Reviews of OYO Hotel Luling TX Downtown I-10/US-90 2 stars

Nothing to say

Outside is a mess

The only gem at this property is the woman who works the office. She’s delightful.

Poor renovation, poor atmosphere, not clean. Many things do not work.

Nothing

Everything

I booked ahead online and selected a 10-11pm check in, as that is when we would be arriving. We arrived and the office was CLOSED and there was a sign saying they close daily at 10pm. This was not disclosed and after I booked, why did no one contact me to let me know based on my selected check in time??? We were NOT ABLE to check in and stay there. Luckily the next hotel in town had 1 room left. TWO DAYS LATER and I still am waiting for them to approve and issue a refund. Both said they would, but I had to call both Oyo and Booking.com and both told me to call the other one because they couldn't do it without the other. Why can you not talk to each other and resolve this? After my third call I am still waiting for a confirmation email that the refund has been requested. I am extremely frustrated and this has been a HORRIBLE experience. I want my money back and I shouldn't have to keep calling back and forth, ultimately I was denied the ability to check in and Booking.com and Oyo should handle this properly and give me my money back.

Good location.

Room was not clean, there where a lot of dead bugs and also it was not comfortable sleeping on the bed full of bead scents. I mean it was a good scent but uncomfortable. Our reusable water bottle was left behind and went back to get it and was denied and staff was not very friendly about returning it back.

I drove all the way from Dallas and was sent away without getting a room andwas told that there werer no rooms to rent.

Nothing

I was super discussed with this motel it was false advertisement! Mattresses were like super old and wore out and the sheets were filthy. The management questioned me on why I wanted clean sheets and I felt as a paying customer I don’t feel like I should have to disclose that. No mattress protector on the mattress A screw driver keeping the bathroom window closed. Nothing was sanitary I had to clean it all myself The AC was mildewed and not cleaned Cracks in the wall the whole place need to be remolded or torn down DO NOT STAY HERE!!! Luling has nicer hotel near Buccees don’t give these people your money I had to pay and extra $10 to get in my room 2 hours sooner And when we came back to the place after our outting the management YELLED at us about being quiet and we were barely getting in to our room and saying our goodbyes to family.

Yes

Clean

Nothing, the room. Couldn't even get into the room I booked because of faulty locks when it's humid outside. Had to find another place last minute. Fix your hotel.

, the room. Couldn't even get into the room I booked because of faulty locks when it's humid outside. Had to find another place last minute. Fix your hotel

We went to the room they assigned us but we had to request another one because is had a terrible smell in there. And the next one was just as bad. So we just requested a refund. Rooms looked nothing like on the web page .

Didn’t like anything about this hotel. They need major updating. And cleaning.

Nothing

All of it

The price was good value and I liked the brand new mini fridge that had a top freezer separate from the bottom fridge.

I didn't like that there were roaches and spiders and that we had to go buy a can of roach spray. There was also no shower curtain so water went all over the bathroom floor.