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  5. Reviews of Staybridge Suites Madison - East, an IHG Hotel

Reviews of Staybridge Suites Madison - East, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3301 City View Drive, Madison, WI 53718, United States of America

#46 of 62 hotels in Madison

Guests' Choice

Review Score

Based on 127 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    8.3

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 13, 2024

    7.0
    The stay was very good. It was graduation weekend so the price of rooms was high. No TV but the hotel explained that the
    • Family with young children
    • Deluxe Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    This property at the time was getting renovated at the time of stay so what I seen that I did not like might be fixed soon . Bathroom should have heated light and a fan in side to prevent mold and peeling of paint. Hot tub jets not working.

    Comfortable beds. Hot tub and pool 24 hours.

    Stayed in May 2024

  • Reviewed: March 4, 2024

    8.0
    It was okay for the price and the suite was nice for a group.
    • Leisure trip
    • Group
    • Deluxe Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    They have no fans in the bathrooms so the ceiling is peeling and there is a little mold on the bathrooms. The elevator was a rough ride so we ended up taking the stairs the whole trip because we felt unsafe in the elevator. Other than the front desk worker, none of the other workers spoke English so when we had any questions we had to go down to the desk or call it. There is no access to ice at all. I guess they do not have a machine anywhere. Our pull out bed was broke so it took a few of us to get it out and back in. It was very uncomfortable to sleep on.

    The 2 bedroom suite we had was very nice. Loved the full fridge. Our suite had two bathrooms. The hotel location was nice. The breakfast was a typical hotel breakfast with the basic.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    9.0
    Had a great stay.&
    • Leisure trip
    • Couple
    • One-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was great, checking in was super easy

    Stayed in March 2024

  • Reviewed: January 25, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Laundry left in the hall by our room the whole time we were there

    The rooms are amazing

    Stayed in January 2024

  • Reviewed: January 16, 2024

    7.0
    Great stay this time around.
    • Leisure trip
    • Group
    • One-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    I had an updated room.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There was a full trash can of previous guests garbage in waste can in kitchen. The lady who checked us in was very professional. The lady at front desk later on was very rude .

    Stayed in December 2023

  • Reviewed: November 8, 2023

    8.0
    Lacking in a couple of areas, but would stay again.
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No blankets for pull out bed, no toothbrush at front desk

    Clean and comfortable. Breakfast was good

    Stayed in October 2023

  • Reviewed: September 7, 2023

    8.0
    Decent price, good location and great breakfast
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator was broken, thankfully we had a room in the first floor. Beds were just ok.

    Breakfast was awesome. Rates were decent. Great location, not too loud, not close to the airport or student area. We would stay again.

    Stayed in August 2023

  • Reviewed: July 26, 2023

    8.0
    Would stay here again!
    • Leisure trip
    • Family with young children
    • Deluxe Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location, spacious suite for a big family.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    7.0
    Clean and comfortable
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    One of the outside doors did not shut all the way so the building was not secure anyone could walk in. Also bathroom tub dripped water which kept you awake until you closed the door.

    Location was ok, was a clean facility, clean rooms.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No guide for the TV, or local restaurants.

    Very clean hotel, and very friendly staff.

    Stayed in July 2023

  • Reviewed: June 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I wish that the toilets were higher and there were grab bars in places near the toilet so my elderly relatives didn't need my help to get off the toilet.

    Loved the room and the breakfast. That was fantastic.

    Stayed in June 2023

  • Reviewed: May 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    the construction!

    Stayed in May 2023

  • Reviewed: May 16, 2023

    8.0
    Overall we enjoyed out stay especially the having the two bedrooms.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights

    My daughter thought it smelled like someone had been smoking marijuana in the room. I had multiple problems with my credit card (which I never have). After I called the credit card company it wen through and then when we checked out it would not. The girl at the desk was very nice but did not know how to fix it. So we ended up fixing it ourselves with the card company.

    The room was very clean, the bed was great, great linens, liked having the kitchenette. Liked being able to get drinks and fruit anytime. Loved having the two bedroom suite for my daughter, son-in-law and myself.

    Stayed in May 2023

  • Reviewed: April 24, 2023

    9.0
    22 April 2023 stay
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We had to be on the road early. Breakfast is served at 0630; because of staff showing up late, we left at 0700 because nothing was out.

    I liked the staff; at check in, we were able to upgrade.

    Stayed in April 2023

  • Reviewed: March 19, 2023

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Suite
    • Stayed 9 nights
    • Submitted from a mobile device

    Room door we're hard po

    Nappy hour

    Stayed in March 2023

  • Reviewed: February 25, 2023

    8.0
    good stay just would be nice to have updated softer beds & somekind of humity added to the air such as a little humi
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    the really hard bed, and the really dry air it gave me a bloody nose

    kitchen & couch that gave us a little room to move around

    Stayed in February 2023

  • Reviewed: February 7, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I wasn’t a fan of the options for breakfast.

    I loved the room and how clean it was! Check in staff was also very pleasant.

    Stayed in February 2023

  • Reviewed: January 23, 2023

    7.0
    Decent.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The couch in our room was very stained as well as the shower. It looked very nasty. There was also very limited tv viewing options. And there was a screwdriver sticking out of the bottom of the dishwasher.

    Over all it was not a bad experience. The breakfast buffet was very nice and had a good selection of food. There was a decent area for you to take you dogs out and a small area to walk them. The staff was polite and accommodating.

    Stayed in January 2023

  • Reviewed: December 20, 2022

    7.0
    comfortable and clean
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    staff at front woman

    breakfast

    Stayed in December 2022

  • Reviewed: December 12, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We were called at midnight and told we were making noise and stomping and we were already in bed and we didn't even have the TV on.

    I love that the pool is open 24hours

    Stayed in December 2022

  • Reviewed: November 7, 2022

    7.0
    Clean room, nice spa. Unable to have breakfast as there was not enough food provided for guests.
    • Leisure trip
    • Group
    • One-Bedroom Suite - Non-Smoking
    • Stayed 1 night

    Breakfast was all eaten 90 min before close time. No food was was restocked and many options were not offered.

    Room was clean and spacious

    Stayed in November 2022

  • Reviewed: September 26, 2022

    8.0
    Basic hotel - clean and OK service.
    • Business trip
    • Family with young children
    • One-Bedroom Suite - Non-Smoking
    • Stayed 1 night

    No complaints

    Clean standard hotel and room.

    Stayed in July 2022

  • Reviewed: July 9, 2022

    8.0
    good for passing through
    • Leisure trip
    • Couple
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    parking lot too tight. toilet outdated, bathroom door didn’t shut, needed more bedding

    staff, social night, hot breakfast.

    Stayed in July 2022

Showing 1 - 25

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