should have more choices on the menu.

Did not have breakfast

Stayed in September 2021

The Steam room in the Women's locker room downstairs where the workout room is, never worked the whole time during our stay even though we reported it at the beginning of our stay. But the men's steam room was always running.

We have fractional ownership at the Sebastian and love it there. Now we are considering joining the Marriott Destination Club so we can come back to the Ritz Carlton again. We have stayed at the Ritz in Maui and loved it, but the Ritz Carlton is way over the top as far as customer service and the staff. The first person to greet us was Daniel in valet who I will never forget. I have never met such a genuine and friendly gentleman who truly cares about the customers. He treat me and my family as royalty. Jackson and Logan are the other two people who treated us as royalty. Jackson had remembered us being Vail previous years and went out of his way for us. Awesome young man aiming to please. And of course Logan the star of the Ritz Carlton who went out of her way to please my family. Logan is genuine and has the best customer service skills ever. She was always aiming to go above and beyond for me and my family during our stay. We did not want to check out. We cannot wait to come stay at the Ritz Carlton again and again if only one of the owners rent out their property again. We live in Boulder as we have for many years (I am a native of Colorado and did get married in Vail) and come to Vail often.

Stayed in September 2021

amazing condo and location. wonderful all around

Stayed in September 2021

Would like more in-house dining

NA

Stayed in August 2021

I like so much this place, thanks for all

Stayed in August 2021

Booking.com said the 3 bedroom residence slept 10 but there was only one queen or king per room = 6p. We had to throw a person on couch and a blow up mattress . 🙄 This wasn’t a ritz problem but a booking.com problem. The residences are also managed by different co so ritz couldn’t fix problem. Our residence was managed by vail resorts. Also note: gym & spa is in lower level so no views while working out, etc.

It was a beautiful property, room lovely, location great! I would stay here again.

Stayed in August 2021

Stayed in a 2 bedroom residence. Exceeded all my expectations! Comfortable beds, huge space.

Stayed in August 2021

Thanks for all, nice place

Stayed in August 2021