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Reviews of The Grand by Capital O Texarkana I-30 2 stars

5201 North State Line Avenue, Texarkana - Texas, TX 75503, United States

#15 of 15 hotels in Texarkana - Texas

Guests' Choice

Review score

Based on 206 hotel reviews

3.9

Score breakdown

  • Cleanliness

    4.5

  • Comfort

    4.8

  • Location

    5.7

  • Facilities

    4.4

  • Staff

    6.4

  • Value for money

    5.4

  • Free WiFi

    6.4

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Showing 1 – 25

  • Reviewed: 21 June 2025

    3.0
    Horrible won’t stay again
    • Leisure trip
    • Family with young children
    • King Bed Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    It took someone 20 minutes to come to the front to check us in, there were no blankets on the bed, the cleaning lady cabs in the room at 10:30 to say it’s time to go when check out is 11 and there’s no breakfast

    Stayed in June 2025

  • Reviewed: 16 June 2025

    5.0
    Price was great, but the room didn’t feel safe, smelled of cigarettes, and curtains were see through.
    • Business trip
    • Couple
    • King Bed Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn’t feel safe, room smelled of cigarettes, and curtains were see through.

    Low price

    Stayed in May 2025

  • Reviewed: 15 June 2025

    3.0
    Very disappointed after a long day traveling.
    • Leisure trip
    • Family with young children
    • 2 Queen Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pictures make it look updated, it’s clearly not, the bed only has one little sheet, had a bad smell in the room. Towels had stains, the shower wasn’t clean, and the toilet had a hard time flushing.

    The guy working was amazing he did everything possible to make us feel at home.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    4.0
    disappointing.
    • Leisure trip
    • Couple
    • King Bed Smoking
    • Stayed 1 night

    The room smelled, there was no toilet paper, there were no blankets in the room, the pillows stunk, the curtains didn't block out any light, the air conditioner made a ridiculously loud noise when it turned on.

    Stayed in June 2025

  • Reviewed: 20 December 2024

    4.0
    Decent for a Overnight one night stay would not recommend for very long though
    • Business trip
    • Solo traveller
    • King Bed Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The WiFi was spotty and I had little to no service in the room, the shower was dirty

    Price was great, the staff was extremely friendly,

    Stayed in December 2024

  • Reviewed: 19 October 2024

    5.0
    The front desk employees are awesome but housekeeping sucks.
    • Business trip
    • Group
    • King Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    Housekeeping

    No breakfast

    Stayed in September 2024

  • Reviewed: 25 August 2024

    5.0
    Passable
    • Family with young children
    • 2 Queen Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately there were roaches, the pool was not open and it was empty, and something bit me while I was sleeping. And there was no hot water

    The staff was really nice and polite and friendly.

    Stayed in July 2024

  • Reviewed: 20 July 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • 2 Queen Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    July 2024 today it seems like they were renovating but I'll list how the current rooms are like: Stank of old smoke in our non smoking room. Toilet door couldn't close. Shower on hot water didn't turn hot but that was fine since it was summer. The aircon was a little hard to control. But it worked for us since the night was a pleasant temperature. Cockroaches. All of these I could ignore. But when we tried to use the towels for showering they were dirty and had pubes and bits of grass stuck in them.

    Staff was friendly. It seems like they were in the process of renovating the rooms.

    Stayed in July 2024

  • Reviewed: 7 July 2024

    4.0
    Roaches pouring out of the walls in the bathroom.
    • Leisure trip
    • Couple
    • 2 Double Beds Non Smoking with Microwave and Minifridge
    • Stayed 1 night
    • Submitted via mobile

    Roaches

    Roaches

    Stayed in July 2024

  • Reviewed: 24 June 2024

    3.0
    Horrible experience
    • Leisure trip
    • Couple
    • King Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    Roaches in room... couldn't plug in lamp by bed... small bag of white powder (drugs ) by nightstand bathroom light took over an hour to "pop on" had to leave on all night. No TV guide on TV or in room, just listed channels and said- cable. Bookings listed an open functional pool, which was NOT open.

    Location was convenient

    Stayed in June 2024

  • Reviewed: 29 March 2024

    3.0
    It was bug infested and disappointing.
    • Business trip
    • Solo traveller
    • King Bed Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The first thing I noticed was the smell of bug spray strong. The lock “broke” the first night of a 6 day stay. The second day the lock did not work and couldn’t be fixed despite them only being 25% full a replacement couldn’t be located. I had to use the window to get in all day meaning leave window unlocked whenever I left.They gave me a new room around 8pm. The new room was recently remodeled. The remodeled room had roaches bad. I killed 25 roaches the first night. I was given 2 full size beds not king like I reserved. I asked for a king room daily but never received. Manager pretends to be helpful but never got me the king room

    The first room was nice. King bed was comfy

    Stayed in March 2024

  • Reviewed: 3 November 2023

    4.0
    Not so good.
    • Leisure trip
    • Solo traveller
    • King Bed Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not to clear.

    Not to much, but staff was very nice.

    Stayed in October 2023

  • Reviewed: 30 March 2023

    3.0
    Management is ruining a great place.
    • Leisure trip
    • Family with young children
    • King Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    One clerk was very rude and asked invasive questions, then became upset that i hung up on her. What the management doesn't understand or care about is there are plenty of other places to stay. The smell of weed was very strong.The ice machine is always broken; at least a month that I know of. Very rude signs posted all over the walls in the lobby, telling you not to use the chairs or tables, restricted to one waffle, one yogurt, juice machine is broken, they use a regular coffee pot, if you are lucky a piece of half spoiled fruit, no butter for the one waffle, limit the amount of coffee you drink, no ice on the yogurt (it tasted spolied). Management can't say the signs are about Covid because I stay at a lot of hotels and not one other hotel does this. The signs are very rude and disrespectful to the people who pay to stay there. Treating your paying customers horribly and disrespectfully isn't the way to run a business. If you rent to homeless people, then respect them. There isn't anything shameful about living in a motel. They are paying your bills. Don't take away their self-worth and humiliate them with demeaning and rude signs. Corporate needs to look at their affiliation. I rarely leave a bad review. I try to keep an upbeat positive outlook. You get what you pay for, so they say .... but no one should have to pay with their dignity.

    Location is convenient to where I live. A place to park when I arrived. Most of the staff is awesome! Taylor, Michelle, and the guy who works at night are very polite and respectful. This was a good hotel when I started staying there, but slowly, the management ruined it.

    Stayed in March 2023

  • Reviewed: 29 March 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • 2 Queen Bed Smoking
    • Stayed 1 night

    Staff was nice. Room looked clean but found cockroach on the wall!

    Stayed in March 2023

  • Reviewed: 2 March 2023

    5.0
    Great staff.
    • Leisure trip
    • Family with young children
    • King Bed Non Smoking with Microwave and Minifridge
    • Stayed 1 night
    • Submitted via mobile

    Noise becoming louder, the first time I smelled pot was tonight. Limited towels. No ice. Beginning to see bugs often.

    The staff are the best asset! Taylor, Michelle, and the man who works at night are awesome! They do what they can to make your stay pleasant. Convenient location

    Stayed in February 2023

  • Reviewed: 2 March 2023

    5.0
    Beginning to decline.
    • Leisure trip
    • Family with young children
    • King Bed Smoking with Microwave and Minifridge
    • Stayed 1 night
    • Submitted via mobile

    Ice machine hasn't worked in a month. Price is going up, but the quality of the room hasnt. Most of the tv's have broken screens. Awful smell of mildew by side entrance. Very limited breakfast , no ice on the yogurt dangerous.

    Convenient location. Most of the staff are polite and helpful. Their hands are tied when being able to help customers.

    Stayed in February 2023

  • Reviewed: 27 January 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • 2 Queen Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room smelled like smoke

    Friendly staff

    Stayed in January 2023

  • Reviewed: 23 January 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Bed Smoking with Microwave and Minifridge
    • Stayed 3 nights
    • Submitted via mobile

    Could have been cleaner! Breakfast was a joke.

    Room was a good size. Bed was nice.

    Stayed in January 2023

  • Reviewed: 4 January 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • 2 Queen Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    The TV had dead pixels when turn on. The bath tub is old. Pillow way to soft. Towels dirty.

    I like they had breakfast. But not enough food.

    Stayed in January 2023

  • Reviewed: 9 November 2022

    3.0
    Poor
    • Business trip
    • Family with young children
    • 2 Queen Beds Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The broke beds roaches and they took me for money when paying for a extra day no I never got my money back

    The location to where we had to work traveling was good

    Stayed in October 2022

  • Reviewed: 16 October 2022

    3.0
    Stopped on my way back home. Didn’t enjoy the dog smell in my room, or the roaches and they didn’t have covers only shee
    • Leisure trip
    • Solo traveller
    • 2 Queen Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    cock roaches in room, smelled like dog in the room

    close to interstate

    Stayed in October 2022

  • Reviewed: 8 October 2022

    5.0
    Passable
    • Business trip
    • Family with young children
    • 2 Queen Bed Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not enough towels for everyone. They only gave one towel per room. If you ask for another to the NIGHT clerk she gives attitude. Towels were dirty that was in room to.start. They don't give refund so had to stay two nights anyways. If they had good housekeeping the room would have been okay for the price point.

    It had a big enough room.

    Stayed in October 2022

  • Reviewed: 17 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • 2 Queen Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was uncomfortable air conditioner was not working only hot air.coakroaches inside room smelled like room was wet bad order.for a non smoking room

    Good value price Good location very receptive staff

    Stayed in September 2022

  • Reviewed: 14 September 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • 2 Queen Bed Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel didn't offer blankets. There was an unpleasant smell in the room. Air vents were covered with lint, dirt and, grime. I, also, see a roach run across the beside table.

    I liked that the room was dark at night.

    Stayed in September 2022

Showing 1 – 25

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