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  5. Reviews of Level Chicago - River North

Reviews of Level Chicago - River North

369 West Grand Avenue, River North, Chicago, IL 60654, United States of America

#68 of 182 hotels in Chicago

Guests' Choice

Review Score

Based on 179 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    8.5

  • Value for money

    8.1

  • Free Wifi

    8.1

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Showing 1 - 25

  • Reviewed: April 22, 2024

    7.0
    Nice but a hassel
    • Leisure trip
    • Family with young children
    • Standard Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was not very knowledgeable about things when I needed to check in, the second bedroom was super hot no windows and no vents in the bedroom. Someone is always in my assign parking spot. Key card didn’t work had to go to front desk twice and they couldn’t get it to work either.

    Love the location

    Stayed in April 2024

  • Reviewed: April 19, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Apartment
    • Stayed 1 night

    The elevator was little confusing as well as parking in the garage.

    Location was great!

    Stayed in February 2024

  • Reviewed: March 25, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Outstanding downtown views from 27th floor

    Stayed in March 2024

  • Reviewed: December 28, 2023

    7.0
    Beautiful building with no personality
    • Leisure trip
    • Couple
    • Deluxe Apartment
    • Stayed 2 nights

    Front Desk staff - especially when we checked in on Christmas day night. Not very helpful and seemed disinterested. Absolutely no ambience in the buildingorin the apartment

    Very upscale building and apartment. However Sparse amenities in the room. No paper towels or ice bucket. One roll of toilet paper. TV was nice and the view from the 27th floor was awesome

    Stayed in December 2023

  • Reviewed: December 28, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    No free parking

    Nice view and very clean

    Stayed in December 2023

  • Reviewed: November 29, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    I request face towels but never received them. Also wasn’t made aware of the community rooms for guests.

    Stayed in November 2023

  • Reviewed: November 17, 2023

    8.0
    Great stay, beware deposit
    • Business trip
    • Solo traveler
    • Deluxe Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The deposit of $200 a night is really excessive and kind of strange. I was also not given a receipt for it, so who knows if I’ll get it back.

    Was great, I don’t recognize what was written about in the other reviews or comments. Clean comfortable, quiet etc.

    Stayed in November 2023

  • Reviewed: November 10, 2023

    9.0
    Wonderful
    • Business trip
    • Couple
    • Standard Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    clean. spacious. prime location

    Stayed in November 2023

  • Reviewed: November 9, 2023

    9.0
    Awesome
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 3 nights

    Trouble checking in. Elevator system was not explained very well. Not enough amenities in apartment for a 3 night stay; ie dishwash detergent, no dishwash liquid. There was service for 4, which we used the first night but was only given 1 dishwash pod. No cleaning solutions to properly clean after eating.

    Excellent location Awesome View Comfortable beds Very spacious

    Stayed in November 2023

  • Reviewed: November 7, 2023

    10
    Excellent place!
    • Leisure trip
    • Travelers with friends
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    It was very clean and bigger than I imagined! Beds were comfortable, staff was great and everything was very nice I was very pleased. I would stay here again.

    Stayed in November 2023

  • Reviewed: October 10, 2023

    9.0
    Stayed a weekend with four girlfriends looking to catch up. It was the perfect size place, exceptional views, and an ide
    • Leisure trip
    • Travelers with friends
    • Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Only thing I might say is it needed more kitchen towels. But really it was all fine.

    Location was great. Plenty of space for four friends.

    Stayed in October 2023

  • Reviewed: September 25, 2023

    8.0
    Excellent stay nice view
    • Business trip
    • Family with young children
    • Standard Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking was 65 a night 🤣🤣🤣 No cream or keurig, cheap coffee no sugar or creamers but Starbucks two blocks away was great!

    Very nice!!!! Great views Very safe Great location Road bikes around lake to stadium Franklin Room - expensive and small portions !!!

    Stayed in September 2023

  • Reviewed: September 22, 2023

    8.0
    Nice but not happy
    • Leisure trip
    • Travelers with friends
    • Standard Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    I didn’t like that upon check-in, I was informed of a daily resort fee- even though it’s not a resort. I HATED the faucets in the bathrooms. They gave out a “rain water” type of flow so when you put your hands under the water, it splashed EVERYWHERE and very little into your hands. Had to wash my face in the kitchen sink. Won’t stay here again because of those two things.

    Amenities and liked the security of the property.

    Stayed in September 2023

  • Reviewed: September 8, 2023

    8.0
    very clean and quiet place, central location
    • Leisure trip
    • Couple
    • Level Suite
    • Stayed 2 nights

    elevator complicated to use

    Stayed in July 2023

  • Reviewed: August 22, 2023

    9.0
    A perfect place to relax after a day of touring.
    • Leisure trip
    • Family with young children
    • Standard Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Amenities especially pool and outdoor seating area

    Stayed in August 2023

  • Reviewed: August 17, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    No vending machines

    View, spa, hot tub

    Stayed in August 2023

  • Reviewed: August 14, 2023

    10
    I really liked this place!
    • Leisure trip
    • Group
    • Level Suite
    • Stayed 2 nights

    Parking is a bit expensive. They have a pet fee (I must say the pet fee isn't as expensive as other places, it is 20 box per day). The wi-fi never worked for us as they probably gave us the wrong password even thought I asked twice.

    The location was great. I did everything walking. They're pet friendly. The place is extremely clean! Everything looks new and chic. The amenities are really nice. The pool has a nice view. The gym is very complete. It is a quiet place. They have parking. They have pet area inside the building.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    10
    we will be back!
    • Leisure trip
    • Family with young children
    • Standard Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    price:)

    space and amenities

    Stayed in August 2023

  • Reviewed: August 10, 2023

    10
    Fabulous in every way
    • Leisure trip
    • Group
    • Deluxe Apartment
    • Stayed 2 nights

    NA

    Stayed in August 2023

  • Reviewed: August 10, 2023

    10
    Sensational.
    • Business trip
    • Couple
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    This place is a whole vibe! 10/10

    Stayed in August 2023

  • Reviewed: August 3, 2023

    7.0
    Great place to stay...like home away from home with great amenities. I would recommend it to anyone.
    • Leisure trip
    • Couple
    • Deluxe Apartment
    • Stayed 4 nights

    The receptionist wasn't very clear where the amenities were when we checked in, It took us day 3 to find out ourselves. The exhaust for the stove wasn't working and the alarm just went on when we tried to cook. I reported it but no one came to fix it. Didn't have good sleep since the sounds of the transit train and the motorcycles at night kept me awake. I think drapes would definitely help to muffle those sounds.

    Clean and elegantly designed but the phones weren't working to contact front desk. Great dishes and silverwares provided in the kitchen and kitchen utensils except we can't cook because exhaust didn't work. I like how the parking lot is easily accesible through elevators and safe for our car. Great lobby design. Great amenities like the pool and recreational room.

    Stayed in July 2023

  • Reviewed: July 27, 2023

    10
    Great stay, would def be back again
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 6 nights
    • Submitted from a mobile device

    None

    Great location, spacious unit, view is amazing

    Stayed in June 2023

  • Reviewed: July 22, 2023

    10
    If was great! Loved the pool the most
    • Leisure trip
    • Couple
    • Level Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The room could have used a coat of paint since there were some scuffs on the wall.

    Everything was beautiful and clean. All the amenities were luxurious.

    Stayed in June 2023

  • Reviewed: July 21, 2023

    10
    Exceptional
    • Business trip
    • Group
    • Standard Apartment
    • Stayed 2 nights

    I have stayed here before and it is such a great facility! Great to have the extra space compared to a hotel room.

    Stayed in July 2023

Showing 1 - 25

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