369 West Grand Avenue, River North, Chicago, IL 60654, United States of America
#68 of 182 hotels in Chicago
Guests' ChoiceBased on 179 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
9.1
Facilities
8.8
Staff
8.5
Value for money
8.1
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Nicole
United States of AmericaStaff was not very knowledgeable about things when I needed to check in, the second bedroom was super hot no windows and no vents in the bedroom. Someone is always in my assign parking spot. Key card didn’t work had to go to front desk twice and they couldn’t get it to work either.
Love the location
Stayed in April 2024
Reviewed: April 19, 2024
Nicole
United States of AmericaThe elevator was little confusing as well as parking in the garage.
Location was great!
Stayed in February 2024
Reviewed: March 25, 2024
Nacide
United States of AmericaOutstanding downtown views from 27th floor
Stayed in March 2024
Reviewed: December 28, 2023
Stanley
United States of AmericaFront Desk staff - especially when we checked in on Christmas day night. Not very helpful and seemed disinterested. Absolutely no ambience in the buildingorin the apartment
Very upscale building and apartment. However Sparse amenities in the room. No paper towels or ice bucket. One roll of toilet paper. TV was nice and the view from the 27th floor was awesome
Stayed in December 2023
Reviewed: December 28, 2023
Christopher
United States of AmericaNo free parking
Nice view and very clean
Stayed in December 2023
Reviewed: November 29, 2023
Fesha
United States of AmericaI request face towels but never received them. Also wasn’t made aware of the community rooms for guests.
Stayed in November 2023
Reviewed: November 17, 2023
Gaynor
United States of AmericaThe deposit of $200 a night is really excessive and kind of strange. I was also not given a receipt for it, so who knows if I’ll get it back.
Was great, I don’t recognize what was written about in the other reviews or comments. Clean comfortable, quiet etc.
Stayed in November 2023
Reviewed: November 10, 2023
Nada
United States of Americaclean. spacious. prime location
Stayed in November 2023
Reviewed: November 9, 2023
Margaret
United States of AmericaTrouble checking in. Elevator system was not explained very well. Not enough amenities in apartment for a 3 night stay; ie dishwash detergent, no dishwash liquid. There was service for 4, which we used the first night but was only given 1 dishwash pod. No cleaning solutions to properly clean after eating.
Excellent location Awesome View Comfortable beds Very spacious
Stayed in November 2023
Reviewed: November 7, 2023
Anita
United States of AmericaIt was very clean and bigger than I imagined! Beds were comfortable, staff was great and everything was very nice I was very pleased. I would stay here again.
Stayed in November 2023
Reviewed: October 10, 2023
Jennifer
United States of AmericaOnly thing I might say is it needed more kitchen towels. But really it was all fine.
Location was great. Plenty of space for four friends.
Stayed in October 2023
Reviewed: September 25, 2023
Laura
United States of AmericaParking was 65 a night 🤣🤣🤣 No cream or keurig, cheap coffee no sugar or creamers but Starbucks two blocks away was great!
Very nice!!!! Great views Very safe Great location Road bikes around lake to stadium Franklin Room - expensive and small portions !!!
Stayed in September 2023
Reviewed: September 22, 2023
Kristin
United States of AmericaI didn’t like that upon check-in, I was informed of a daily resort fee- even though it’s not a resort. I HATED the faucets in the bathrooms. They gave out a “rain water” type of flow so when you put your hands under the water, it splashed EVERYWHERE and very little into your hands. Had to wash my face in the kitchen sink. Won’t stay here again because of those two things.
Amenities and liked the security of the property.
Stayed in September 2023
Reviewed: September 8, 2023
Jose
United States of Americaelevator complicated to use
Stayed in July 2023
Reviewed: August 22, 2023
Sandie
CanadaAmenities especially pool and outdoor seating area
Stayed in August 2023
Reviewed: August 17, 2023
Lorene
United States of AmericaNo vending machines
View, spa, hot tub
Stayed in August 2023
Reviewed: August 14, 2023
Maria
United States of AmericaParking is a bit expensive. They have a pet fee (I must say the pet fee isn't as expensive as other places, it is 20 box per day). The wi-fi never worked for us as they probably gave us the wrong password even thought I asked twice.
The location was great. I did everything walking. They're pet friendly. The place is extremely clean! Everything looks new and chic. The amenities are really nice. The pool has a nice view. The gym is very complete. It is a quiet place. They have parking. They have pet area inside the building.
Stayed in August 2023
Reviewed: August 10, 2023
Tatyana
United States of Americaprice:)
space and amenities
Stayed in August 2023
Reviewed: August 10, 2023
Nicola
United KingdomNA
Stayed in August 2023
Reviewed: August 10, 2023
Calvin
United States of AmericaN/a
This place is a whole vibe! 10/10
Stayed in August 2023
Reviewed: August 3, 2023
Dan
CanadaThe receptionist wasn't very clear where the amenities were when we checked in, It took us day 3 to find out ourselves. The exhaust for the stove wasn't working and the alarm just went on when we tried to cook. I reported it but no one came to fix it. Didn't have good sleep since the sounds of the transit train and the motorcycles at night kept me awake. I think drapes would definitely help to muffle those sounds.
Clean and elegantly designed but the phones weren't working to contact front desk. Great dishes and silverwares provided in the kitchen and kitchen utensils except we can't cook because exhaust didn't work. I like how the parking lot is easily accesible through elevators and safe for our car. Great lobby design. Great amenities like the pool and recreational room.
Stayed in July 2023
Reviewed: July 27, 2023
Jasmine
IndonesiaNone
Great location, spacious unit, view is amazing
Stayed in June 2023
Reviewed: July 22, 2023
Deborah
United States of AmericaThe room could have used a coat of paint since there were some scuffs on the wall.
Everything was beautiful and clean. All the amenities were luxurious.
Stayed in June 2023
Reviewed: July 21, 2023
Scott
United States of AmericaI have stayed here before and it is such a great facility! Great to have the extra space compared to a hotel room.
Stayed in July 2023
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