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  5. Reviews of Riverview Inn & Suites, an Ascend Collection Hotel

Reviews of Riverview Inn & Suites, an Ascend Collection Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

700 West Riverside Boulevard, Rockford, IL 61103, United States

#12 of 30 hotels in Rockford

Guests' Choice

Review Score

Based on 184 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.2

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.0

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 28, 2025

    8.0
    Very pleasant stay
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed and River View
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast wasn't great, but lovely views from the restaurant

    Everything was good, rooms big, clean, decent facilities and staff friendly

    Stayed in June 2025

  • Reviewed: August 3, 2025

    8.0
    Twas a good stay
    • Business trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Thank you for nice breakfast

    Stayed in August 2025

  • Reviewed: August 1, 2025

    7.0
    Old world charm
    • Leisure trip
    • Family with young children
    • Business Suite with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The handicapped accessible room was not near the elevator. It was all the way at the end of the hall. The room was the farthest from the elevator. Water pressure and bath products could be better. Night staff needs more customer service training.

    This quaint hotel has unique design features throughout the lobby and common areas. The breakfast was good and plentiful. The beds were comfy. The manager, Adam, and Peggy were awesome.

    Stayed in July 2025

  • Reviewed: July 24, 2025

    7.0
    Stayed for one night with our dog and got good rest after swimming in the warm pool.howeverpool water was cloudy and mus
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool needs a cleaning

    The staff were wonderful!

    Stayed in July 2025

  • Reviewed: July 17, 2025

    8.0
    I would visit again
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I had a few dirty towels under the bathroom stand

    It was quite and peaceful

    Stayed in July 2025

  • Reviewed: July 8, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Quiet relaxing

    Stayed in April 2025

  • Reviewed: June 28, 2025

    8.0
    The highlight was the breakfast person I forgot her name but she was very accommodating and the front desk supervisor Pe
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The evening staff refused to provide us with washcloths. She did however give us two. There were four of us staying in the room, and the temperature was close to 100 degrees. In our family, we each use two separate washcloths—one for the face and one for the body. When we requested four washcloths, we were told that they couldn’t accommodate our request. As a result, I had to go to Walmart to purchase our own.

    Always clean

    Stayed in June 2025

  • Reviewed: June 24, 2025

    7.0
    Staff was friendly and helpful
    • Leisure trip
    • Group
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not well maintained TV and phone did not work. There was a raccoon in the wall/attic crawl space😝

    close to the Ironman race location

    Stayed in June 2025

  • Reviewed: May 31, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My room was right next to a employee break room I think because I could hear a woman on the phone and she sounded like an employee, only negative. I didn't have a view of the river but the parking lot. No hand soap.

    The room was nice. Very large. Bathroom was nice. All very clean. Mini fridge was ice cold.

    Stayed in May 2025

  • Reviewed: May 29, 2025

    9.0
    Would stay there again. Would recommend
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    That i was not told that you needed a special key for the pool. That there was no TV in the bedroom

    Breakfast was ok. Was grateful though that they provided a hot meal and beverages. Staff was very accommodating

    Stayed in May 2025

  • Reviewed: April 15, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was professional. Room was clean

    Stayed in March 2025

  • Reviewed: April 9, 2025

    9.0
    Riverview Inn and suites was delightful.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights

    Could not access the yard by the river.

    It was a very comfortable room with sofa. The bed was heavenly. Manager was very helpful in bringing a luggage rack for the suitcase. Front desk staff were very professional. Dinner was delicious.

    Stayed in April 2025

  • Reviewed: April 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    All perfect but pool was closed.

    Stayed in April 2025

  • Reviewed: March 10, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and River View
    • Stayed 1 night
    • Submitted from a mobile device

    There was to be a free breakfast but breakfast cook didn’t show up for work. Bagels were offered 😫

    Stayed in March 2025

  • Reviewed: January 29, 2025

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Business Suite with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    What could be improve I think is that they could inform the guests next time that in needed a reservation before dining in. And also, my husband mentioned that the back of my phone got heated so much while charging and making some beep noise and so he unplugged it. And when I woke up, I charged my phone again but this time in the outlet wall directly. I am not sure if there’s a problem on my phone or my charger on my end or the lamp in between of the 2 queen beds that has an outlet. Either way, I think it needs to be checked out - just in case.

    My husband and I love that the entire hallways we pass or even our room smells so good! The bed is soft. The fireplace I enjoy. I like that it’s a big bathroom where we stayed. I appreciate the idea of leaving an envelope with the housekeeper’s name at the back-unfortunately I didn’t have cash with me to give something. I like that they checked on you through a test message if how is everything in the room. I like that they mentioned checking in the important policy points- about the quiet time for instance.

    Stayed in January 2025

  • Reviewed: December 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and River View
    • Stayed 2 nights

    The breakfast was excellent. The staff was very friendly and helpful. Older hotel with good updates. Great location and river view.

    Stayed in December 2024

  • Reviewed: December 26, 2024

    8.0
    We had a great stay. Would stay again. The staff were very nice.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool water was very cold

    It’s a beautiful property with amazing views from the river side

    Stayed in December 2024

  • Reviewed: December 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed and River View
    • Stayed 3 nights

    Nothing really. It was a nice place.Very roomy bathroom.

    Nice and clean and by the river. The wood work in the dining area was gorgeous as well as the Italian Boar statue in the lobby. I have seen the original one in Florence, Italy and it was awesome that a replica was in this hotel lobby. Unexpected surprise.

    Stayed in October 2024

  • Reviewed: November 18, 2024

    8.0
    The staff as well as your kitchen staff was very pleasant, welcoming, and helpful.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    At this time nothing

    The breakfast was excellent. I truly enjoyed. It was not expecting that type of breakfast at a hotel that along will make me come back.

    Stayed in November 2024

  • Reviewed: October 23, 2024

    8.0
    We will definitely try to return.
    • Leisure trip
    • Couple
    • Business Suite with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our room (233) smelled a little musty. Carpets in halls were stained, but were clean in our room

    Location was in a quiet area. Hotel was older, but was recently updated and remodeled.

    Stayed in October 2024

  • Reviewed: October 1, 2024

    8.0
    no problems
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and River View - Non-Smoking
    • Stayed 2 nights

    maybe if the pool was a little warmer

    great

    Stayed in September 2024

  • Reviewed: September 15, 2024

    8.0
    Lovely family getaway in a gorgeous river setting❣️
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast buffet items satisfactory, but eggs were horrible. However, the beautiful dining area hostess was very warm and friendly☺️

    The entire staff, from the member who called me direct to confirm my reservation to the maintenance guy who acknowledged us with a smile in the hallway, my adult kids and their kids were all treated with kindness and respect. Lovely views of river and antique pieces throughout the property, still under reservation.

    Stayed in September 2024

  • Reviewed: August 21, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and River View
    • Stayed 1 night
    • Submitted from a mobile device

    Older buildings, lawn area not kept up

    Didn’t seem too busy. Comfortable

    Stayed in July 2024

  • Reviewed: August 8, 2024

    8.0
    I'm very pleased with the stay
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I like everything about it

    Everything was nice the staff the breakfast IN we was very comfortable

    Stayed in August 2024

Showing 1 - 25

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