Parking

Location, room, bed

Stayed in February 2023

The elevator was very slow.

The room was comfortable and neat. I liked that I was on the same floor as my friends and very close by. I liked how convenient it was since I was there for the Philly flower show at the Convention Center and didn't even need to go outside to get to it. Just get to the third floor and walk right over.

Stayed in March 2023

Pool water was cloudy and very cold fir a winter evening

The room was comfortable but the AC kerp making a loud noise and the room. Felt stuffy. The thermostat was bit off. The bed sheets and towel were clean and there was no bed bugs..

Stayed in February 2023

the pool. small and not dirty

everything except the pool. the staff was exceptional

Stayed in February 2023

Room was sweltering hot regardless of thermostat setting. Couldn't sleep all night due to the heat. Finally had to prop the door open in the morning to get air. We did not request service as it seems to be a common issue with other rooms as well but we did mention it at checkout. Pillows seemed firm but flattened quickly.

Courteous staff, convenient location with bridge to convention center, and clean room.

Stayed in February 2023

Valet was all filled when we checked in. Had to find parking garage half mile away to park my car. Restaurant was understaffed. Needs more workers. Arcade needs more video games. Pool was over crowded with kids. Needs like a jacuzzi sectioned off for adults.

Rooms and lobby were very modern and clean. Hotel was a fair price for the location.

Stayed in February 2023

Love the lobby / restaurant area Social, hospital area

Stayed in February 2023

Breakfast was good-plenty of food and variety. There were 4 adults in my party and on certain days only1 of us could get breakfast free. Then on other days 2 adults could get breakfast free. This is not right and should be changed.

Stayed in February 2023

I didn't like that the only parking option was valet parking that costs $50/night. I would have considered other hotels had I known that beforehand. I also didn't like that wifi was only included at an additional cost. You're already paying a decent amount for the room, why not include internet? I haven't stayed anywhere that hasn't had internet included in a very long time.

Excellent location, easy to get around. There's a lot of great places to get a drink or eat around the hotel. The market in the hotel was nice, so we could get food/snacks without leaving the hotel. The indoor pool was definitely a plus.

Stayed in February 2023

Room I booked was not available. we needed sheets and blankets and pillow cases for the pull out bed which took over an hour to get with one visit to the front desk and 3 phone calls. The room was dirty. Food and crumbs in the clothing drawers and dust on everything.

property was in a great location and loved that it was attached to the Pennsylvania Convention center which we were staying at the hotel for two nights for the Encore Championship Cheer Competition.

Stayed in February 2023

view, no private microwave in room

location

Stayed in February 2023

Parking - I wasn’t able to park in the lot it was full and I couldn’t even drop my stuff off to check in. Had to walk a couple blocks in the rain with my belongings which also caused me to be late for a dinner reservation

I love the accommodations- bed super comfy and clean bathrooms are sooo nice love the light up mirrors The bar are is great and having Starbucks here is a great send off

Stayed in February 2023

No valet parking for customers. Husband had to go drive off property to park.

Valet needed to park the vehicle for costumer to relax.

Stayed in February 2023

communication of local events

the locafion and all the amenities

Stayed in February 2023

only found one door and didn’t have the choice to park our own car. they made us valet our car.

close to everything we wanted to see

Stayed in January 2023

$60 p/n for valet parking?????

clean, location, staff.

Stayed in January 2023

none

location

Stayed in January 2023

our floor did not have functioning ice machines nor drink machines. bills were eaten and change never given, we called about the ice machines and no action was taken. our room was also missing a garbage can which was inconvenient

centrally located downtown walking distance to many things, accessible building from multiple sides of building with secured entry.

Stayed in December 2022

I had called a week earlier asking if the indoor pool was heated and they had said yes. However, and this is an important selling point for my daughter, it was not. Additionally the elevator near our bedroom were out of service for our entire 4 day stay.

I loved the location, service (from all the staff) and the fact that the hotel looked very clean and was renovated.

Stayed in December 2022

The pool was cold. Breakfast wasn't inlcuded in the rate.

The hotel is in an excellent location. The staff was really friendly and helpful.

Stayed in December 2022

Too expensive

Location

Stayed in October 2022

Short distance to everything around us.

Stayed in October 2022

Ice maker on multiple floors was out of service. I had to keep looking for one that worked.

Stayed in September 2022

I did arrive relatively late and was awoken by hotel's preset alarm at 6am. I still dont understand why the alarm is not reset after each guest. Also, the sound isolation from the corridor wasnt good at all. I could hear people talking near my door.

The location of the hotel is good, in the center city, close to everything., The bed was very comfy, the shower was excellent and the staff was very pleasant.

Stayed in September 2022

You need to be a member in order to get free wifi. Also wifi gets disconnected a few times for me. No free water.

We got there around 12pm and was able to check in right away. Decent size room, very comfy bed. Location is very convenient (right across the famous Reading terminal market)

Stayed in September 2022