85 East Wacker Drive , Chicago Loop, Chicago, IL 60601, United States of America
#20 of 181 hotels in Chicago
Guests' ChoiceBased on 736 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
9.1
Staff
9.0
Value for money
8.5
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Antoinette
United States of AmericaI wish I could afford it more often!
I had a wonderful stay! The beds and the soundproof room were addictive ❤️
Stayed in April 2024
Reviewed: April 25, 2024
Michael
United States of AmericaRoom was great, beautiful hotel, enjoyed the rooftop bar several times, and the location and view were exceptional (well, the river view was wonderful, the Trump sign not so much)
Stayed in April 2024
Reviewed: April 23, 2024
Omar
United Arab EmiratesLocation and view
Stayed in April 2024
Reviewed: April 19, 2024
Elisabeth
United States of AmericaThe breakfast was awful. You need a coupon (I had prepaid). And the desk may forget to give it. They have two coupons one for $18 and one for $20. Then it's a third party -- a lovely little restaurant on the ground floor. Great menu. They insisted I sit right next to other people (ie, they were very conscious of mot losing settings and were not going to "waste" a table on me, so I got the bench + a teensy table) The staff was miserable; coffee gets poured before you see the price (with tax $5), and the coupon buys NOTHING. Unless you want to add $$. But I prepaid for breakfast! The waiter refused to help me figure out the "real" price of items (with taxes) because I did not want to pay extra. He kept on trying to push the fruit cup.... Then I had to beg for refills, although everyone around me was getting refills (and for $5, the coffee was not worth it.) I ended up with eggs and toast, which were not what I wanted (two side dishes totaling $12), and they still got a deal because I couldn't maximize my remaining $15 (the balance to use after coffee). When I said something at checkout, the reception was not unaware of the issue. The
The spa was lovely -- though you have to prepay, and watch out they add a 20% service charge. They did tell me they had done it and were very gracious about removing it. I then paid the treaters (massage, facial etc.,) directly.
Stayed in April 2024
Reviewed: April 10, 2024
Wu
United States of AmericaPerfect stay and luxurious room! very quite as well with a great window view of the city scape. Staff was very friendly and accommodating.
Stayed in April 2024
Reviewed: March 25, 2024
Jeanna
United States of Americait was a bit expensive but that is to be expected in downtown chicago
the elegance of the hotel made me very comfortable
Stayed in February 2024
Reviewed: March 23, 2024
Kiril
CanadaWater in the room is paid. Bar on top is a loud place only for young people. Lobby is on the 2d floor. Lobby bar is not inviting.
Room was spacious, bed, bedsheets high quality, well designed. Location is great, you are on Magnificent Mile at the river! Opt for a river view room even it is more expensive. No breakfast. They give you vouchers for $20 for the first floor restaurant.
Stayed in January 2024
Reviewed: March 16, 2024
Leslie
United States of AmericaLocated close to shopping, restaurants and park. The views from the room were beautiful. Staff was accommodating and friendly. Three great restaurants there at the hotel. The spa was amazing.
Stayed in February 2024
Reviewed: March 12, 2024
Detroit
United States of AmericaThey could have told me the price of the valet parking ahead of time. Seventy five dollars is kind of price
The view was beautiful
Stayed in March 2024
Reviewed: February 26, 2024
Felicia
United States of AmericaNo complaints
Great customer service; everyone was very helpful; spacious rooms
Stayed in February 2024
Reviewed: February 26, 2024
Danieha
United States of AmericaThe only thing I did not like was that there was not a microwave in the room to heat up leftovers.
I loved the view and the cleanliness of the hotel. The room was very comfortable and relaxing.
Stayed in February 2024
Reviewed: February 20, 2024
Edwin
United States of AmericaStaff could be more attentive. The bartenders at the 21 st floor could do a better job with the clients. Bar was wet all over the place, not cleaned up. Bartenders in the bar at the lobby took forever to notice we were seated and needed help. Didn’t bring the menu, we had to go get it and they did not do their rounds.
Location, the view, the quiet room
Stayed in February 2024
Reviewed: February 17, 2024
Guillermo
United States of AmericaI spent 600 for a room for 2 days and they took my 200 dollar deposit because I left some balloons in the room.
Stayed in January 2024
Reviewed: February 9, 2024
Stevie
United States of AmericaHotel location was great, along with the rooftop bar the view was just beautiful the staff were all very nice and the hotel room was great nice and clean.
Stayed in January 2024
Reviewed: February 9, 2024
Rodriguez
MexicoBecause of the wheater the rooftop service was closed
Room view to the river!
Stayed in February 2024
Reviewed: February 6, 2024
Melanie
United States of AmericaThere was nothing to fault - everything was perfect.
Location, service, food, comfort all excellent and we were made to feel welcome and valued. The customer service was perfect and our welcome to the hotel from the doorman/concierge was so genuine and friendly - it really made our day! Highly recommend the hotel. Would stay there again on the basis of all the service we received.
Stayed in February 2024
Reviewed: February 5, 2024
Brandon
United States of AmericaA little pricey, but it matched the service
The customer service
Stayed in February 2024
Reviewed: February 5, 2024
Ryan
United States of AmericaThe view of the Trump sign across the river.
Beautiful and comfortable. The rooftop bar is awesome.
Stayed in February 2024
Reviewed: January 26, 2024
Theresa
United States of AmericaNothing!
Everything!
Stayed in January 2024
Reviewed: January 21, 2024
Michelle
New Zealand$20 per day voucher for breakfast per person rather than breakfast provided as stipulated as $20 was not enough to cover the breakfast each day.
Greta location, very comfortable rooms, excellent property
Stayed in January 2024
Reviewed: January 15, 2024
Sarah
United States of AmericaWe had a wonderful visit and the staff was great!
Stayed in January 2024
Reviewed: January 5, 2024
Stephanie
United States of AmericaWonderful location on the Chicago River at Wacker at Michigan Ave. Easy walk to many local attractions, restaurants, and food. The staff was excellent and provided complimentary upgrade to room with a city view.
Stayed in January 2024
Reviewed: December 23, 2023
Karyn
United States of AmericaDefinitely not cheap
Gorgeous property and absolutely beautiful view of the river. My favorite hotel in Chicago.
Stayed in November 2023
Reviewed: December 23, 2023
Elliot
United States of AmericaOn the 20th floor you can hear the kitchen upstairs moving tables and chairs. It’s pretty loud
Location, price, food, views, comfort
Stayed in December 2023
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