Reviews of Hawthorn Suites by Wyndham Lubbock 3 stars
4435 Marsha Sharp Freeway, Lubbock, TX 79407, United States
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Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewReviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe gentleman at the front desk was absolutely charming. Very welcoming.
The toilet would take awhile to flush.
Thank you for your kind feedback! We're so happy to hear that our front desk team made you feel welcome — we'll be sure to share your kind words with him. We appreciate you bringing the toilet issue to our attention as well; our maintenance team will take a look to make sure it’s addressed. We hope to see you again soon!
Thank you for your kind feedback! We're so happy to hear that our front desk team made you feel welcome — we'll be sure to share your kind words with him. We appreciate you bringing the toilet issue to our attention as well; our mai… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewClean, fresh and new and great facilities
Some of the cleaning staff need to be more receptive
Thank you for your feedback! We're glad to hear you enjoyed the clean, fresh feel of the property and our facilities. We appreciate your note about the cleaning staff and will be sure to address this with the team to ensure every guest feels welcomed and respected. We hope to have the pleasure of hosting you again soon!
Thank you for your feedback! We're glad to hear you enjoyed the clean, fresh feel of the property and our facilities. We appreciate your note about the cleaning staff and will be sure to address this with the team to ensure every guest … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything in the hotel was great. The staff team was polite and respectful. Michael was terrific 👍🏻👍🏻👍🏻
Nothing
Thank you for the wonderful review! We’re thrilled to hear that everything met your expectations and that our team, especially Michael, made such a great impression. We’ll be sure to pass along your kind words to him. We look forward to welcoming you back soon!
Thank you for the wonderful review! We’re thrilled to hear that everything met your expectations and that our team, especially Michael, made such a great impression. We’ll be sure to pass along your kind words to him. We look forward to wel… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast is great and staff!!!
Safety
Thank you for your great feedback! We're happy to hear you enjoyed the breakfast and found our staff welcoming. Your note about safety is important to us — we’re committed to providing a safe environment for all our guests. We look forward to seeing you again soon!
Thank you for your great feedback! We're happy to hear you enjoyed the breakfast and found our staff welcoming. Your note about safety is important to us — we’re committed to providing a safe environment for all our guests. We look forw… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewStaff is awesome!!!
Everything
Thanks so much! We’re thrilled to hear you think our staff is awesome and that you enjoyed everything. We can’t wait to welcome you back again soon!
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI was in town for work and stayed about 2 weeks - this place is perfect for a longer term stay. Everything was clean, the suite was reasonably priced and had everything I needed, and all the staff I met were so nice and helpful! Great location if you’re working in the hospitals.
No complaints.
Thank you for your wonderful review! We’re delighted to hear that our suites and location worked well for your extended stay, and that our team made a positive impression. It’s great to know you found everything clean, comfortable, and reasonably priced. We truly appreciate your kind words and hope to welcome you back anytime you’re in town!
Thank you for your wonderful review! We’re delighted to hear that our suites and location worked well for your extended stay, and that our team made a positive impression. It’s great to know you found everything clean, comfortable, and reas… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewVery clean and tidy. Large and comfortable rooms.
The night time staff was incredibly rude and kept hassling us. His attitude and hostility was completely unfounded.
Thank you for sharing your feedback. We’re happy to hear you found the rooms clean, tidy, and comfortable. However, we’re truly sorry to learn about your experience with our night staff — this isn’t the level of service we expect from our team. We’ll be addressing this internally to ensure it doesn’t happen again. We appreciate you bringing it to our attention and hope to have the chance to make your next stay better.
Thank you for sharing your feedback. We’re happy to hear you found the rooms clean, tidy, and comfortable. However, we’re truly sorry to learn about your experience with our night staff — this isn’t the level of service we expect from our t… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location, food and the bar
Everything was good
Thank you for your kind words! We’re glad you enjoyed our location, food, and bar. It’s great to hear that everything was good, and we look forward to welcoming you back soon!
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI got it for a very good rate, I was skeptical but it was a great deal.
A little road noise.
Thank you for your feedback! We’re glad you found a great deal and that your stay exceeded your expectations. We appreciate your understanding about the road noise and hope it didn’t cause too much inconvenience. We’d love to welcome you back anytime!
Thank you for your feedback! We’re glad you found a great deal and that your stay exceeded your expectations. We appreciate your understanding about the road noise and hope it didn’t cause too much inconvenience. We’d love to welcome you ba… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewVery nice rooms. Bed the first night was very comfy in the king suite. The bed in the reg king room was not comfy at all.
Parking stinks. Disappointed that I had to pay for waters after staying for multiple days. Bottled water should be complimentary at all times, that’s just a reflection on the establishment’s hospitality in my opinion. The bed in the reg king room was not comfortable at all. It was noisy and very hard. Pillows were about as soft as a cinder block.
Thank you for taking the time to share your feedback. We’re glad you enjoyed the comfort of the king suite bed and the room overall. We’re sorry to hear that the bed and pillows in the regular king room did not meet your expectations, as well as your concerns about parking and bottled water. We appreciate your perspective on hospitality and will share your comments with our management team as we continually look for ways to improve. We hope to have the opportunity to provide you with a better experience in the future.
Thank you for taking the time to share your feedback. We’re glad you enjoyed the comfort of the king suite bed and the room overall. We’re sorry to hear that the bed and pillows in the regular king room did not meet your expectations, as we… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThey didn’t even have a room. Had to book somewhere else. Said I could request a cancellation or refund from you all that they couldn’t do it. Overall experience was terrible. Staff unfriendly or willing to help. Couldn’t even stay there bc they overbooked their rooms
We’re very sorry to hear about your experience with the overbooking and the inconvenience it caused. This is certainly not the standard of service we aim to provide. We apologize for any frustration and for the way our staff handled the situation. Please contact us directly so we can assist you with your cancellation or refund and address your concerns. We appreciate your feedback and hope to have the opportunity to make this right.
We’re very sorry to hear about your experience with the overbooking and the inconvenience it caused. This is certainly not the standard of service we aim to provide. We apologize for any frustration and for the way our staff handled the sit… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI like the facilities being offered.
Our room did not have shampoo, conditioner, and body wash available. But I think that’s going to get fixed.
Thank you for your feedback! We’re glad to hear you liked the facilities we offer. We apologize for the missing shampoo, conditioner, and body wash in your room — that’s certainly not up to our standards. We're glad to know you’re confident it will be addressed, and we’ll make sure it is. We look forward to welcoming you back soon!
Thank you for your feedback! We’re glad to hear you liked the facilities we offer. We apologize for the missing shampoo, conditioner, and body wash in your room — that’s certainly not up to our standards. We're glad to know you’re confi… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe size of the room was great, the air conditioner was strong and kept the large room cool. The proximity to Texas Tech campus was convenient.
The property was old and even though there had been some updates to the lobby the rooms still felt dated. The caulking in the bathrooms were cracked and looked dirty. There were no hooks at all to hang towels in the bathrooms even though there was a large wall that could’ve easily had a towel bar hung there. The kitchenette could’ve had paper towels supplies for guests
Thank you for sharing your detailed feedback. We’re glad to hear you appreciated the spacious room, strong air conditioning, and convenient location near Texas Tech. We also appreciate your honest comments about the condition of the rooms and bathroom. Your observations regarding the caulking, towel hooks, and kitchenette supplies are very helpful, and we’ll be sure to pass them along to our maintenance and management teams for improvement. We hope to have the chance to provide you with an even better stay in the future.
Thank you for sharing your detailed feedback. We’re glad to hear you appreciated the spacious room, strong air conditioning, and convenient location near Texas Tech. We also appreciate your honest comments about the condition of the rooms a… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery Clean
Thank you for your kind feedback! We’re glad you found everything very clean and hope to welcome you back soon.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe bed was comfortable. The room was clean. The breakfast was great. The staff was friendly.
N/A
Thank you for your wonderful feedback! We’re happy to hear you enjoyed the comfortable bed, clean room, great breakfast, and friendly staff. We look forward to welcoming you back soon!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation
It was not clean
hank you for your feedback. We’re glad you found our location convenient, but we’re very sorry to hear that cleanliness did not meet your expectations. We take this seriously and will address it with our housekeeping team to improve. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.
hank you for your feedback. We’re glad you found our location convenient, but we’re very sorry to hear that cleanliness did not meet your expectations. We take this seriously and will address it with our housekeeping team to improve. We app… Show more