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Reviews of MainStay Suites Addison-Dallas This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

15200 Addison Road, Building A, Addison, 75001, United States

#19 of 21 hotels in Addison

Guests' Choice

Review Score

Based on 52 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.0

  • Comfort

    5.3

  • Location

    6.5

  • Facilities

    4.8

  • Staff

    6.3

  • Value for money

    5.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 4, 2025

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Roaches!! Priced affordable, but not the best. No remote for either television, and I had to fight night crawlers so bad, left lights on to distract them.

    Stayed in February 2025

  • Reviewed: December 2, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I stayed 3 nights then they wouldn't give me a free room. Said I couldn't sta3 nights consecutively at same hotel. Nowhere does it say that in the rules!

    That you could stay 3 nights and get a night free.

    Stayed in September 2023

  • Reviewed: October 13, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • King Suite - Non Smoking
    • Stayed 9 nights

    Lack of cleanliness -roaches. Hotel a kennel for PitBulls. I counted 7 different guests with digs not all on a leash

    Location and size of room

    Stayed in October 2023

  • Reviewed: April 4, 2025

    1.0
    Nasty as hell.
    • Business trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were blood stains in the carpet leading up to our room. There were hundreds of Knats (not an exaggeration) in the lobby as we were checking out. It was just gross and filthy overall. Staff felt bothered when we needed to check in and out of the hotel. 0/10 DO NOT RECOMMEND. I know homeless shelters that have better and cleaner accommodations.

    Stayed in April 2025

  • Reviewed: March 2, 2025

    1.0
    Vile and Bottom of the barrel hotel and staff
    • Business trip
    • Solo traveler
    • Queen Suite - Non Smoking
    • Stayed 1 night

    Really dirty carpets, revolting front desk staff, furniture was broken, lots of bugs, waaaaaaay more expensive than it should be, they're exploiting the location which isnt that special either

    There were beds. And a couch. And a fridge. The room was spacious

    Stayed in March 2025

  • Reviewed: January 30, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Suite - Non-Smoking/Pet Friendly
    • Stayed 6 nights

    roaches on kitchen !

    room

    Stayed in January 2025

  • Reviewed: October 14, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Was very dirty!

    The facility is very run down. The staff was rude and not accommodating at all! We had to show our ID just for towel. They had several doors taped off due to roaches and bed bugs!

    Stayed in October 2024

  • Reviewed: October 4, 2024

    1.0
    Sum up my stay? I didn't. I left and found another hotel within the hour.
    • Leisure trip
    • Solo traveler
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 4 nights

    The chair, couch and bed skirt was stained and torn. The door lock was broken. Black mold on the ceiling of the shower. The doors did not close on the bathroom cabinet. I did not feel safe as a woman in the room or building.

    Stayed in September 2024

  • Reviewed: September 5, 2024

    1.0
    Look Somewhere else before you book this place
    • Leisure trip
    • Solo traveler
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Smoke out Building on all FLOORS, nasty rooms.. the front desk clerk literally gave me a dirty room (TWICE) homeless ppl in and out the building.. DOG POOP ALL OVER THE PLACE!! DO NOT RECOMMEND I got All my money back!!

    I didn’t like nothing but the price on the website until I came to the facility and saw how dirty and nasty it was

    Stayed in August 2024

  • Reviewed: July 30, 2024

    9.0
    Great stay in Addison
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    Very clean, comfortable and quiet hotel.

    Stayed in July 2024

  • Reviewed: July 6, 2024

    3.0
    Too many roaches!
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night

    First of all… I should have read the reviews before I booked our room. We had stayed there a few years ago and it was fine. This time there were roaches everywhere! They were on the bathroom floor, in the tub, crawling across the kitchen floor, on the couch, on the walls, under the alarm clock and next to the table by the bed. Most of these sightings were late at night or in the morning before we left. When we got home, we made sure to empty our bags out in the backyard and shake everything out so we wouldn’t bring and of them in our house. Also, there were many things in disrepair in our room.

    Check in was quick and easy. Staff was very helpful and nice. The bed was comfy and clean.

    Stayed in July 2024

  • Reviewed: May 4, 2024

    10
    Great
    • Leisure trip
    • Solo traveler
    • King Suite - Non Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Great

    Stayed in April 2024

  • Reviewed: November 29, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Never had breakfast because it wasn't offered. They did some upgrades so it's better but still smells smoke & weed. They are good to keep your deposit also

    Area is great! Close proximity to everything.

    Stayed in September 2023

  • Reviewed: September 3, 2023

    7.0
    Had booking issues
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Outside full of litter & cigarettes Can't pay over phone

    This hotel has improved a lot! They have redone the inside

    Stayed in September 2023

  • Reviewed: September 1, 2023

    9.0
    Wonderful
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No cafeteria in place

    Having rooms separated

    Stayed in August 2023

  • Reviewed: August 17, 2023

    2.0
    It sucked was not happy
    • Leisure trip
    • Couple
    • Accessible King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They didn't have breakfast and said they did online that illegal and false advertising. I'd really like a refund!!! Also smelled and the couch had cum stains, the bedding and towels felt like sand paper and had stains on them as well. The sink in the bathroom didn't work and the shower dripped from the ceiling. And our door locks didn't work.

    I Luke nothing about this place and really would like a refund as they false advertised alot of things about this hotel.

    Stayed in August 2023

  • Reviewed: July 20, 2023

    2.0
    It was a disaster.
    • Business trip
    • Solo traveler
    • Queen Suite - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It was dirty. Very dirty. My initial room was not done and the restroom had the some plungers and equipment left behind by staff. I had to be reassigned another room which was filthy. Trash was left in drawers and it had not been swept or mopped. The bed was done but the sheets smelled. The good thing is I was only at the hotel to sleep. I would leave very early and come back very late.

    It was close to where I needed to be for a work conference.

    Stayed in July 2023

  • Reviewed: June 16, 2023

    8.0
    Great!
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great location. Price was in our budget and staff is excellent.

    Stayed in June 2023

  • Reviewed: April 12, 2023

    10
    Exceptional
    • Couple
    • Accessible King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Think different hotel other ago 🤔.

    Good Stay safe Hotel Nice.

    Stayed in April 2023

  • Reviewed: February 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Remodeling but that’s understandable

    Stayed in February 2023

  • Reviewed: October 9, 2022

    1.0
    didn’t stay
    • Couple
    • Accessible King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Poorly maintained

    Nothing

    Stayed in October 2022

  • Reviewed: December 27, 2023

    5.0
    You get what you pay for
    • Leisure trip
    • Couple
    • Accessible King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom wasn’t clean after I gave them 4 hours to clean it after I asked reception

    Nothing in particular other than the cash deposit.

    Stayed in December 2023

  • Reviewed: June 14, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Stay away of this motel they are scammers

    Stayed in May 2025

  • Reviewed: July 19, 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

Showing 1 - 25

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