Reviews of The Grand by Capital O Texarkana I-30 2 stars
5201 North State Line Avenue, Texarkana - Texas, TX 75503, United States
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation
I was told that breakfast was included on the price, when we got to the hotel, I was told it was no breakfast or nothing.
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the funny smell in your room and the misunderstanding regarding the breakfast inclusion. Please be assured that we have escalated these issues to the relevant department for immediate attention. Your experience is important to us, and we are committed to ensuring it is addressed promptly. For any further assistance, feel free to reach out to us directly at ota.escalations@oyorooms.com. We value your feedback and look forward to serving you better in the future. Warm regards, The Grand by Capital O Texarkana I-30
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the funny smell in your room and the misunderstanding regarding the breakfast inclusion. Please be assured that we have escalat… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewNothing
Roaches, cigarette burns in everything, no comforter on the bed just a sheet, the bed was so bad I thought I was going to roll off the bed on my sleep
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about the issues you encountered during your stay, including the cleanliness concerns and the condition of the room and bed. This is not the experience we aim to provide our guests, and we take your feedback seriously. Please reach out to us at ota.escalations@oyorooms.com so we can address these concerns directly and work towards a resolution. Your comfort and satisfaction are important to us, and we hope to have the opportunity to make things right. Sincerely, The Grand by Capital O Texarkana I-30
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about the issues you encountered during your stay, including the cleanliness concerns and the condition of the room and bed. This is not the experience we … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewIt took someone 20 minutes to come to the front to check us in, there were no blankets on the bed, the cleaning lady cabs in the room at 10:30 to say it’s time to go when check out is 11 and there’s no breakfast
Dear Guest, Thank you for sharing your feedback with us. We’re really sorry for the wait during check-in and the lack of blankets. That's not the experience we want for our guests. We also apologize for the early disturbance by our cleaning staff and the absence of breakfast. Please know that we are taking your feedback seriously and will be retraining our team to ensure these issues are addressed. Your feedback is invaluable to us and will help us improve our services. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for your understanding. Team OYO
Dear Guest, Thank you for sharing your feedback with us. We’re really sorry for the wait during check-in and the lack of blankets. That's not the experience we want for our guests. We also apologize for the early disturbance by our cleanin… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewLow price
Didn’t feel safe, room smelled of cigarettes, and curtains were see through.
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our pricing to be great. However, we sincerely apologize for the discomfort you experienced during your stay, particularly regarding the safety concerns, cigarette smell, and see-through curtains. Please rest assured that we are taking immediate steps to ensure our rooms meet safety and cleanliness standards. This includes reviewing our housekeeping procedures and curtain installations to prevent such issues in the future. We value your feedback and would appreciate the opportunity to discuss this further. Please feel free to reach out to us directly at ota.escalations@oyorooms.com. Thank you for helping us improve our services. Best regards, The Grand by Capital O Texarkana I-30
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our pricing to be great. However, we sincerely apologize for the discomfort you experienced during your stay, particularly rega… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe guy working was amazing he did everything possible to make us feel at home.
The pictures make it look updated, it’s clearly not, the bed only has one little sheet, had a bad smell in the room. Towels had stains, the shower wasn’t clean, and the toilet had a hard time flushing.
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the room's cleanliness and maintenance, including the bedding, towels, shower, and toilet. We are actively working with our housekeeping and maintenance teams to address these concerns and ensure a better experience for our guests. We are pleased to hear that our staff member made efforts to make you feel at home, and we will certainly pass on your kind words to him. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. We value your feedback and hope to have the opportunity to serve you better in the future. Warm regards, The Grand by Capital O Texarkana I-30
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the room's cleanliness and maintenance, includ… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe room smelled, there was no toilet paper, there were no blankets in the room, the pillows stunk, the curtains didn't block out any light, the air conditioner made a ridiculously loud noise when it turned on.
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. We understand how important a comfortable stay is and are committed to improving our services. To address the issues you mentioned, we have conducted a thorough inspection of the room to eliminate any odor and ensure all amenities, including toilet paper and blankets, are replenished. We are also replacing the pillows and upgrading the curtains to better block out light. Additionally, our maintenance team is working on fixing the air conditioner to reduce noise. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for helping us enhance our services. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. We understand how important a comfortable stay is and are committed to improving our services. To a… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewDear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff friendly, as we strive to provide excellent service. However, we are truly sorry to learn about the condition of the motel. Your comments are important to us, and we will address these issues with our team to ensure improvements are made. If you would like to discuss this further, please feel free to reach out to us at ota.escalations@oyorooms.com. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Team OYO
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff friendly, as we strive to provide excellent service. However, we are truly sorry to learn about the condition of the motel. Y… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewNothing
The roaches crawling all over the bathroom floor
Dear Guest, We’re very sorry to hear about the issue you experienced with cleanliness during your stay. This is not the standard we strive for, and we appreciate you bringing it to our attention. Please know we are addressing this with our housekeeping team to ensure it does not happen again. Thank you for your feedback. Warm Regards, Eva The Grand by Capital O Texarkana I-30
Dear Guest, We’re very sorry to hear about the issue you experienced with cleanliness during your stay. This is not the standard we strive for, and we appreciate you bringing it to our attention. Please know we are addressing this with our… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewMy room was the biggest ever was like an apartment.
Dear, Yula! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Kim!
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewPrice was great, the staff was extremely friendly,
The WiFi was spotty and I had little to no service in the room, the shower was dirty
Thank you for sharing your thoughts. We are in the process of making this property. A place where you would enjoy staying for a longer period of time. Hope to see you back soon
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewNothing, booking.com should not even have this hotel on their list for Texarkana. Floor was dirty with dead cockroaches, live cockroaches was crawling thru the baseboard, live lizard was crawling inside, had no blankets just sheet for the bed, had no breakfast available, had no type of cups for water available, had a real small bottle of shampoo but no conditioner, soap bars were so small could only use one per person per shower, I feel I was robbed by paying for the room. Cannot recommend for anyone to stay at this hotel. I will never stay there again even if they give me the room free
Same as above.
Sorry your stay was not comfortable with us. Any issues must be addressed with the front desk clerk and management. The property is currently under major renovation so therefore there are several amenities that are limited or unavailable but we can accommodate any need the guest has if we are made aware of any issues. We are a hotel that provides toiletries for such not toiletries similar to those at home. Again please accept our sincere apologies.
Sorry your stay was not comfortable with us. Any issues must be addressed with the front desk clerk and management. The property is currently under major renovation so therefore there are several amenities that are limited or unavailable bu… Show more
Reviewed: 19 October 2024 · Stayed in September 2024
Verified reviewNo breakfast
Housekeeping
We are under renovations and do not start breakfast until the renovations are complete and our website does not say we serve breakfast.
Reviewed: 2 October 2024 · Stayed in October 2024
Verified reviewI didn’t like it
I never had to killed so many roaches in my mf life
We are sorry. We are working on the issue.
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewReviewed: 28 September 2024 · Stayed in September 2024
Verified reviewNothing
It was nasty roaches and bed bugs I didn't stay there and I didn't get a refund
We do not last minute refunds and we offer a different room.
Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewQuiet comfortable
No ice
Thank you for your feedback.
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewThe bed's where comfortable.
Had roaches.🥺
Thank you for staying with us . We are working on the issue.
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewReviewed: 30 August 2024 · Stayed in August 2024
Verified reviewReviewed: 26 August 2024 · Stayed in July 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewNothing
Nothing
Thank you for staying with us. We are under renovations and We are sure you will love it next time you stay with us.