Nothing I would change.

The front desk was extremely friendly and made checking in a breeze. The room were spacious were everyone had there own area.

Stayed in April 2022

The room was filthy and reeked of pet urine

Stayed in January 2022

my family and I were accused of smoking in the room and children running through the hallways as we were checking out we overheard a housekeeper talking about us. After leaving the manager calls and said she knows it was not us and she has had refugees staying there and the children are “terrorists” and tearing up her hotel. Which was very unprofessional, she then says she is going to REFUND my money. I check my account and she has only refunded 20 dollars. I call her and asks about this & she simply lies on the phone and says she can’t refund she can only give a discount. With the amount of disrespect we dealt with a refund should have been no problem, not to mention SHE is the one that called me & said she was going to REFUND me for my stay. Please do not stay here. The hotel is run down and not even worth the money. horrible mistake and my family & I will never return to Roanoke.

absolutely nothing

Stayed in March 2022

room could have been a good bit cleaner. child’s food handprints on the back of the door (wasn’t mine) and it wasn’t thoroughly cleaned. spring cleaning is a must.

beds were comfortable

Stayed in February 2022

Was in process of moving out of Roanoke but couldn't get a room for some reason

Stayed in January 2022

staff were rude and don’t care attitude

not clean and water did not dripping out in bathroom

Stayed in December 2021

Bed, brick

Clean

Stayed in December 2021

dogs barking all morning long and poker game with loud arguments and Laughter till 4:30 am.

the location was nice

Stayed in November 2021

Room 410 smelled stale. There was mold in the bathroom. The toilet tank made a weird noise when filling.

The room was clean.

Stayed in October 2021

Great location with mountain view. The suites are very nice/modern and very roomy. I would definitely stay again next time I am in the area. The staff was great.

Stayed in October 2021

No breakfast

Clean and location.

Stayed in August 2021

The location was great, the room was clean and comfortable. No problems with late check in.

Stayed in July 2021

The lady at the front desk always looked upset.

Very clean comfortable a beautiful room.

Stayed in July 2021

Bathroom in room could have been cleaner. The entire room felt dingy.

Stayed in July 2021

The AC made the room smell like wet moldy towels. There were hairs found in the sink and shower before we used them. Half the outlets didn't work. The TV didn't have a working HDMI port (couldn't change inputs) so we could only watch the channels on there TV though we had brought our Fire stick. The curtains weren't completely light blocking because they didn't go all the way to the floor. The info booking the hotel said there was free breakfast but when we went to try and get breakfast, there was a bunch of equipment to make breakfast but no food or supplies to make it. When we had first arrived, the room they originally gave us had a staff member in it and said it wasn't even cleaned yet. So they had to change our room. The elevators were also unusually slow.

It was a good location right off the highway. The bed was big enough. The AC worked. When there was a hiccup with our room they were quick to accommodate and get a different room for us.

Stayed in July 2021

The boys said the pull out sofa was very comfortable. The small kitchen was convenient and well supplied. The queens beds were comfortable as well. The location was convenient to restaurants and a shopping area. Staff was friendly and welcoming.

Stayed in July 2021

After a 650 mile drive dictionary and 50 mile drive we were very happy to get to the hotel to get to the hotel. The girl working in the girl working the desk was very helpful was very helpful. And it was a great value values overall.. We will return.

Stayed in July 2021

Breakfast would have been niceI

There was no breakfast provided probably due to the pandemic

Stayed in July 2021

The toilet was loose and rocked.

Stayed in July 2021

No detergent anywhere on both floors or coffee. I would ask for something and it's out. No extra trash bags and no dish soap stocked up to do dishes.

Nice room felt homey 🙂

Stayed in June 2021

We've stayed here before but this time the customer service was poor. They ran out of towels and would not replace them or bring more. The check-in clerk was hanging out in the lobby with friends, didn't even know she worked at the hotel. The check-out did nothing to assist us with getting more towels when we asked. The customer service is now poor and has gone down since we last visited.

The hotel is still clean and the location is great

Stayed in May 2021

Everything was fine

Very clean and accessible to all area restaurants

Stayed in June 2021

The kitchen was not stocked, 2 folks, 1 spoon, a few plates. The stove was dirty. Didn't look like the room was cleaned for the next guests. No towels in the room. Unresponsive staff. When I called the reception the person on the phone said they were "sold out" of towels(?). On further pushing, said that ALL the towels in the hotel were in the laundry. Had to call repeatedly to get towels to my room. Then finally, caught hold of the housecleaning staff on my floor who was very helpful.

Easy access to the highway.

Stayed in May 2021

There was nothing at all displeasing about this property

It was convenient, comfortable & exceptionally roomy & clean 🌟🌟🌟🌟🌟

Stayed in April 2021