The hotel does not always pick up direct messaging through Booking.com. We asked for an extra bed through Booking.com messaging but this was not received. Luckily the staff were able to sort the extra bed, but they told us we should have contacted them directly.

A great place to stay, not too far from SJSU. Comfortable, clean, nice pool. Nice local eating options in heritage district - although a drive rather than a walk away.

Stayed in August 2025

We are returning guests. We were hesitant to return as last time our experience was not too positive but we liked the location. This time staff were very friendly and helpful. Particularly Grace at the front desk is a sunshine. Room and pool were also clean.

Stayed in August 2025

Everything good

Great customer service

Stayed in July 2025

The only downside was the parking. We arrived back at the hotel after a concert and there wasn't any parking spots. Now this is not all the hotels fault as some people took up more than one spot. A moving truck company used 5 spots-so I don't blame the hotel but an unfortunate side effect of property at a premium in Sunnyvale.

The staff was exceptional from the front desk, to the housekeeper, to the breakfast staff. They were all friendly with smiles. The room was clean and comfortable. The whole hotel was clean. The breakfast was your standard hotel fare but plenty of it. The coffee was good and never ran out. In the lobby there was ice water with fruit inclusions that was a nice refreshing break from regular bottled water.

Stayed in August 2025

Clean. Bed was comfortable. Included breakfast.

Stayed in August 2025

The air conditioner was finicky, hard to regulate so it mostly just stayed turned on when it would be better if it worked with the weather… maybe it does but the weather has been so random lately

Location, especially near Garcia’s taqueria,so so good! The hotel was clean, good access to handicap parking, elevator access, breakfast was mostly good, the potatoes were cold and hard so didn’t try the second day as there are other options, pool looked great although we didn’t have time to try it due to time constraints but we booked in hopes that we would. Close to Caltrain, which is huge for game days. Shower was great, they provide shampoo/body wash and a conditioner. They don’t (unless requested) provide daily housecleaning which isn’t a huge deal. Felt safe in the area, wasn’t worried about leaving my vehicle overnight in their parking area. They provide fridge , microwave and coffee in room! Bed is not pillow top, it’s more firm than I prefer, so that makes me less likely to stay again but some prefer that type so it’s a personal preference. Front desk ladies were friendly, helpful and always seemed genuine in my interest/interaction with them, which I appreciated! I would stay again and I would advise my peeps to stay.

Stayed in August 2025

I have beem your customer sinse 1993 the location is excellent , the hotel is comfortable and offers a deicious full breakfast, and the staff are exceptionally friendly and attentive

Stayed in August 2025

Nothing

Friendly and helpful staff on reception Very nice good sized pool and hot tub in garden setting Very good breakfast with items replenished often. Coffee in china mugs and proper china plates and proper knives and forks instead of plastic. Enough staff to keep the breakfast area clean and tidy. Breakfast hours 6 - 10 all week. Plenty of washing machines for laundry have stayed in Palo Alto in the past but this was far more affordable when staying to get a flight from SF airport

Stayed in July 2025

The only thing that could have been better was the shower pressure. And if you stay on a sold out night like we did, parking is a bit tough.

Best Hotel breakfast! And it’s FREE!!! Front desk staff very kind and helpful. Large room. Beds were very comfortable. Loved the extra available blanket in the drawer.

Stayed in August 2025

The room next to us was playing loud music until 2, and we had to ask the front desk to intervene. They still did not stop, so we had to bang on the door ourselves to get them to quiet down.

Very comfortable bed. Free Parking and easy check-in. Nice breakfast

Stayed in August 2025

The hotel is clean and upkept. Common areas like the pool, the gym, the laundry room, and dining room are clean. The breakfast had a good variety of options to choose from!The front desk staff provided excellent assistance and were able to assist me with accommodations.

Stayed in July 2025

Nothing

It’s so close to everything! The property is so clean and the staff are really nice. The rooms are always nice and clean they do a really good job shoutout for the employees! And the breakfast buffet is really good for the price and it’s included to your room.

Stayed in July 2025

there were not enough dumbbells in the gym

The hotel exceeded my expectations - clean, cozy room, delicious breakfast, and great service.

Stayed in July 2025

breakfast very good!

Stayed in July 2025

The hotel was very busy, lots of guests, but the parking lot was set up so there was never a long walk to the room. The place was clean and the bed very comfortable. The complimentary breakfast was outstanding and I didn't even have any pancakes! I'd definitely stay here again.

Stayed in July 2025

none

good breakfast, ok location, supermarket nearby

Stayed in July 2025

Nothing

Spacious room Comfortable bed Nice breakfast Laundry Pool Quiet Accommodating staff

Stayed in July 2025

Great hospitality, Great Breakfast

Stayed in July 2025

Not enough parking

Clean & convenient

Stayed in July 2025

N/A

Location and amenities

Stayed in July 2025

Nothing it was all good.

Nice place. Awesome bathroom and soaps. Everything we needed, foos,stores etc within walking distance. All around wonderful place.

Stayed in July 2025

It just had a select number of options on the TV. The AC couldn't keep the room chill, whenever we come back from exploring the AC would be off and the room warm. I don't think the room got below 74 during the day.

Good stay for the price. Comfy bed and pillows. Bathroom had spacious counter space. And lots of closet and drawer space. We had to check out very early and the staff was very accommodating.

Stayed in July 2025

Breakfast was overcrowded and poor

Clean and room was modern and spacious

Stayed in June 2025

Everything was great!

The property is in a very central location with a lot amenities all around. The room was spacious and the bed was comfortable. The staff was gracious. The breakfast was perfect! I have never had a complimentary breakfast with miso soup and rice.. absolute favorite.

Stayed in July 2025